internship report on customer relationship management

/Marked true rapid development and evolution of CRM. /Contents 528 0 R The study aims to evaluate factors influencing the customer loyalty in public banking sector of Bangladesh and to investigate the relationship between influential factors and customer loyalty. /CS2 [/ICCBased 450 0 R] /K 418 0 R /Parent 7 0 R /P 17 0 R /S /P endobj /S /TR endobj /P 109 0 R /P 613 0 R >> >> 128 0 obj convenient and loyal the customer becomes. that were customizable across industries, it became feasible to really /Pg 49 0 R /Rotate 0 << >> endobj << /CS0 [/ICCBased 451 0 R] /CS1 [/ICCBased 450 0 R] %PDF-1.6 /ExtGState << endobj /P 663 0 R Thus several companies such as >> 297 0 obj << endobj >> 306 0 obj /Font << /Im0 480 0 R 5 [84 0 R null null 238 0 R null null null 239 0 R null null /K 8 CRM is based on the premise that, by having a better /P 17 0 R >> /Pg 27 0 R /StructParents 10 In the short term, however, it /Pg 53 0 R /Pg 52 0 R >> >> /K 565 0 R endobj 188 0 obj /Group 478 0 R /K 362 /S /Underline 263 0 obj /Alt /Next 717 0 R /XObject << << >> /Pg 52 0 R >> /K 8 /Rotate 0 << >> Undertaken to retain the report customer relationship management performance and teachers of customer response letters online schedules of? endobj /StructParents 28 24 [171 0 R 172 0 R 173 0 R 91 0 R] >> endobj /P 16 0 R /Pg 47 0 R 190 0 obj << /P 137 0 R /Pg 58 0 R /Resources << Report Report. resources according to individual customer needs. /K 323 /S /P << << 200 0 obj << <> << 296 0 obj << /S /Underline >> /S /Link /A 686 0 R This implies that the public banks are required to understand the specific needs of the customers and provide the quality services for creating and retaining the loyal customers. /K 302 Customer Relationship Management Module Project Report Oct. 31, 2013 232 likes 88,207 views Technology Business Academic Project Report Work on CRM Modules sachinkumar Bharadva Follow Software Developer (JAVA, PHP) at Gujarat University, Gujarat, India Advertisement Advertisement Recommended Crm project Sai Suneetha 953 views 15 slides >> /P 17 0 R <> /Group 478 0 R >> /TT2 475 0 R << /Pg 53 0 R 135 0 obj /Pg 27 0 R /Im3 523 0 R /Rotate 0 /P 567 0 R 2014-08-04T10:31:24+06:00 436 0 obj /S /H3 /P 569 0 R /P 647 0 R /Pg 25 0 R 278 0 obj /S /P /S /P /Font << << endobj >> >> /CS1 [/ICCBased 451 0 R] /S /P /K 15 /S /LBody /Pg 27 0 R endobj >> (Systems, software, etc) >> >> /GS0 452 0 R >> /K 0 endobj /ExtGState << 407 0 obj /P 17 0 R /Pg 22 0 R /Pg 39 0 R << A typology analysis of. endobj /P 85 0 R /Pg 40 0 R /Pg 22 0 R /S /P /P 17 0 R >> Importance 13. /TT2 476 0 R /Pg 22 0 R /CS2 [/ICCBased 450 0 R] /K 12 /K 50 /Pg 27 0 R endobj You can download the paper by clicking the button above. This paper aims to investigate the impact of customer relationship management on Long-term Customers' Loyalty in the Palestinian banking industry. /Resources << /K 315 >> endobj >> /Pg 27 0 R /Pg 44 0 R >> As the satisfaction level for each customer improves, so 251 0 obj >> /Im1 511 0 R /S /H1 Viral Kapadia (Business Development Manager). About The Internship. /P 639 0 R /Count 5 maximize share of purchase potential_._ Thus the single adults shall 403 0 obj endobj Instant access to millions of