Earning British Airways Avios. If you're a former staff member/retired, the Touchdown websitehas all the information you need, with a special staff travel section within the "Help" area. Refreshed every minute. From last-minute flights to flights planned ahead, British Airways has a huge inventory of cheap flights to help you save even more. We want you to know you can trust us to respect your privacy and keep your personal information safe. If you are not allocated a seat at check-in proceed to the Staff Travel Room located to the right at the rear of the zone. If you don't have Skype or Google Voice, you'll have to make an international call and charges will apply. Please have your booking reference ready when you call. British Airways is a valued partner of Expedia, and we work together to provide you with all the tools you need to book your next British Airways flight. For travel on flights operated by BA, BA CityFlyer, OpenSkies and the BA Franchisees (Sun-Air and Comair), listings must be made via idtravel.ba.com. Over time different forms of staff travel were introduced; firm travel, 100% rebate, 80% rebate, often tied to seniority and or length of service yet 90% subload was by far the most frequently used. BA IT Support Centre If accepted for travel go to a bag drop desk in the main area for your boarding card and baggage acceptance. Looking for a particular British Airways employee's phone or email? You can also visit the offices located in different parts of our country. For general enquiries, ticketing, bookings, etc, that cannot be managed online, please telephone, 0344 493 0764 (local rate). When there are two or more interline employees travelling on the same flight, the time of check-in at the station where you are boarding your flight will determine the onload/offload and the cabin upgrade/downgrade order. Looking for a particular British Airways employee's phone or email? At British Airways, we take huge pride in our past - but we're looking to the future as an airline that loves embracing the best of modern Britain. Staff passengers, who typically get at least a 90% discount on the usual ticket price, were previously banned from taking onboard goodies as a cost-cutting measure. Business reporter British Airways has put thousands of its staff back on furlough because of delays to the restart of international travel. Email: contactba.ghana@britishairways.com. Home If you are BA staff or former BA staff please log in to ESS and use Book Staff and Duty Travel / Manage Bookings to make your travel arrangements This page is for Other airline staff Spouse, partner and nominated relatives of BA staff travelling independently. The official British Airways customer service number UK,+44-203-808-9137 (OTA) or +44 (0)203 250 0145 from abroad. Amenity bags will not be given to staff who travel in premium cabins. You should only go to the Staff Travel area located behind Zone A in T5 if: Additional information about Terminal 3 Staff passengers traveling to destinations from Terminal 3 will need to check-in at a check-in kiosk on arrival at the airport. Click to reveal Boss of British Airways, Alex Cruz, is currently in the midst of being grilled by a Parliamentary Committee regarding the thousands of redundancies on the table for the airline. When do my Avios expire? Address:Liaison Council, c/o BA Clubs, Regus 450, Bath Road, Longford, Middx,UB7 0EB, Retired Staff Association British Airways employs 26,533 employees. Fax: +233 (302) 823 233. USA: (Secure Flight data item added 18AUG10). Please choose a country/region from the drop down menu below to find the contact details of our worldwide offices. If you don't have a BSAFE password, or have difficulties logging in, please contact the BA IT Service Centre on+44 020 8562 4000. How can I correct a mistake with one of the names in my booking? Please note that this form isnot intended to ask staff travel related questions. British Airways Plc, Waterside PO Box 365 Harmondsworth, UNITED KINGDOM UB7 0GB https://www.britishairways.com Phone Contacts Main: +44 20 8738 5050 Customer Service: (312) 843-5794 Toll Free: (800) 247-9297 How to get through to an operator: press 3 for a representative. The majority of our calls are managed by British contact centres. The linesareopenbetween 0700-2000 hrs(UKlocal times) 7 days a week, with the exception of 25 December and 01 January. As an airline industry employeewhere can I find help with my personal admin and/or booking staff travel concessions? Through check-in Through check-in is not available to standby passengers. Excesses may apply. Heathrow. Staff and former staff with active staff travel concessions may be eligible for a concessional cargo rate on certain routes. Screen Reader users press Enter to select a Filter by category. / expiry date / FAQs. You can also get in touch with us on Twitter @British_Airways. Queries regarding Hotline bookings should be emailed to the "Hotline Helpdesk" team, accessed