Mobile Ticket Delivery can be selected via ticketek.co.nz when accessing from either a PC or smart phone, or ordered through the call centre. Can I request a refund if I accidentally selected the Refundable tickets option? When a My Ticketek customer places seats on hold, the Ticketek website will clearly identify how long their seats will be held for. So for example if you are attempting to purchase tickets in a Visa Entertainment pre-sale, but your saved credit or debit card is a MasterCard, you won't have the option to finalise payment using your saved card. You'll be able to purchase tickets from either Ticketeks Web Site, Mobile Site or Call Centre and have them sent directly to your mobile phone. Sign In is displayed at the top of the 'My Events' section. Information specifically relating to AFLM Membership 2023 will soon be communicated via email and our website. An Ed Sheeran fan shared a screenshot of their Ticketek message. Please note that the Payment Details page is not accessible from the mobile site or mobile apps. Where can I find my AFL Membership number? You should receive it within 2-3 weeks, however, these timelines will be dictated by club processes. You do not need to request a refund on your Refundable tickets if your event is cancelled or rescheduled. When you book online you cannot choose the location of your seat. Note that as the website is looking across all price categogies, the ticket prices can't be shown until you have also selected your quantity and delivery method, Select a price category from the drop down if you want to purchase tickets within a specific location of the venue. There are no guarantees. Each ezyTicket PDF attachment represents an individual ticket to the show, with its own unique barcode that must be scanned for entry. Can held seats be purchased through any other channels? A complete list can be viewed in our Refundable Tickets Terms and Conditions of Sale here. Ticketek Gift Vouchers cannot be redeemed for tickets to events where it is a condition that a specific credit or debit card is required to complete the transaction - for example a Visa Entertainment pre-sale. Your barcode number can also be found via your online account here. I am traveling the country and have a New Zealand address but my billing address is overseas. Yes - you can forward one or all of your tickets to any phone of your choice (consult the user manual for your particular handset for instructions on how to do this). If you are buying multiple mobile tickets, your friends don't necessarily need the Ticketek app you can simply forward on the mobile ticket SMS to your friend and they can open the link on any internet enabled smartphone on the day of the event to gain entry. When contacting us about lost or stolen tickets please ensure you have: When the ticketing system is unable to locate a sufficient number of available tickets, you will receive the following message: "Unable to obtain the tickets you requested. How will I know when my content is personalised? We endeavour to deliver tickets within New Zealand in 7-10 working days in accordance with New Zealand Post guidelines. At this time Ticketek NZ cannot post tickets overseas. Ticketek Australia | Official Tickets for Sport, Concerts, Theatre . A valid concession ID must be presented when purchasing concession tickets at a Ticketek Agency. If you purchased more than one ticket, make sure you print out and bring along each separate ezyTicket PDF to the event. Ticketek's Group Bookingscan help you plan your next excursion. Otherwise, you must apply for a refund by the earlier of: (a) 4 weeks after notification of the reschedule or relocation; or (b) 72 hours prior to the event. You can access specific privacy information for Friend Spotter . Select an event category type from the Genre drop-down menu and click 'GO'. You will need to provide some form of ID so that staff can access your Ticketek account details. Where hand held scanners are used, simply present the mobile ticket to the customer service representative for scanning. Your barcode will be on the first page that opens (the homepage). No, you may only request a refund on your Refundable tickets if your circumstances meet the list of approved reasons. How long are Ticketek Gift Vouchers valid for? How do I find my tickets once they are in Passbook? The Ticketek App connects you to thousands of live events and experiences across concerts, sport, comedy, theatre, arts and exhibitions. Once the purchase is complete, an SMS will be sent to your phone containing the event information and a hyperlink. However, if a customer does not complete their transaction, tickets are then released back and become available for another customer to select. Why is there a time limit when I buy tickets? Search Type in a keyword (artist or event name, team, venue, state etc) in the Search field and click 'GO'; OR Select an event category type from the Genre drop-down menu and click 'GO'. Please keep an eye on your AFL Membership ticketing emails which will include your barcode. Please wait a few seconds for it to load. We are the ticketing sales agent selling on behalf of promoters and according to their instructions. Visit the Ticketek Groups page for more information. Members can alternatively reserve a seat in the pre-determined on-sale period for each game. If you exceed the ticket limit, Ticketek may at its discretion cancel any or all of your ticket orders and tickets without notice. Full Ticketek Refundable terms and conditions of sale can be viewed here. The tickets are sold on a first in best dressed basis, meaning that all friends receiving the invite may not be able to get the tickets. For example, Queensland has the Major Sports Facilities Act 2001 and Victoria has the Major Sporting Events Act 2009. For more information on requesting a physical card please see here, and for more information on Mobile Membership please see here. Will AFL Membership dining be available at the MCG and Marvel Stadium in 2023? Group Bookings are available for selected events and are subject to availability. <>/XObject<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 595.32 841.92] /Contents 4 0 R/Group<>/Tabs/S>> The recipient must have