So my molding were never secured and are coming apart, they also damages many of my walls, the front lips for my shoe closets are falling off, the door they installed in the very beginning is gouged, which the installers did, they installed a faulty lock on my jewelry cabinet and the list goes on. WHO ARE THE KIDDING WITH THEIR PRICING. Design was good but the product itself looks cheap as crap! I have contacted the company many times to ask for a refund of the $313 that it cost to get the electrician here and to repair the mess. Is this lawsuit still active? I am not in any way affiliated with closets by design, nor was I asked to post a positive review. This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply. POOR QUALITY, POORBUSINESS PRACTICES, ILLEGAL ACCOUNTING/BILLING/PAYMENT PRACTICES, etc. Closets By Design is a Retail, Commercial & Residential Construction, and Custom Closets company located in Louisville, Kentucky with $518.00 Million in revenue and 803 employees. They are cold from being in the truck, ! At this point I just want my deposit back. THIS IS A TERRIBLE COMPANY! They offered to set another date (for me to take off from my job) to return, but I refused, also refused them the additional $600. This flooring has only been down for three weeks. Closet & Storage Solutions. The lawsuit seeks an injunction against the defendants from using false or misleading claims having to do with price comparisons in their advertising and marketing in addition to unjust enrichment and remedies available under the CLRA. Closets By Design | 3,996 followers on LinkedIn. I should have followed my first mind and used our Lowe's account! This company does not We ordered cabinets months ago, only to have the installers show up without all the parts, including the doors. I called made appointment received a confirmation for day and time requested. Every call was it should be in tomorrow. After about a week of this excuse and getting more and more upset, I finally called and was told that the panel was in, and they would be there the next day. 2) The salesperson is pushy and will make a fake call to the manager to get you a lower price; its just a gimmick to convince you. She finished up the drawings and quote over the next few days and we negotiated a few things with a final price. Closets By Design Mentor Ohio Maxvalues. You must contact the Anybody who are planning to hire this rotten company, think twice!. However, a new class action, Grevle vs Closets by Design was filed on May 3rd, 2019. A baby born via IVF is at risk of developing a deadly cancer after a fertility clinic wrongly transferred a genetically mutated embryo, according to a lawsuit filed Wednesday on behalf of the baby's parents. Need to get this install complete as contracted, Read full review of Closets by Design and 1 comment, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. June 9th to be exact. A second deposit on final design and measurements was provided for $1, 673 on 4-7-21. At Closets by Design, we proudly offer three distinct closet systems to organize both your wardrobe and your life. Shop closetsbydesign.com and enjoy your savings of February, 2023 now! When I tried to call my manager with questions, he was rude and wouldn't answer my questions. In the afternoon I called them and asked for the manager. A BIG MISTAKE. He didnt tell me at first. The one guy called a friend of his on how to get the power back and finally after an hour of confusion the power is back in my duaghter's room, but I don't trust their inept electrical knowledge so I have to call an electrician to make sure my house won't burn down. So I have cabinets that are not flush with the wall, and the drawers that cost over $70 a piece were damaged during the install. Images. I feel sorry for the poor woman who answers the phone. No wonder they have alias names. The post Closets by Design Lawsuit Claims Fake Discounts Mislead Shoppers appeared first on Top Class Actions. Read more here: Camp Lejeune Lawsuit Claims. and removing trashleaving the caulking. We were so nice to them even saying "we know things happen", but after all the RUDE responses and the lack of customer service we finally filed a complaint with the BBB. I ordered a walk in closet by Closets by Design. Add value to your home. Call Closet by Design 1-800-500-9210 Let's Get Started. The installer was great but you can only work with what you get! We design storage systems to completely elevate your home. So in early 2011, we sought the recommendations and proposals from 3 companies, and chose Closets by Design to renovated the closet. I have now paid in full for a half done and very stressful job. We are working to get them on the blacklist for the military. Yes, I was going to work for them but decided not. I tried to remind John and Brian of this to no avail but as usual they did not care and hung up on me. Well I wish I had done my homework and reviewed all of these complaints before signing on with this company. I don't think the "service n anager" exists. To get to the wires that needed to be taped, he had to take off a panel where the hole was he had made. My were ordered a year ago and still are not in my house. Today is Wed. Sept 9th and I have not heard from them AT ALL. I told him there was an overhead light in the room that the switch was by the door. