Items must be unworn and unwashed with the original labels attached. Print returns label at home or in store options. Copyright 2022 boohoo.com. 4 Once you have processed your return in the portal, you're ready to post it off You'll get an email once we receive your returned item. Using your own method of return, refunds will only be processed once the items have arrived to our warehouse. 3 Select your preferred return option Print returns label at home or in store options. Either print your returns label at home or in store. By enabling them, you are agreeing to our. 3 Select your preferred return option Print returns label at home or in store options. You'll get an email once we receive your returned item. For International returns you will need to pay for your return, you will need to generate your returns label via the portal. If its been 14 days, well get this looked into for you ASAP; just head over to our Contact Us section with the below information. If your items dont make it back to us, youll need to open a dispute with the carrier. 3. Please dont use any faulty items after finding the fault, or we may not be able to provide a refund. Our percentage off promotions, discounts, or sale markdowns are customarily based on our own opinion of the value of this product, which is not intended to reflect a former price at which this product has sold in the recent past. Hoodies. With loads of styles landing each week and regular trend updates you can be sure to get the latest. How long does it take to process my return? You are using an unsupported browser or your browser might be in the Compatibility View mode, Your cookies are disabled. You'll get an email once we receive your returned item. If its been 14 days, well get this looked into for you ASAP; just head over to our Contact Us section with the below information. Please turn it on so that you experience this sites full capabilities. Simply choose the locker thats most convenient for you - whether thats close to home, work, gym or another place you frequently visit. Using your own method of return, refunds will only be processed once the items have arrived to our warehouse. Select your preferred return option (Print returns label at home or in store options). We would like to show you a description here but the site won't allow us. Please note: In the event of a discrepancy between the value of the returns entered in the portal and the actual items received we reserve the right to recover any shortfall from you. Beauty products, fashion masks and accessories cannot be returned for hygiene reasons. A typical refund will take up to 14 days + your banks handling time. boohooMAN is a global online fashion retailer offering thousands of menswear styles so you can stay ahead of the trends. Once you have processed your return in the portal you're ready to post it off! If youve received an item thats not in perfect condition please head over to our Contact Us section so we can get this fixed for you. Cargo Pants, Please keep your orders separate, as returning more than 1 order in 1 parcel may delay your refund. parcel to be delivered back to our warehouse and processed. I have already returned some items from my order and paid 1.99, why are you charging me again? Once you have processed your return in the portal you're ready to post it off! If you have any questions about extending your invoice, please contact Klarna. Post if off! 3 Select your preferred return option Print returns label at home. Shorts, We'll dim the screen throughout the website and remove images where possible for a lighter, faster experience. For International returns you will need to pay for your return, you can find out the postage price in the portal or you will be asked to download a returns label and pay for postage at your local post office. We don't refund delivery charge for those countries listed outside of the EEA. Please wait 14 days before contacting us about your refund if you havent heard from us yet. Items must be unworn and unwashed with the . Where we suspect fraudulent activity, including but not limited to circumstances where there are suspicious claims relating to orders having been placed, but not received, or if we suspect that you are returning items after they have been used or worn, or items returned do not match what you ordered, we reserve the right to withhold refunds and block your account (and any associated accounts) from placing orders in future. You've got 28 days to send something back to us from the day you receive it. You can unsubscribe at any point. https://www.boohooman.com/ie/customer-service#folder-cs-folder-contact You are of course welcome to return any unwated items back to us for a refund, you can log and arrange this on our return portal here: https://boohooman.returns.international/ Have a great day and take care, Fiona The value of any items returned will be deducted from your final payment first, you can find out more and see an example of how this works by clicking here. Unfortunately we cannot accept returns after this time. For International returns (inc Channel Islands & Isle of Man) you will need to pay for your return, you will need to get your returns label via the portal. Shop from our range of items including t-shirts, jeans, knitwear, sweats, coats and accessories; if you want it, we're pretty sure we've got it! Swim Shorts, By enabling them, you are agreeing to our. You may be liable for import VAT (normally applied to goods over 15) and pay a custom duty charge (if your order value is over 135). Well be sure to keep you updated and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund. Widow Hill Road What should I do if I receive an incorrect or faulty item? Email Address The email address used to place your order. Cargos, Returns are a standard charge all year round and you can track them as they make their way back to our Australian hub in Sydney. Jeans, With just one click you can reduce the energy used by this website. For some banks and credit cards your refund can show on the same date as the original purchase, sometimes it can also show as the same transaction. warehouse, and again when we have processed your refund. 