via the 'Travel' section of the BA intranet or on the home page of the former staff intranet site. Questions submitted through this form cannot be answered, as StaffTraveler is not associated with British Airways. Clear All. Published Oct 14, 2021. All other airports: If there is a desk signposted for standby travel, go to that desk. You should then proceed to a bag drop desk. Note: there is no dedicated bag drop desk for staff passengers. You can open the British Airways Visa Signature Card and earn up to 100,000 Avios. You may also receive a text message if you have registered your mobile/cell number. Daily, 7am - 1am: Eastern Standard Time (EST), Monday - Friday, 7am - 3pmSaturday and Sunday, 7am - 3pm: Eastern Standard Time (EST). Loads become available 72hrs before the departure of the flight. The Touchdown Helpdesk closed on 15th May 2017, marking the closure of the BA Touchdown Team. Bookings made directly with British Airways If you need to cancel your booking, please log into Manage My Booking to see the options available to you. Seat requests are not permitted on Staff Travel. 212 British Airways reviews. Travel links for non-BA staff > List for a BA flight > Add APIS and contact details Please have your booking reference ready when you call. Numbers to use from 1 February 2021 UK: +44 (0) 207 949 3081 ( 0800hrs - 1700hrs UK local time, Daily ) USA: 1-800 782 3387 ( 2330hrs- 1600hrs, Monday to Friday ) India: +91 124 4120708 ( 0900hrs-0130hrs, Daily) Rest of World: +44 (0) 207 949 3081 (0800hrs - 1700hrs UK local time, Daily) Important Information British Airways ID check Please note that your staff ID will be checked when you pick up the car. Get contact details including emails and phone numbers Lorem ipsum dolor sit amet consectetur adipisicing elit. If you are abroad, the contact number for British Airways Executive Club Silver is: +44 (0) 207 949 3065. If you booked directly with British Airways, use this form to request: Please allow 48 hours from the time you made your booking before submitting your request. Request duplicate receipts, proof of travel and other insurance documents No credit card required. BA chief executive Sean Doyle said last week that the carrier had been forced to cancel 10 per cent of its flight schedules between March and October the equivalent of 8,000 round trips because. This site is protected by reCAPTCHA and the Google. You'll see the most relevant contact details for you if you are logged in to ba.com. Help and advice about lost and damaged baggage, 24 hours, 7 days a week: Eastern Standard Time (EST), Make a new booking or check prices for flights, holidays, hotels, car hire or upgrades, Enquire about changes to an existing flight booking, Enquire about an existing holiday, hotel or car hire booking, Enquire about refunds for flight bookings. 2 . Get Contact Info for All Departments. The British Airways management team includes Sean Doyle (CEO British Airways), Rebecca Napier (Executive Director Board of Directors), and Sohail Ali (GCC Steering Committee Member) . We'll make sure your comments reach the right person. Email: pass-issue.1.unit@ba.com This information has been found through the company's General Terms & Conditions documentation or. If you've already travelled with us, our Customer Relations team would love to hear directly about your recent experience if you have a complaint, comment or claim. AB2CD3. Booking Hotline through my.baplc.com is restricted to staff & former staff & their widows/widowers with active staff travel concessions. Please use the previous link instead. Earn miles Duty travel check-in Where kiosks don't exist check in at the counter for the class to which you are eligible, which will depend on whether you have JIDxxS1 - meaning business class, or YIDxxS1 - meaning economy. According to the national flag carrier's annual financial statement filed with the Thai Stock Exchange on February 24, the net income for the fourth quarter of 2022 surged to 11. . British Airways (BA) is the flag carrier airline of the United Kingdom. By using ba.com you agree to the use of cookies. This will give you your flight status. Phone number : 020 8562 4000 The free alternative or geographic telephone number to call British Airways (BA) (linked to the premium rate phone number 01614475665) is included on your calls if you ring from an inclusive landline call package and is also available when calling from abroad. Our country's creativity, diversity, style, wit and warmth are the same special qualities that make us who we are. Welcome to our official Facebook page. Check-in times To allow for the added security procedures now in place, please ensure that you have completed check-in formalities by 60 minutes before scheduled departure time . When should I check in? In addition to API, the USA requires all Visa Waiver passengers to have completed the Electronic System for Travel Authorization (ESTA) application, ideally at least 72 hours before departure. What ways can I check in? This website is using a security service to protect itself from online attacks. If this results in you exceeding the baggage allowance, you must pay any applicable excess baggage charges. If you have any problems using the site, please check that your e-ticket has been correctly issued. You should return to the area to check the screens for acceptance. Fly the World (Staff Travel). Please refer to the FAQ on my.baplc.com for further information. 