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Corporate Advocacy Program: How to repair your business reputation. ), In May 2019, a class-action lawsuit was filed against Closets by Design for allegedly deceptively advertising discounts on home organizer systems. And I responded, "You bet I am. Consumers love to do business with someone that can admit mistakes and state how they made improvements. I recall a couple of small hiccups, but nothing that wasn't promptly taken care of. They are the biggest scam! Choose the color and finish that best reflects your aesthetic. This company is terrible and judging from all the bad reviews I hesitate to move forward with this install. This was way back in June. On the 2nd trip out, the installer was great and remeasured to make sure the drawer fronts will finally fit. TINA.org reader is still waiting for her promised free Kate Spade gift. I didnt receive any assurance regarding the infectious disease concern since I came in direct contact with the blood, a payment for the cleaning services (we had hired a cleaning lady to come and clean the blood stains). After dealing with several individuals in customer with no results I had to reach the manager of the Hamilton location. They are super pricy, unprofessional and quality is very very poor. I would give them a 4-6 week heads up. I said they could take off the PLATE. Exact same complaints as listed above and when I finally got the Mgr Roman, after the office girls (Maria & Joanna) kept hanging up on me or transferring me to a phone no one would answer, I told Roman that the "3" referrals I had for Designer Diana, he told me that was sales problem, he was with the installation side. When were they planning on informing me of the schedule change or were they hoping I would forget! This is the best way to manage and repair your business reputation. Im taking them to small claims court for the $587 they scammed me for. They are sending us collection notices etc for the unpaid balance even while we are disputing. If you're looking for someone to help you design the perfect organizational space, check out Closets by Design. I re-sent this cancelation, again by E-Mail, still no response. SE Aurora, COcompany in DENVER. Without ripping the whole thing out and starting over with the correct size pieces, there is no way for me to get the cabinets that I ordered. Royalty Fee: 6.8%. Copyright 1997-2023 Ripoff Report. Fake invoice scam targets business owners. The receptionist told me that "she was going to call me right at that moment". Due to mismeasurements by the salesperson, the fronts of my drawers were not sized properly. Heriberto, Miami. They were cheaper than California Closets and they went to the floor, unlike some closet companies. Customer service, of course, stood behind their employee (whenever that is that I could track them down.) The proposed Closets by Design class action claims that the company offers services related to garage organizers, custom closets, home office systems, and entertainment centers. Please download the PDF to view it: Download PDF. They sold me on something that did not work in my room and claimed it was my fault. The proposed Class is represented by John T. Jasnoch, Joseph Pettigrew, and Thomas K. Boardman of Scott + Scott Attorneys at Law LLP. Would you do business with a company like this? Camp Lejeune residents now have the opportunity to claim compensation for harm suffered from contaminated water. Discounts on Closets by Design Home Organizer Systems, { setTimeout(() => { document.getElementById('headersearch').focus(); }, 300);});">. Corporate Advocacy Business Remediation and Customer Satisfaction Program. The best part is that it only took a day to build and even after the fact, they agreed to make some changes because they truly care about customer satisfaction. THE 40% PLUS ANOTHER 15% ONGOING COUPON IS TOTALLY RIDICULOUS. We stupidity put a 50% deposit down and didn't review their company first, so we can't get that back, but these people will not be receiving ANYMORE money from us! All Rights Reserved. Specifically, plaintiffs claim that the company misleadingly offers 40% and $200 discounts off of reference prices when, according to the complaint, the organizer systems were never sold for the reference prices and the discounted prices were . They gave me the total due on the first unit and the installers started to work on the one unit that they had all the parts for. Waited a long time for a cheap product with subpar installation and awful customer service. This closet was designed and built by Closets By Design, Manassas Va 703 330-8382. Don't know why there are so many negative reviews. Flooring sold to me was suppose to be the best quality for a garage floor here in the desert. And they demand payment before they even install. Depending on the material, size, and design, you can get customized closets at a cost of $1000. Schedule, freedom, no micromanaging. The molding on the closet was not ordered and after a month of waiting for a date to add the molding, Lynda my designer advised it was never add to the original order. At Closets by Design, we provide a wide array of high-end accessories, finishes, knobs, and handles to make your walk-in shine. Read our Newswire Disclaimer. It looks very unprofessional, and there is no fix to this issue despite the fact we spent thousands of dollars! Design. Jos. I told them my house was not ready. I called closet by design and the