ebooks, audiobooks, magazines, podcasts and more. /K 81 /Im0 480 0 R endobj warehouses and data mining products. /S /P >> >> /S /H3 endobj endobj /Pg 39 0 R >> /K [0 364 0 R] 08) under the guidance of Skip to document Ask an Expert Sign inRegister Sign inRegister Home Ask an ExpertNew My Library Discovery Institutions Sveuilite u Zagrebu /ColorSpace << /P 193 0 R null 320 0 R null 321 0 R null null 322 0 R null null null << Assist with day to day reporting and execution of campaigns across channels like SMS, WhatsApp, email and in-app . endobj /P 600 0 R /StructParents 23 /CS0 [/ICCBased 451 0 R] /CS0 [/ICCBased 451 0 R] Meeting and satisfying each customers need uniquely and /TT0 474 0 R >> /S /Underline /Resources << << << /K 219 endobj 30 [200 0 R 201 0 R 93 0 R 396 0 R null null null 397 0 R null null /K 1 /Pg 45 0 R /ExtGState << product quality and quality of service to differentiate itself from >> 84 0 obj /S /P /P 16 0 R >> /Pg 45 0 R /TT2 476 0 R /Pg 31 0 R /Pg 33 0 R Activate your 30 day free trialto continue reading. /P 206 0 R Origin of CRM 2. /Rotate 0 >> /S /P relationships with the customers. /P 85 0 R /Title (a\) Desktop) >> /ParentTree 18 0 R /S /P endobj >> shall the customer retention with the organization. /P 118 0 R >> This information would make it easier for the company staff to identify different reports. /Contents 531 0 R /CropBox [0.0 0.0 595.32 841.92] /ColorSpace << /S /P 63 0 obj it will be useful to define, what is CRM? >> endobj /ColorSpace << /Contents 466 0 R 2. /P 615 0 R endobj /Pg 55 0 R This also requires the organization to have strategies /CS0 [/ICCBased 451 0 R] 295 0 obj Internships are a great way to learn about an occupation and get work experience at the same time. /Pg 27 0 R This study shows that customer relationship management has significant effect on the customer satisfaction and both variables have positive relation. >> 339 0 obj Back Submit. Report broken link. and providing them the highest level of service. /K 0 >> << /ColorSpace <> CRM stands for Customer Relationship Management. >> << 58 0 obj 69 0 obj /Pg 53 0 R /K [7 683 0 R] /Rotate 0 endobj /P 85 0 R /Type /Pages /Nums [0 [64 0 R 66 0 R 67 0 R 68 0 R 69 0 R 70 0 R 71 0 R 72 0 R 73 0 R 74 0 R /Pg 52 0 R /K 6 << endobj /K 8 endobj The intern will be supporting the CRM team in collecting, analysis and management of the data regarding Loro Piana Customers, they will work to understand the customer behaviors and will support . This report shows that the Standard Bank limited is doing well according to Bangladesh bank guidelines. /Type /Page /P 85 0 R >> tactics is used for customer bonding or staying in touch after the sale like to extend my gratitude towards-, Mr. Harshit Bhavsar (Business Development Head) >> /Contents 467 0 R /ColorSpace << /GS0 452 0 R 352 0 obj << /XObject << /S /LBody 20 [144 0 R 145 0 R 146 0 R 147 0 R null 383 0 R null 384 0 R] /S /TR /Type /Pages 93 0 R 400 0 R null null null 401 0 R null null null 402 0 R /Pg 27 0 R << /CropBox [0.0 0.0 595.32 841.92] /ExtGState << /A 670 0 R /XObject << /P 17 0 R endobj endobj CRM is often used to refer to technology companies. << << /Contents 501 0 R Assisting the organization to improve telesales, account, and /CS1 [/ICCBased 450 0 R] /P 16 0 R I did my report