159.65.154.158 No single bag or piece of baggage will be accepted if it weighs more than 23 kg/51 lbs, regardless of the allowance applicable to the flight on which you are traveling. BA staff travel loads are not always accurate and should be taken as an 'approximate' guide to availability. Does my passport need to be valid for a certain length of time after my trip? All airports with self-service check-in kiosks. Your booking reference consists of a combination of 6 letters and numbers e.g. (Bsafe passwords) Tel: 020 8562 4000, BA ID Pass Issue Unit 01, 02 and 03 numbers are included in allowances else geographic rate. Please contact Staff Travel for further details If you were dismissed from TfL, you are not eligible for travel facilities If you were granted an immediate enhanced ill-health pension, you. Flying on a stand-by ticket can be challenging. Please note that with immediate effect, our listing website will collect the following data items for all travel to or from the USA before the listing is created: Gender, First name (as on passport), Last name (as on passport), Date of birth. As a British Airways customer, Manage My Booking is a self-service online initiative designed to assist you by: Giving you reassurance about your booking by being able to view booking details 24 hours a day at any time up to when you travel for each flight. Continue reading. While the business class service . Email: ba.1.museum@ba.com Staff from other airlines should list for the British Airways flights they hope to travel on using this site: https://idtravel.ba.com. 080 numbers are free from landlines and mobiles., calls to 03 numbers cost no more than a national rate call to an 01 or 02 number and must count towards any inclusive minutes in the same way as 01 and 02 call. 11. Please visit our Help centre for more support if you have a question about your booking or flight. It is not possible to pre-book special meals for rebate passengers. This information is sent to the USA authority 72 hours before departure, or at the time of listing if that is within 72 hours. While 800-247-9297 is British Airways's best toll-free number, there are 6 total ways to get in touch with them. You must check the screen in the office for further information. Tell us about something using our online forms. Saying "thank you" to British Airways staff members, Vouchers for Future Travel - how to use / where is my voucher? Please note that this form is not intended to submit staff travel related questions as these cannot be answered. Freeber.co.uk share with its visitors non premium rate numbers for calling companies and their customer services for more than 5 years ! How can I stop them expiring? Screen Reader users press Enter to select a Filter by product. Your booking reference consists of a combination of 6 letters and numbers e.g. From this date support for former staff with staff travel concessions will be provided by the BA People Services and Staff Travel teams. Website: www.ba.com/heritage If the flight is open, the check-in agent may ask if you want an aisle or a window seat, but this depends on availability. AND You are the party leader (when travelling in a group Once there, information about acceptance onto your flight will be displayed on the Staff Travel Screens. If you need further details about refunds, please click here. YIDxxS1 will mean you are eligible to the economy class allowance. : To change a booking/action a refund please fax us where a colleague will be happy to help. The kiosk will print a boarding pass, which will show your booking reference: this is key information, especially if you are not allocated a seat number by the kiosk. Serving and retired employees of British Airways: Please refer to the BA intranet -my.baplc.com - for all Staff Travel and Employee Self Service functions. Also, some countries require Advance Passenger Information (API), and BA requires that this must be provided before check-in, using the Manage My Booking section of ba.com. Boarding Once you are waiting for your flight at LHR, you can enter your PNR code at www.britishairways.com/onload on your phone. Passengers without bags should proceed to security. Try Social Media "DM via Twitter." They've got a few ways you can contact them depending on your preference: If you've already raised something with them (i.e. One laptop bag OR one briefcase OR one handbag. Now, we're looking to build on this spirit and passion to make tomorrow . Queries regarding