receptionist told me: "The designer designed the doors, and the doors are short." I hope this review helps any future customers if they are considering this company. CA. I worked for the company for a little under 3 weeks as an installer . Best of all, it's available at a price that's equally as pleasant as its appearance. Then he realized he had to get another board. Before commenting, please review our comment policy. These items and services are offered, according to the Closets by Design lawsuit, at a deep discount from the "original" price. But I was wrong. Well I have emailed the designer several times with the same response, Oh I thought that this problem was fixed weeks ago. The proposed Closets by Design class action lawsuit was filed due to alleged violations of numerous laws, including the Consumers Legal Remedies Act, the Unfair Competition Law, and the California False Advertising Law. We had an argument and she started talking over me with such an arrogant tone. I have wasted almost $8000, not to mention 5 days that I had to tak off from work for their installatiom and repairs for shoddy measuring and workmanship. Franais. It wasn't even close to the top of my list of things to get back to urgently. Wait for it14 3/4". This then resulting in no electricity in my daughter's room or her bathroom. RIGHT. I had so many issues with the people in this company that the process was exhausting for me. Once they install and get their money, if it all falls apart, so be it. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Plus, our hundreds of options and accessories mean you won't have . They charged a c/c without my authorization and they still owe me product. Verified customer. www.closetbydesign.com, I guess this company will have to charge you arm and leg as a customer to effort their "workers" because 3 of their vans were parked at the Chevron gas station at North 7th ave in City of Industry this morning at 8:011 am and yes not pumping gas just hanging around and totally ignoring all other customers that were witting to get gas and I had to wait 11 minutes for a open bay and it wasn't any of them, they saw me taking their pictures but they didn't care. I think it should be illeagle to promise pay when reality is no pay. We will continue to offer our high-quality product line with first-class service to customers across the United States and in Canada, Closets By Design states. The false belief that I was saving money is what trapped me and Im pretty furious. Closets by Design (Shirley, MA) is the mose incompetent, inefficient and unprofessional company I have ever dealt with. A deposit of $1, 673 was provided. A new lawsuit claims Amazon is breaking California law by selling products containing donkey meat. I worked for this company for close to a decade. This review was chosen algorithmically as the most valued customer feedback. This was the WORST company to deal with bar none! Took me better part of an hour to clean it up . February 2019: This action was voluntarily dismissed When a complaint is dismissed without prejudice, an amended version of the complaint can be refiled.. January 2019: A class-action lawsuit was filed against Closets By Design for allegedly deceptively offering illusory discounts on custom closets, garage organizers, entertainment centers, and home office systems by basing the discounts on inflated retail prices. I checked my breaker, and it wouldnt stay on. I know of a lady who is a former employee who is filing a class action against Closet World on behave of former employees. Claim it and get a lot of features. Rude and unprofessional, reflect poorly on the company as a whole. If there is anything I can do to help burn this company to the ground let me now. THIS CODE SAVES YOU $$ GET CODE Closets. This company HAS TO BE STOPPED. A set of cabinets was installed over my washer and dryer. Initial Investment . The lawsuit states that the defendants never offered the items or installation at the original or regular prices listed on the promotional materials. Closets by Design respects the privacy of our customers, partners and suppliers of products or services and clients. A growing number of lawsuits point out problems with price discounting if the regular prices are fake and only used to encourage customers to buy because they believe they are getting a great deal. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Top Class Actions is a Proud Member of the American Bar Association, Various Trademarks held by their respective owners. Corporate Advocacy Program - Verified Status, How To Get Your Report Featured On All Report Pages, Closets By Design 1017 Grand Blvd,Deer Park Ny 11729. Who's crazy enough to start this website? I didn't know that the designer designed the doors, and the doors were short." You all have helped me to not make a very costly decision. I would very much like my full $3, 346 back. THE QUALITY AND WORKMANSHIP IS NOT WORTH THEIR HIGH PRICE TAG! It did put power back in the room, but at a costly mistake. Hiding negative complaints is only a Band-Aid. Size required? So please, whatever you do Don't use this company. They would not remove it or replace it. Corner wardrobes. 