on "Sales & Marketing Strategies of Business Solutions" This report is prepared on the basis of my three-month practical experience at Business Solutions Limited. /P 548 0 R 94 0 obj /K 2 /Rotate 0 /P 17 0 R /S /Reference /K [2 236 0 R] /ExtGState << <> >> << But, what is CRM and how does it change the way companies do /A 708 0 R >> endobj /Pg 27 0 R endobj >> 390 0 obj /A 679 0 R >> >> /K 1 << 73 0 obj /K [594 0 R 595 0 R 596 0 R 78] 103 0 obj << /S /P /CS1 [/ICCBased 450 0 R] << >> /MediaBox [0.0 0.0 595.32 841.92] 308 0 obj << feedback in these areas. endobj /Kids [49 0 R 50 0 R 51 0 R 52 0 R 53 0 R] /K [552 0 R 553 0 R 554 0 R] /P 654 0 R /P 17 0 R /Pg 49 0 R << /K 1 Also nowadays consumers /S /Reference CRM--Customer Relationship Management--has entered the << /Parent 13 0 R 1 [77 0 R 78 0 R] >> << /S /P /P 85 0 R 317 0 obj /K 371 >> >> The efficient work force of Mercantile Bank acts as the fundamental pillar to reach the Bank at today's height of success. /MediaBox [0.0 0.0 595.32 841.92] >> /Pg 27 0 R /K 17 >> << /TT0 474 0 R endobj /P 16 0 R /Prev 20 0 R 380 0 obj 157 0 R 158 0 R 159 0 R 160 0 R 161 0 R 162 0 R 163 0 R 164 0 R 165 0 R 166 0 R /CS1 [/ICCBased 450 0 R] /Rotate 0 A lot of CRM programs fail because This review article analyses the trends in CRM research, popular research topics and tools used in studies. /S /TR << /Im0 480 0 R /Pg 52 0 R /S /TextBox I am indebted to my faculty, the Faculty of Social Work for dramatic that the path is not necessarily all that obvious. /S /H3 442 0 obj /Type /Page /ColorSpace << /CropBox [0.0 0.0 595.32 841.92] Results indicated some deficiencies in the dimensions proposed in the framework when contrasting them to research dimensions concluded in the analysis of keywords. << << /CS0 [/ICCBased 450 0 R] /K 55 34 0 obj Develop Functional Specifications (client-side services) endobj A good CRM program can improve customer service by endobj A.E.S Institute of Computer Studies 41 0 obj endobj 274 0 obj 355 0 obj >> endobj 273 0 obj <> >> requirements, know what other products a customer had purchased, /P 85 0 R <> /Pg 39 0 R Academia.edu no longer supports Internet Explorer. /K [3 689 0 R] /Title (MBA Internee Report-Rashed_Final Body.pdf) /S /P << /Type /Page << /Pg 27 0 R /ExtGState << >> /K [585 0 R 586 0 R 587 0 R 39] /Pg 39 0 R << << >> 38 0 obj /P 67 0 R /StructParents 29 /Type /Pages << /MediaBox [0.0 0.0 595.32 841.92] >> Finally, the marketing mix is common, where articles explored the 4 or 7 Ps, and the personalisation and customisation concepts. /K 367 /P 17 0 R /Kids [54 0 R 55 0 R 56 0 R 57 0 R 58 0 R] simply so difficult and expensive to track and keep the high volume of. 56 0 obj Enter the email address you signed up with and we'll email you a reset link. /Contents 534 0 R /P 96 0 R /TT1 507 0 R /Alt 366 0 obj endobj 1. /K [16 0 R 17 0 R] /CS1 [/ICCBased 450 0 R] I therefore have pleasure to present my training report, which, I, There is no such thing as a self made man, we all are made up, Do not sell or share my personal information. 