an internet-enabled mobile phone to be able to view the Mobile Ticket. Once tickets are added to Passbook, simply open the Apple Passbook app. Your region is identified by your IP address. If I have a saved credit or debit card details, do I get a chance to review my saved card details before submitting payment? This means that for each event, tickets become available in order of best seating according to the promoter. Selling tickets or offering tickets for sale for above their face value via auction sites or any other unauthorised means is in breach of Ticketek's Terms and Conditions. "The @Ticketek _AU app has crashed - right before Ed Sheeran. After successfully completing your purchase, you will be presented with a ticket confirmation page and an email will be sent to your registered email address confirming the details of your transaction. Please be aware your membership number will never change throughout your years of membership. You can redeem your Ticketek Gift Voucher online by: Ticketek Gift Vouchers may also be redeemed in person at a Ticketek Agency or over the phone through the Ticketek Call Centre. You may be required to submit to a search of your person and/or possessions before entering the event. If you are purchasing multiple tickets in the one transaction, you can elect to enter all of the mobile numbers of your friends to have the tickets sent directly to their phones, or choose to have all of the tickets sent to you to then forward to friends at a later time. Make your ticket buying experience easy by registering with My Ticketek, then signing in each time you visit the website. No, only Mobile Tickets can be added into your Passbook. What can I redeem my Ticketek Gift Voucher for? There was a spelling mistake in the email address entered. We sell tickets on a "next best available" seating system. I've sent an email invitation but some or all of my friends did not receive them. You agree to comply with all Government directions, orders and regulations relevant to attending live events, which may be in place at the time of the event. Please see the links below from both Ticketek (MCG) and Ticketmaster (Marvel Stadium) regarding their mobile ticketing processes. Where concessions are applicable, suitable and valid identification must be provided for collection of tickets and at the event. If you are a My Ticketek member and you would like to unsubscribe: To stop receiving the online email newsletter: Subscribe to receive My Ticketek emails and/or SMS and you can be the first to receive news, offers, updates, event information and a weekly My Ticketek Newsletter with all the latest entertainment news. You have the option to invite as many friends as you like via Facebook or email to purchase the reserved tickets. <> Can I buy tickets if I am based overseas? The app also uses your location to alert you of events currently being held at specific venues. If you bought tickets by phone, create a My Ticketek account now at www.ticketek.co.nz If need to talk to someone or you're worried that your ticket might not be legitimate, please contact: - New Zealand venues (excluding Eden Park, Auckland), please contact Ticketek on 0508 NZ RUGBY (0508 69 7842) or +64 (0)4 384 6309 (for mobile and . Ticketek Gift Vouchers are available to purchase online through ticketek.co.nz, Ticketek's mobile site and mobile apps, Ticketek agencies and over the phone through the Ticketek Call Centre. - Including wheelchair access, stage views and locating a seat, - using your mobile ticket with Apple's Passbook. If you need to contact us, you can do so via membership@afl.com.au or 1300 722 515. Ticketek Pty Ltd (ABN 92 010 129 110) ("Ticketek") provides ticketing services, including the sale and distribution of tickets, as agent for the venue, promoter or person responsible for holding the relevant event (the "Seller"). As seating arrangements may change without notice, the Venue Maps should be used as a guide only. Ticketek doesnot recommend purchasing tickets from any unauthorised ticket resellers as the tickets may not be genuine or may be cancelled by the event organiser. to then often have to go to their desk at the venue to follow up the issues. {"serverDuration": 27, "requestCorrelationId": "92cc24aaa4d478d0"} You can find information on how to access your Mobile Membership through the AFL Live App here. Ticketek Gift Vouchers can be redeemed for tickets to participating events on sale through ticketek.co.nz, the Ticketek Call Centre and Ticketek agencies. Sign In Join today Please note: AFL House is currently closed to the public. If you haven't received your SMS after 24 hrs, please contact the Ticketek Call Centre on 132 849. How can I get Ticketek to sell tickets to my event? We'll now show you the tickets which have been allocated to you based on your selections. What are the different types of Ticketek Gift Vouchers? 13+ - Adult Ticket. Set up your My Ticketek account, or check the details in your existing account. What if I need accessible seating? When purchasing tickets for a particular event you may be limited to a specified number of tickets. Hong Kong, Australia and New Zealand site for sports and entertainment ticketing online. Members who renew their membership prior to January 29th will receive their cards in February before the season starts. Note that General Admission tickets, if lost may not be replaceable therefore we again recommend ezyTicket or Ticketek Mobile Ticket, or registered mail where available, On occassion you will also be asked to complete the Ticketek safeguard ("Captcha"). What will happen if the barcode is sent to a non-smartphone? This may mean that the voucher was purchased prior to September 20, 2013 and can only be redeemed at a Ticketek Agency. In the interests of minimising ticket scalping, Ticketek may change your delivery method to "venue collect" at its discretion. Checking this box will securely save the details of credit or debit card for use when making your next Ticketek purchase. Ticketek is the only authorised ticket seller for entertainment events held at ICC Sydney Theatre and Darling Harbour Theatre. All rights reserved. Log into your My Ticketek account and make sure all the details are correct.