2. Using your own method of return, refunds will only be processed once the items have arrived to our warehouse and If your items dont make it back to us, youll need to open a dispute with the carrier. If your bank account is linked to your PayPal account it can take a further 14 days for this refund to hit your bank account - this is due to PayPal processing times. You are using an unsupported browser or your browser might be in the Compatibility View mode, Your cookies are disabled. Om van de volgende voordelen te genieten. A returns charge of 2.50 per parcel will be deducted from your refund amount. We have printer-less options too if you dont have a printer! There are a couple of other ways to cancel your contract with us. 1. If you have a delivery related question or maybe you need to track your order. Or simply return your items to the following address within 45 days from the date you received your parcel. Re-pack the item in its original packaging with labels and tags still attached. Just follow the steps below: If you have any questions about extending your invoice, please contact Afterpay. 4. If you are looking for boohooman returns portal, simply check out our links below : Table of Contents. See our, On dirait bien que vous nous rendez visite sur. Click here to view our full Returns Policy. With just one click you can reduce the energy used by this website. I have an outstanding balance of 1.99 on my Buy Now, Pay Later invoice (Klarna, Clearpay, Laybuy, Zip), how would I pay for this? Re-pack the item in its original packaging with labels and tags still attached. 90z Revival, Were really sorry to hear that youve received an item thats not in perfect condition. It can usually take up to 7 working days (excluding weekends and bank holidays) from the date of your return for your All rights reserved. 90z Revival, You'll get an email once we receive your returned item. 1. By enabling them, you are agreeing to our. Underwear and swimwear can only be returned if the hygiene seal has not been removed. 2. All returns are quality checked items should be returned in a new and unused condition with labels attached and wherever possible sent back in the original packaging. Pay for the postage and print off your label. 4 Once you have processed your return in the portal, you're ready to post it off You'll get an email once we receive your returned item. You can generate a returns label from our website, attach it to your parcel and then send it back to us. There will be a charge for returning the item to us at a fixed amount of 1.99 which will be deducted from the amount to be refunded to you. Underwear and swimwear can only be returned if the hygiene seal has not been removed. You can return your item to us for a refund, and then place a new order to Returns cost $4 and you can track them as they make their way back to our US hub in New York. Graphic Tees. We dont offer exchanges right now. It takes up to 24 hours from your return being processed by us for your invoice to be updated. We dont offer exchanges right now. Beauty products, accessories and fashion facemasks cannot be returned for hygiene reasons. Please turn it on so that you experience this sites full capabilities. Make sure you keep proof of postage! If you use your own method of return, rather than the returns portal, this could take up to 21 days to process and refund. boohoo aren't able to extend your invoice. 1. You'll get an email once we receive your returned item. You are using an unsupported browser or your browser might be in the Compatibility View mode, Your cookies are disabled. Please use the address label or QR code provided, any handwritten address labels will cause delays with your refund and may mean you need to pay import VAT and a customs duty charge. Summer Shop, All InPost Lockers are in well lit, safe and secure areas with ample parking. get the item of your choice. Your order will be held in the locker for 72 hours. Please wait 14 days before contacting us about your refund if you havent heard from us yet. You will need your order number and email/last 4 digits of your phone number. NEW - Want a fully tracked, cost effective and convenient way to send returns? Unfortunately we don't offer an exchange facility. For USA, Canada, Australia and New Zealand customers please return items within 28 days of the date of delivery. If you decide to keep one of the items, you need to pay for delivery. If you paid for your order with a gift card, store credit or a voucher, a replacement to the value of the refund will be issued. One of our customer service agents will be more than happy to look into this for you. You'll get an email once we receive your returned item. Pierced jewellery cannot be returned for health and hygiene reasons, unless in a sealed and unopened packet. Repack your items (These need to be unworn/unwashed/unused and with original tags). For International returns you will need to pay for your return, you will need to generate your returns label via the portal. For International returns you will need to pay for your return, you can find out the postage price in the portal or you will be asked to download a returns label and pay for postage at your local post office. If you receive an incorrect or faulty item, we will let you know whether you need to return the item to us and if you wish to exercise your legal right to reject the item you must return it to us. 4. You can unsubscribe at any point. You will need your order number and email/last 4 digits of your phone number. There will be a charge for returning the item to us at a fixed amount of 1.99 which will be deducted from the amount to be refunded to you. Collect your order from nearly 1,200 InPost lockers nationwide for 3.99. If you paid for your order with a gift card, store credit or a voucher, a replacement to the value of the refund will be issued. 