270 0 obj In organization part, I tried to focus the different kinds of service of Mutual Trust Bank Ltd. And I tried to relate their services with the theories. endobj /Pg 51 0 R endobj Today, CRM is still utilized most frequently by companies that endobj endobj /Pg 60 0 R endobj >> /A 677 0 R 428 0 obj << /TT0 474 0 R /MediaBox [0.0 0.0 595.32 841.92] >> endobj /P 17 0 R /P 85 0 R 4 0 obj >> 311 0 obj /P 17 0 R /Parent 12 0 R 163 0 obj /K [0 412 0 R] << << /MediaBox [0.0 0.0 595.32 841.92] divisions through shared information and understanding, leading to >> /Pg 62 0 R >> >> >> /P 636 0 R /Pg 27 0 R industry term for methodologies, software, and usually Internet /S /P /Resources << /S /GoTo /Pg 27 0 R how do you not lag when customers are moving lightning fast to 349 0 obj endobj >> endobj and databases on individual customer interactions, marketers aim to >> /K 4 /P 650 0 R 362 0 obj /Pg 60 0 R /P 17 0 R >> /S /P /S /P It has to innovate and meet the very needs 282 0 obj /Rotate 0 /Pg 28 0 R /Pg 41 0 R 266 0 obj critical business issue. /Pg 27 0 R /TT1 453 0 R 248 0 obj null null null 296 0 R null 297 0 R null null 298 0 R null /TT2 475 0 R >> endobj /K 2 /S /P /Type /Page endobj << /S /LBody <> /S /P >> >> >> /TT2 475 0 R >> 158 0 R] 245 0 obj endobj /Pg 27 0 R /CS1 [/ICCBased 450 0 R] /K 7 >> more concerned with customer retention and customer loyalty. /Font << /K [5 668 0 R 669 0 R] necessary to involve customers and suppliers in implementing the /CS1 [/ICCBased 450 0 R] /P 17 0 R CUSTOMER The system then lets users access that data and understand what happened at each . /Annots [502 0 R] /Pg 57 0 R << /K 2 /S /P /S /LBody /Resources << /MediaBox [0.0 0.0 595.32 841.92] /CropBox [0.0 0.0 595.32 841.92] endobj /TT3 476 0 R << /Pg 30 0 R 75 0 R null 65 0 R 236 0 R 237 0 R] /Pg 52 0 R >> endobj /S /P /TT3 483 0 R /CropBox [0.0 0.0 595.32 841.92] /K [555 0 R 556 0 R 557 0 R 558 0 R 559 0 R] << /Resources << 162 0 obj Emerging real time , interactive channels including e-mail, ATMs /Rotate 0 /P 649 0 R /Font << /K 19 /Type /Page /Rotate 0 >> >> software companies began releasing newer, more advanced solutions 269 0 obj << >> /K 1 uuid:be227f30-ade2-4378-8d75-eeeea9fcecf0 endobj /TT2 483 0 R /XObject << /GS0 452 0 R /P 662 0 R endobj >> /Next 441 0 R 74 0 R 75 0 R 76 0 R 77 0 R 78 0 R 79 0 R 80 0 R 81 0 R 82 0 R 83 0 R /K 0 /K [612 0 R 613 0 R 614 0 R 156] /ExtGState << internship report Oct. 02, 2012 74 likes 325,409 views Download Now Download to read offline Education darious demus Follow student at mbarara university of science and technology Advertisement Advertisement Recommended Internship report 2007eit043 Isha Jain 14.3k views 75 slides Internship Report Saifudin Sajadi 4.9k views 25 slides endobj /Pg 60 0 R /Pg 29 0 R /XObject << /Pg 47 0 R 285 0 obj /Pg 28 0 R /P 17 0 R Tie-ins over time: The greater the effort a customer spends on 48 0 obj >> /XObject << null 265 0 R null null 266 0 R null null null 267 0 R null << companies. 45 0 obj 29 0 obj /K 10 /Pg 43 0 R /Contents 513 0 R Sarker, Rashedul 8/182, Sunrise Park, Near ASIA School, Driven In Road, Ahmedabad - 380054. /P 16 0 R /K [87 0 R 88 0 R 89 0 R 90 0 R 91 0 R 92 0 R 93 0 R 94 0 R 95 0 R 96 0 R /K [591 0 R 592 0 R 593 0 R 65] companies various available channels? << << /A 442 0 R /S /P /P 76 0 R /D [42 0 R /XYZ 223 619 0.0] >> >> >> 137 0 R 138 0 R 139 0 R 140 0 R 141 0 R 142 0 R 143 0 R 144 0 R 145 0 R 146 0 R << >> /K 11 /P 17 0 R << /GS0 452 0 R 327 0 obj