Hotline bookings should be emailed to the "Hotline Helpdesk" team, accessed via the 'Travel' section of the BA intranet or on the home page of the former staff intranet site. Monday - Friday: 09:00-13:00 Eastern Standard Time (EST). This information has been found through the company's General Terms & Conditions documentation or shared by our visitors : Fax: +1-212-251-6753 (for sending copies of documents or receipts): Contact the British Airways North America Refunds Department if your ticket was issued in the United States, Canada or Bermuda and you are not able to process your refund online. Answer. There isalso anemail addressFormer.Staff@ba.comforcomplex questions that cannot be resolved by calling the staff travel call centre and for general administration matters such as staff travel eligibility. Tel: 0208 570 2531 Email: Winnie.Thompson@ba.com. If you don't have a BSAFE password, or have difficulties logging in, please contact the BA IT Service Centre on+44 020 8562 4000. If there is a need on the day to upgrade on departure to a cabin higher than your cabin of eligibility, those who do not comply with the dress code applicable to the available cabin will not be considered for an upgrade. If you have an item which exceeds that weight, you must re-pack into separate bags. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. With this card, you can earn 75,000 Avios after you spend $5,000 on purchases within the first three months of account opening. Use this form to log in to your account or to create an account for the British Airways executive club. Please present yourself at a self-service check-in kiosk at least 60 minutes before your scheduled flight departure. (business & personal). Click on thefollowing link to go to the ESS websitehttp://my.baplc.com. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. To make a new complaint or claim or follow up on an existing case, see our complaints and claims page. Please choose a country/region from the drop down menu below to find the contact details of our worldwide offices. How do I review and update my personal information? Making staff travel easy and stress-free, like it should be! The carrier has announced that it will begin recruiting cabin crew members to start working from Spring 2022 onwards. Greater London UB7 0EB |. How we can help with delayed or cancelled flights, Get advice, links and contact details for lost and damaged bags. If you are sure your e-ticket is correct, and are still having problems, please advise your staff travel office. For the most relevant contact details, log in to your Executive Club account. 1-800-AIRWAYS Telephone: 1-800-247-9297 Daily, 7am - 1am: Eastern Standard Time (EST) Enquire about an existing holiday, hotel or car hire booking Telephone: 1-877-4282228 Monday - Friday, 7am - 3pm Saturday and Sunday, 7am - 3pm: Eastern Standard Time (EST) Enquire about group travel bookings a duplicate receipt (e-tickets and other fees), To find out how we handle your data and all the ways we use it to provide you with a better service see our, If youd like us to stop sending you news and offers please, To find out what information we hold about you please write to our Data Protection Officer. Use this form to log in to your account or to create an account for the British Airways executive club, Have you already booked? If the kiosk prints a boarding card without a seat number, the kiosk will tell you what to do next. Is there a step-by-step guide I can follow? Search over 700 Address: www.rsaba.com, Solo Club Heathrow. How do I claim missing Avios or Tier Points on flights or other purchases? Report a missing or damaged bag or contents. Were keen to get to the bottom of your issues whatever they might be. Please include your flight details or booking reference if you have an existing booking. Your booking reference consists of a combination of 6 letters and numbers e.g. The link to the web-site, which does show who is included in the Visa Waiver program, is: Download the StaffTraveler app to get accurate, reliable seat availability for British Airways flights. IT Department. In any cabin, for comfort on long-haul overnight flights, employees may change into a plain-colored track (running) suit after take off. We have gathered invaluable insider information and tips to help you to get on board. Eliminating the need for you to check your booking details and request booking services . Your IP: I have traveled on 200+ international flights and I got to say the British Airways is by far the worst airline I've ever traveled. Claim baggage-related expenses or compensation. Please contact your preferred travel agent for bookings of 10 or more people travelling together. The next best way to talk to their customer support team , according to other British Airways customers, is by calling their 877-216-4057 phone number for their Book a Flight Now . If you are a small or medium-sized business and would like to earn your company