1, 2, 3! Whether you're on website or app, just flip the switch! Shorts, 2. We don't refund delivery charge for those countries listed outside of the EEA. If you receive an incorrect or faulty item, we will let you know whether you need to return the item to us and if you wish to exercise your legal right to reject the item you must return it to us. I have received a faulty or an incorrect item, would there be a charge to return? Whether you're on website or app, just flip the switch! Items must be returned within 28 days of receipt. You will need your order number and email/last 4 digits of your phone number. Ive paid with Klarna How do returns & refunds work? You dont need to remember to keep your proof of postage its all digital! If you contact us via the 'Contact Us' form please have an image of the faulty item ready for when you receive a reply as you wont be able to attach the image on the form just yet. Hear about exclusive offers, get early access to collabs & quicker checkout. Select your preferred return option (Print returns label at home or in store options). You'll no longer receive a delivery note in your parcel. Any orders placed from 16th Dec 22 onwards are eligible for 28 days only. By subscribing, you agree to receive marketing communications from boohoo by email. 1. This two week period starts from the day after you receive your order (or from the day after you receive the last item of your order). FAST, TRACKABLE & COST EFFECTIVE using the returns portal You've got 28 days to send something back to us from the day you receive it. BB10 2BQ. Refunds will not be given if they do not comply with our returns policy. Click here to generate and print off your returns label and to find your nearest store. (These need to be unworn/unwashed/unused and with original tags) blocking them. Returns are FREE for premier customers. #betheMAN. You are using an unsupported browser or your browser might be in the Compatibility View mode, Your cookies are disabled. Find out how to return We've gone paperless! We're sorry to hear that you've received an incorrect or faulty item. With just one click you can reduce the energy used by this website. If youre cancelling your contract with us but have already received your order, youll need to return the item(s) to us, see how to do this below. Thats why before checking out, its important you acknowledge that you understand this. Once you have processed your return in the portal you're ready to post it off! You'll then receive a refund as per the policy above, minus any charge for returning the item as specified above. Print off your returns label and attached it to your parcel. Please note that if you choose to return via any method other than one of our chosen carriers (options given when arranging a return via our portal below), you will remain responsible for the items, including for any loss or damage, until we receive them. here, and a member of our team will look into it. .b-ngvip-title { Shorts, Please contact us via the help page contact us form stating the order number or tweet us @boohoo_cshelp ,with further details of the issue within 30 days of receiving your order. Your refund will be processed once we've received your unwanted items. If your items dont make it back to us, youll need to open a dispute with the carrier. If you paid via PayPal it can take up to 48 hours from receiving your refund confirmation email for the refund to show in your account. Log onto our portal here. 2. refund your credit/debit card. This two week period starts from the day after you receive your order (or from the day after you receive the last OUR RETURNS POLICY. boohooMAN US returns are FAST, TRACKABLE & COST EFFECTIVE using the returns portal, For International returnsyou willneed to pay for your return, you can find out the postageprice in the portal oryou willbe asked to download a returns label and pay for postage atyour local post office. Post if off! Copyright 2022 boohoo.com. You will need your order number and email/last 4 digits of your phone number. From the Orders Details menu, select Returning an Order. weareMAN. You've got 28 days to send something back to us from the day you receive it. All rights reserved. Please note a returns charge of 1.99 per parcel will be deducted from your refund amount. Items must be unworn and unwashed with the original labels attached. By enabling them, you are agreeing to our. No packaging, no problem! Items must be unworn, unwashed and unused with the original labels still attached. We dont offer exchanges right now. If this happens to you and you think weve made a mistake, you can Contact Us and we will discuss the matter with you further. You have 30 days to cancel your order because you have changed your mind. 4 Once you have processed your return in the portal, you're ready to post it off You'll get an email once we receive your returned item. 1. As per our policy, returns are chargeable therefore the outstanding 1.99 charge on your BNPL invoice would need to be covered by you. Click here to start a return. below: Write to us via post: boohoo, PO Box 553, Burnley, BB11 9GD. For hygiene reasons, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery, swimwear or lingerie, if the seal has been broken or is no longer in place. depends on your card issuer). Youll find these alternative methods below: Write to us via post: boohoo, PO Box 553, Burnley, BB11 9GD. Your return arrives back at boohoo! I . Just pop your items in something non see-through, sealable & waterproof. We dont offer exchanges right now. This does not affect your statutory rights. 