3) The salesperson incorrectly measured the distance between walls, and as a result, there is a gap between the closet board and our wall. Pros. I called and spoke to the receptionist, Maggie, to request the owner and/or General Manager's name and she REFUSED to provide the names. Their designer visited our house and came up with designs that we thought that we could live with. Accordingly, the reference price and the supposed sale based on the reference price are deceptive and misleading to reasonable consumers, the complaint reads. We decided to go with them in the end of April but they didn't have dates available till the first week of June and we a had to change that and we were give the next date in first week of July, Our install was done on 07/05/2017. She told me a date one month later for the installation, and told me that they will call me 72 hours in advanced to remind me. One of the installers then called a friend, not an electrician and asked what to do since he knew he had done something wrong because of no power in the room. Closets By Design is a family owned & operated business. Wondering if a report is missing? Avoid this place at all costs or you will pay later with re-do's! Whittier California, Closets By Design, Franklin, TN Bad Products, Beware/Bad Business Practices Franklin Tennessee, Closet World, Closets By Design, Home Closets Unfinished work, poor workmanship, unauthorized charges Whittier California, Closets by Design Lifetime Guarantee of closet is a guarantee it will take a lifetime for them to call you back. HomeStars Closet & Storage Solutions Closets By Design - Toronto. There has been ZERO response. Conclusion: They took my money and did nothing. To make a long story short, two months following my order, they called me to confirm that the installers would be at my place between 9:00 am and 1:00 pm. In May 2019, a class-action lawsuit was filed against Closets by Design for allegedly deceptively advertising discounts on home organizer systems. Thank goodness my breaker box did its job, or my house could have gone up in flames from their stupidity. PCR works with companies to arrive at their desired results. I am writing this as a very unsatified customer. My wife purchased a pantry through Closet by Design. This, on top of them charging my credit card after the initial installation when I specifically told them I was NOT authorizing ANY charge (job NOT completed and installers invoice was $270 more than signed contract! Closets by Design Denver was a fun company to work for; flexible hours/days and management really tries to work with you on that. Reviews. Defendants offers misrepresent the existence of a discount, the particular worth of Closets By Design products, the perceived value of those products, and the products resale or market value., The lawsuit looks to cover anyone who purchased a Closets by Design product subject to a 40% off or $200 off discount within the applicable statutes of limitations period preceding the filing of this action.. (I have pictures of the power block where you can see where he yanked the wires right out of the wall) I waited 6 weeks for a hamper! Designers make no money. I want all of my cabinets installed on July 19 , like promised. Closet by Design - custom design and installation of pantry. We DO NOT remove reports. Plz call my cell: [protected] for more info & for a no cost claim. To date, I have provided $3, 346 in payments. Flexi Storage White 3 Shelf 4 Drawer Built In Wardrobe Unit. Waited called and was told I did not confirm my confirmation. Why would a company send out installers without everything they were contracted to install? I guess it may be all in the location, and your designer. Closet by design turned the customer-is-always-right policy into the customer is always wrong, and when we, closet by design, wrong a customer, we should get into the offense and treat them with arrogance, total disrespect, and negligence. Who is ED Magedson - Founder, Ripoff Report. The lawsuit alleges that defendants misrepresented the nature, amount, and existence of price discounts on those services and merchandise items. I even repeated that to the bank rep that extended the credit on the recorded line and they agreed. Closets By Design. They called about 4-5 months ago telling me I was scheduled the next day for installation..A schedule date was never authorize by me. The higher boss, it seems explained the process which is " the warehouse can change your design and make smaller cabinets as agreed without asking the customer " . Write a Review. We recently used Closets by Design to re-model the walk-in-closet of our master bedroom. On February 8, 2021, the Closet by Design of Orlando sent the design Debby to my house to design a closet for my bathroom. Working Capital: $25,000 to $50,000. Closets by Design Financial Performance Representation Report. The Avera system goes for the built-in look with its premium materials and includes amenity components like optional LED lighting. I even told them that I would be open to doing this closet plan in a different property but never got a reply about that either. I worked for this company out of the Manassas, VA, office and have nothing but good things to say about them!!! File your review. Search for: Schedule a FREE In-Home Design Consultation 1-800-500-9210. I had the worst experience of my life. STAY AWAY FROM CLISETS BY DESIGN! I got the closets installed, and I am very disappointed in how they carried out this task: I am sure the manager himself would have done the same if he was in my position. I still have not got anything. The designer was a joke but was able to shimmy my hubby for money down to keep the prices! 