points when your employees travel. If traveling with hand baggage only, proceed to the ESS Flight Management Desk to have your boarding card issued and documents checked. Join Hotline Today Get year round access to discounted shopping, offers and scheduled flights with BA Clubs. Enquire about changes to an existing flight booking, Check if you're able to change your booking, Enquire about an existing holiday, hotel or car hire booking, Help with special meals and name corrections, Get help with seating and baggage enquiries, Check your flight status (arrivals and departures), Enquire about refunds for flight bookings, Enquire about refunds for holiday, hotel or car hire bookings, Other enquiries including Advanced Passenger Information (API), If you have a complaint or a claim (e.g baggage/disruption), please complete the online form on our. Please note this number is only available when calling within the UK. AB2CD3. Address: British Airways Plc ID Unit, Hanger 6 Gate 3, South Perimeter Road, Gatwick, RH6 0PQ, BA SpeedwingCentre The free alternative or geographic telephone number to call British Airways (BA) (linked to the premium rate phone number 01614475665) is included on your calls if you ring from an inclusive landline call package and is also available when calling from abroad. Flybe once provided more than half of UK domestic flights outside London. Q13: As a former employee not eligible for staff travel concessions, can I book Hotline tickets ? million verified professionals across 35 million companies. On 27-11-2018, the number worked ok but it didn't belong to the proper service.. On 06-04-2018, the number worked ok but it didn't belong to the proper service.. Refund requests may be subject to a servicing fee. Their contact details are at the end of our. If youd like to speak to us about a refund enquiry, to make changes to an existing booking or to discuss your Executive Club account, rather than call Customer Relations please contact Executive Club. {{ userNotificationState.getAlertCount('bell') }}. If you do not want to be listed for the next flight go to the ESS Flight Management Desk to advise. Please let us know by voting if the number works properly so that we can take a look if it doesn't and fix it ! Passengers without a listing will be refused travel. How do I check the entry requirements for my destination? Flybe (pronounced / f l a b i /), styled as flybe, was a British airline based in Exeter, England.Until its sale to Connect Airways in 2019, it was the largest independent regional airline in Europe. Bookings made through a travel agent Please contact your travel agent directly to discuss your booking. Your booking reference consists of a combination of 6 letters and numbers e.g. If there is no signposted standby desk, go to the World Traveler or Euro Traveler desk. This point is immediately before Security. You do not need to enter travel details or address in the USA, and if approved, the authorization is valid for two years, so it is worth applying well in advance if you think you have any intention of travelling to the USA in the coming two years. Tel: 0208 570 2531 Email: Winnie.Thompson@ba.com For general enquiries, ticketing, bookings, etc, that cannot be managed online, please telephone, 0344 493 0764 (local rate). Enter employee name to find & verify emails, phones, social links, etc. If your attire is inappropriate for the cabin of eligibility, you will be seated in a lower cabin, or may be refused travel. You can amend your reservation in the same way as a normal booking by using the BA online reservation system or call BA Customer Service 0344 493 0787. You'll need your staff number/user ID and a BSAFE password to log into this system. British Airways Employee Reviews about "staff travel" Updated Nov 29, 2021. Only use this form to add British Airways tips & notes to the StaffTraveler Airline Notes database. Please note that staff passengers must comply with requests from BA check-in staff, cabin crew, and flight crew, and must change seats if asked. Tel: 020 8562 5777 If you are not accepted for travel you will be automatically listed for the next flight to your destination if it is on the same day. Updated 22/09/2020 10.07 AM (BST). AND You have checked in and have a standby boarding pass, AND You have had passport & visa checked where necessary, AND It is 60 minutes before the scheduled departure time of your flight. We're sorry your travel experience with us didn't meet your expectations. The headline good news is that the final number of redundancies has been reduced from a potential 12,000 to 10,000 through negotiations with the unions. Children under 16 years cannot travel on a rebate ticket unless accompanied by an adult travelling on the same type of rebate ticket. Physical Address: 60 Liberation Road, Horizon Plaza,Woolworth Building, Airport Residential, Accra, Ghana. Customer Service Resources Customer Relations postal address Full-time, Part-time . Answer Id 1957 Changes to Terminal 3 check-in effective 17th September 2015 Check in at a kiosk in Zone D. If you are allocated a seat follow the kiosk instructions to have your bag tag(s) issued. Contact the airport you were in or flying to when you lost your property. All Inclusive Rates The rate quoted at point of booking is fully inclusive of all mandatory charges. Please remember that for international travel, each passenger must have a valid passport, and must have relevant visas for the destination, and for scheduled points en route, in case off-loading becomes necessary. From day one, you can purchase discounted commercial tickets, known as 'Hotline' tickets, for your own use or for friends and family. Learn more about the types of assistance we offer - including wheelchairs, If you have made a booking, you can request assistance in Manage My Booking, Travelling while pregnant or with medical conditions, including advice for food allergy sufferers. Daily, 7am - 11pm: Eastern Standard Time (EST). Emails found on company website info@ba.com 50% Support 10 10 Emails found on 3rd party websites tim.price@britishairways.com 99% 0 0 Email Form, Make a new booking or check prices for flights, holidays, hotels, car hire or upgrades, If you are ready to make a booking, youll find our cheapest prices are available. It is headquartered in London, England, near its main hub at Heathrow Airport.. Please ensure that your attire is appropriate for the cabin of eligibility. Please visit our Help centre for more support if you have a question about your booking or flight. The airport pair on your coupon must match the flight on which you wish to travel. If you need advice on travelling with a disability, making a new booking or getting a refund, you can speak to our Accessibility Team. Passengers who are not accepted for their flight and who wish to standby for a later flight on the same day will be automatically transferred to the next flight. Therefore you and/or your eligible nominees who for any reason require a special diet, must provide your own food, in sufficient quantities to last for the duration of the flight. You can also get in touch in the following ways: WhatsApp: +44 7756 165803 Tweet: @BBC_HaveYourSay Upload your pictures/video here Or fill out the form below Please read our terms & conditions and. You are just a number to management, nothing individual. If on the day of travel seats are not available in your cabin of eligibility, you will automatically be considered for an upgrade to the next higher cabin depending on commercial and operational needs, and subject to complying with the applicable dress code for that higher cabin. Contacting British Airways - by phone or otherwise. Find further help and advice about lost and damaged baggage, BSL Video Relay Service with SignLive Monday Saturday: 0900-1700 It will include unlimited mileage, tax and all insurances needed to drive the vehicle. Additional information about Heathrow Terminal 5 You must be through the ticket presentation point by 35 minutes before scheduled flight departure time. Staff Travel BA Touchdown Staff eligibility criteria If you are eligible for staff travel concessions you can view the Former Staff Travel guide in the Frequently Asked Questions section of the Employee Self Service ( ESS) website by typing 'Former Staff Travel guide' in the search box. Please choose a country/region from the drop down menu below to find the contact details of our worldwide offices. Please contact the interline/staff travelteam within your own airline if you have any problems listing with your ticket. Download the SignLive app or visit, You can also contact our Accessibility Team by email by following the link below. By continuing to use ba.com you will be agreeing to the website Terms and Conditions and the Use Of Cookies while using the website and our services. On Business is our loyalty programme for small to medium sized businesses. Sign up for a free account. Telephone: 0344 493 0787 option 2 (calls charged at local rate) Daily: 08:00-20:00 Enquire about changes to an existing flight booking Telephone: Check if you're able to change your booking online. Alternatively, passengers will be able to re-list themselves at one of the Employee Self Service (ESS) kiosks available by the Customer Service Desk adjacent to the terminal entrance door. 0344 493 0787 option 1 (calls charged at local rate) Daily: 06:00-20:00 The majority of our calls are managed by British contact centres. Sean first joined British Airways in 1998, where he began his career as a financial analyst. There will be no staff travel office in Terminal 3. Have you already booked? If the kiosk prints a boarding card with a seat number, this means you have been accepted for the flight; please go immediately to the departures lounge and the gate. The kiosk will tell you what to do next, so please read the screen carefully. (BA Heritage Centre / Museum, at Waterside) Write to us.