1. Click here to generate and print off your returns label and to find your nearest store. Keep your certificate of postage safe as you will need this as your proof of return. You don't need to remember to keep your proof of postage - it's all digital! Please note, we cannot offer refunds on pierced jewellery, cosmetics & fashion masks or on swimwear if the hygiene seal is not in place or has been broken. Select your preferred return option (Print returns label at home or in store options). Repack your items. Youll find these alternative methods If you receive faulty goods, you may also have a right to return these goods and to ask us to repair or replace them or get a refund. Your browser's Javascript functionality is turned off. This does not affect your statutory rights. For International returns you will need to pay for your return, you will need to generate your returns label via the portal. Your refund is on its way. Your browser's Javascript functionality is turned off. For hygiene reasons, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery, swimwear or lingerie, if the seal has been broken or is no longer in place. A typical refund will take up to 21 days, thats 14 days you returning and us processing it, with up to 7 days for it to make its way through the banking system. If you have already paid your invoice or the value of your return is higher than your outstanding balance, then you will receive a refund from Quadpay for the items that you have returned. Returns policy. Keep an eye on your return tracking. If you have a shipping related question or maybe you need to track your order. Using your own method of return, refunds will only be processed once the items have arrived to our warehouse. Please use the address label or QR code provided, any handwritten address labels will cause delays with your refund and may mean you need to pay import VAT and a customs duty charge. Kindly note that it can take 3-5 working days for the payment to show on your account (depending on your card issuer) after the refund has been processed. All rights reserved. 2. Just pop your items in something non see-through, sealable & waterproof. One of our customer service agents will be more than happy to look into this for you. Your return arrives back at boohooMAN! There are a couple of other ways to cancel your contract with us. All rights reserved. You may be liable for import and pay a custom duty charge for orders over the customs threshold. Please use the address label or QR code provided, any handwritten address labels will cause delays with your refund and may mean you need to pay import VAT and a customs duty charge. This cancellation period starts from the day you have received all of the items in your order. Youll need to write to us with notice of your cancellation just fill out this form where youll also find details on how to return your item(s). For all other International customers, please return unsuitable items within 14 days of the date you receive the parcel. You wont be able to attach an image of the proof of postage just yet (unless youre contacting us via WhatsApp) but make sure you have one ready for when you receive a reply from us. Once our checks are complete well refund your credit/debit card. To see how easy it is to collect your order see our video here. On receiving your return the next step is for us to check the item(s). Please note, we cannot offer refunds on cosmetics and pierced jewellery or on swimwear and lingerie if the hygiene seal is not in place or has been broken. If your items dont make it back to us, youll need to open a dispute with the carrier. All rights reserved. We'll refund your delivery charge if you return all of the items from the order and cancel your contract with us within 14 days for any countries within the EEA. If you are a customer in Australia, you get 28 calendar days to cancel your order if you change your mind. Hear about exclusive offers, get early access to collabs & quicker checkout. We'll dim the screen throughout the website and remove images where possible for a lighter, faster experience. Please note we've extended our returns to 28 days so a typical refund may take longer than usual. If your bank account is linked to your PayPal account it can take a further 14 days for this refund to hit your bank account - this is due to PayPal processing times. Login to our returns portal You will need your order number and email/last 4 digits of your phone number. Select your preferred return option (Print returns label at home or in store options). If you're cancelling your contract with us but have already received your order, you'll need to return the item (s) to us, see how to do this below. By subscribing, you agree to receive marketing communications from boohoo by email. Product name and codes of the items you returned. Product name and codes of the items you returned. Om van de volgende voordelen te genieten: https://www.boohooman.com/us/oversized-palm-shirt-and-swims/BMM38682.html, California Transparency in Supply Chains Act, UPS Access Point Express Saver Collection. 