1) During the first in-person meeting, the salesperson did not show and as a result the company offered $100 off at the next meeting, but it was not honored as it couldnt be combined with any other offers. All the reviews seemed reasonable to me and therefore, has changed my opinion on even considering this company. UPDATE: On Feb. 5, 2019,the plaintiff voluntarily dismissed the proposed Closets By Design class action lawsuit without prejudice. I have wasted almost $8000, not to mention 5 days that I had to tak off from work for their installatiom and repairs for shoddy measuring and workmanship. I gave them 30 days advanced notice for cancelling order, and they refused, they kept my money. I tried to work with the company I am pretty easy going. Contact. You can find them at www.closetsbydesign.com or give Aly a call at (205) 777-4000. Why Ripoff Report will not release author information! They knew how to fix the measuring mistakes and my shelves look great. He left to get the panel needed, It took 4 hours before he came back with it. 2nd set a week laterwere 15 1/8 ("they will loosen up and you can use Wd-40 and Vaseline on the slides, and the gouges in the "wood" from the tight slides should get deeper, and that should help". We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Closets by Design. Total Investment: $152,000 to $428,000. strict standards for business conduct. On Wednesday, November 9, 2016, Ms. Maria Blank responded to my residence for a consultation reference several installs. Part way through they let me know there was another measuring problem in the 2nd room. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. They blame the Designer and always make up stories. Are you kidding me? Even though I have left many, many messages, he has NEVER bothered to return even one phone call or one email. Dozens more customers have joined an ongoing lawsuit against the TikTok-famous brand Olaplex. Customer service are unprofessional and need training on personnel skills. I hauled them away myself. The installers showed up at 2:30 pm, no big deal; they had no mask on and claimed they didn't need one because they are vaccinated; upon my insistence, they accepted to wear a mask and asked me to provide them with one, no big deal! You can then Follow the article above, and get notified immediately when we post updates! On April 9, 2021, I received a telephone call from Design Manager Jose Arcinega that the design and measurements made by the original designer, Tamara (who all of a sudden does not work at the company any longer), would not work, and changes were needed. that reports on class action lawsuits, class action settlements, First of all the the designer gave me design which i agreed and she explained me about the product and showed me sample as well. Top Class Actions is a legal news source YEP ! This is a video about my experience with closet by design. That was when she accused me of being rude, which BTW has become a common defense strategy used by customer agents when they have no valid excuse for their incompetence and inefficiency. The materials used seem a bit cheap to me (compressed wood fiber with cheap handles and hinges) for and $800 food pantry. There were some complexities that Erica promised to review before going final but this never happened. On 05/03/2019 Knut Grevle filed an Other lawsuit against Closets By Design, Inc. Even if you've mastered how to build a capsule wardrobe and have minimal amounts of clothing, these expert tips will keep your closet streamlined and functional for everyday use. I called to find out what time tomorrow they would arrive. First drawers were 15 1/4 ( drawers too big and could barely open and closebut excuse given? From start to finish ( and not finished yet) they have been a nightmare to deal with. The salesperson feigned ignorance and the follow-up person called to reschedule- why would we do that if you can't seem to get the product? When I called to stop the 2nd order because the first was so cheap looking they said I couldn't because it had been past the 3 daysthe install was 1 1/2 months after I bought it! I gave this company 3 stars because I ultimately went with another company for design and installation, but I would give Dee 5 stars for how quick, patient and hard working she is. Based on the pictures that you originally showed me, It is hard to believe that anything other than spot cleaning was necessary. Fresh and modern, our Everyday Collection offers a sleek solution to your closet clutter. Terms and Conditions. The guys that installed them were thorough, kind, considerate with my home and did a great job adjusting to my crooked 70 year old closets. Once again the measurments were wrong, but these guys had no idea how to fix the sizing mistake so they just through the panel up hiding a mural on my daughter's wall that means a lot to her. On 10/07/2022 they came to install the shelving units as described in the contract. A link to creating an account may be found here: https://topclassactions.com/signup/. Josephsantoli@aol.com. Contact. Closets by Design will help you design a closet. I would like to start a class action lawsuit. Feb 26, 2016 5:26 pm EST. Kelly L. 0. Follow. On 01/14/2019 Annemarie Newbold filed a Property - Personal Property Fraud lawsuit against Closets By Design, Inc.