3 Select your preferred return option Print returns label at home. To help us get this fixed for you ASAP, when you first contact us please include the following information; (The product name and code can be found on your order confirmation email). 4. Well be sure to keep you updated and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund. The funds should appear on your bank statement within 3-5 working days (how long depends on your card issuer). You may be liable for import VAT (normally applied to goods over 15) and pay a custom duty charge (if your order value is over 135). Don't worry, if this does happen we will contact you first. With hundreds of styles landing each week and regular trend updates you can be sure to get the latest. them or get a refund. Please keep your orders separate, as returning more than 1 order in 1 parcel may delay your refund. You can return your item to us for a refund, and then place a new order to get the item of your choice. Using your own method of return, refunds will only be processed once the items have arrived to our warehouse and If your items dont make it back to us, youll need to open a dispute with the carrier. On average a Klarna refund will take up to 15 days: 14 days to be returned, checked and processed, with an extra day for your invoice to be updated. Find out how to return your item(s) at number 4. I can't see the refund on my bank statement. You don't need to remember to keep your proof of postage - it's all digital! Your order will be held in the locker for 72 hours. Boohooman.com Returns The value of any items returned will be deducted from your outstanding balance, you should continue to make any payments that are due for the remaining instalments. You may be liable for import VAT (normally applied to goods over 15) and pay a custom duty charge (if your order value is over 135). If this happens to you and you think weve made a mistake, you can Contact Us and we will discuss the matter with you further. 3. Make sure you keep your proof of postage! If youre cancelling your contract with us but have already received your order, youll need to return the item(s) to us, see how to do this below. We don't refund delivery charge for those countries listed outside of the EEA. You wont be able to attach an image of the proof of postage just yet (unless youre contacting us via WhatsApp) but make sure you have one ready for when you receive a reply from us. Unfortunately we don't offer an exchange facility. If youve received an item thats not in perfect condition please head over to our Contact Us section so we can get this fixed for you. Please turn it on so that you experience this sites full capabilities. For more info or to contact Zippay click here. You've got 28 days to send something back to us from the day you receive it. You can cancel your contract here. I can't see the refund on my bank statement. Well be sure to keep you updated and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund. Please use the address label provided, any handwritten address labels will cause delays with your refund and may mean you need to pay import VAT and a customs duty charge. All returns are quality checked items should be returned in a new and unused condition with labels attached and wherever possible sent back in the original packaging. boohooMAN Reviews | Read Customer Service Reviews of www.boohooman.com Events & Entertainment boohooMAN boohooMAN Reviews 7,362 Average 3.3 VERIFIED COMPANY www.boohooman.com Visit this website Write a review 3.3 7,362 total Filter Sort: Most relevant Jerome Benton 1 review US 13 hours ago Love my Split Hem Joggers Returns FAQs " posted 2 years ago - Anonymous " there returns is a joke, and the clothing quality is terrible don't recommend purchasing from here " Boohooman Returns Portal. Cool with that? Once you have processed your return in the portal you're ready to post it off! We try to process returns ASAP but some refunds can take up to 14 days to be processed + your banks handling time (up to 7 days). One of our customer service agents will be more than happy to look into this for you. Once our checks are complete well refund your credit/debit card. Please keep your orders separate, as returning more than 1 order in 1 parcel may delay your refund. For some banks and credit cards your refund can show on the same date as the original purchase, sometimes it can also show as the same transaction. Product name and codes of the items you returned. Please turn it on so that you experience this sites full capabilities. Heasandford Industrial Estate With loads of styles landing each week and regular trend updates you can be sure to get the latest. FREE NEXT DAY DELIVERY + EXCLUSIVE FREE RETURNS FOR 1 YEAR! Youll need to write to us with notice of your cancellation just fill out What should I do if I receive an incorrect or faulty item? boohoo aren't able to extend your invoice. BOOHOO PREMIER. This can take up to 7 days to show in your account and is dependent on your bank's processing time. Copyright 2022 boohoo.com. Refunds will not be given if they do not comply with our returns policy. Please note, for USA customers, there will be a charge for returning the item to us of $6 (as may be updated or removed by us from time to time). You can unsubscribe at any point. I can't see the refund on my bank statement. by January 24, 2022. by January 24, 2022 0 comment. *Extra 10% discount sent via email to new subscribers only. You may have received your refund as a voucher if your items were returned to us after the returns policy timeframe. You'll get an email once we receive your returned item. Returns FAQs