Great gym that everyone feels comfortable and Staff are an asset to the place. Head office: headoffice@trugym.co.uk Customer Services (direct debit): c.service@harlandsgroup.co.uk Parmjit Singh: trugym.parm@gmail.com / parm@trugym.co.uk Mobile number: 07979189309 Postal Address: Orchard Rising, Watling st, Rochester, England ME2 3UQ Facebook Community: https://www.facebook.com/trugymfail Parmjit (Parm) Singh Share this: How many stars would you give TruGym? Great for all ages, shapes and sizes! good equipment and friendly staff, Showers out of action for nearly two weeks was a little disappointing, but I understand that maintenance is important The gym itself is great and run by very friendly staff.. keep up the good work, This is a good gym, with friendly helpful staff. This week i have attended a tone class and a body pump, both were identicle. AVOID LIKE THE PLAGUE. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 3 of 14 TruGym Reviews 268 Poor 2.2 VERIFIED COMPANY trugym.co.uk Visit this website Write a review 2.2 total 29% 17% 12% 2-star 8% 1-star 34% Filter Sort: Most relevant MD Mr Darren Noble 28 reviews GB 3 Jun 2021 Hello guys so I've just been to nosy Staff were non empathetic and unhelpful following the incident. Avoid. A nice gym and I enjoy my early morning workouts. Other centers couldnt help and ahead Office have ignored my emails and email forwarded from managers at other centres. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Not only was this man always on his phone during his shift but he would then stay behind with his mates chatting to them whilst they trained to the full midnight close. Makes you feel reallllllyyyy bad, and it may be because you were late getting home from work etc. The gym had closed down suddenly in November 2021 and hasn't provided a refund. But the other equipment makes up for it. Overall it is an great experience for me and many other working women who can still work out regardless of their busy schedules. I paid for a year membership and for 3 weeks I was told they were unable to locate my payment even though I had shown a email confirmation and online banking of the payment. Even spend time trying to find a locker that works!PRO's / The gyms open times are good. Weights are all over the place. trugym customer service. Huddersfield gym- horrible service, old gym equipment. Most of the equipment is very old and remains unfixed for long periods of time. Suggested companies are based on peoples browsing tendencies. When the pool isn't packed out with kids' lessons or totally closed off for Aqua Swim, it is a free-for-all in the pool - There is no lane discipline whatsoever, young teenage boys messing around throwing each other into the pool and balancing on each other whilst bashing into people who just want to swim. Here are 8 tips for writing great reviews. Be proactive by paying attention to the customer's needs and offering help or recommendations . Still waiting on a response to my request for a refund. Absolutely shocking customer service. Absolute disgrace of a place rude obese staff. The gym has alwaysbeen very untidy, with buckets everywhere to catch leaks from the ceiling, and the pool has alwaysfelt like a iceplunge bath, we actually couldn'tuse the pool from October last year until this month as it was so cold and all the staff ever said was "the boilers broke" yet the jacuzzi was warm, when i asked them to explain how this was possible, i just got looked at like i was from a different planet. One good search would have warned me but I was dazzled by the google and facebook reviews. Staff come across rude and unapproachable. Joined new TruGym in Gateshead at the beginning of the year as the gym opened covid lockdown forced the gyms to close. Many thanks, I've been going to the gym in Luton for few months , staff is rude and not helpful at all, even thou it's a women only gym they will allow men to walk in with a minute notice after complaining i've been ignored and treated rudely.Cancelled my membership and direct debit has been still taking off my account every month.Customer service hard to contact still fighting for refund and stopping the direct debit .Terrible experience, Have been going to this gym before it was called fitness first and this so called company took it over . Word of the wise don't join trugym chatham they keep giving opening dates and failing to meet them theyve taken money of mine for a gym that isn't open and not paid it back which is theft in my book and not replied to any of my emails or messages on Facebook. Firstly, thank you for reporting this to us. I didnt really enjoy coming in the beginning, nevertheless, since starting my PT sessions with Yasmine, I have really enjoyed coming. Our 2022 Transparency . Here are 8 tips for writing great reviews. Stockton On Tees - AVOID!! We use dedicated people and clever technology to safeguard our platform. Here are 8 tips for writing great reviews. We use dedicated people and clever technology to safeguard our platform. I asked for complaints procedure for head office and that was also denied. Jamie (Manager) advises staff to continue informing customers that your vehicles are safe while using premises, due to the gym car park being protected with CCTV cameras. 3 weeks later and no contact from the Manager at Trugym (despite me ringing 5 TIMES and leaving messages to return my calls) I went back to the gym, only to be informed, by the manager, that he knew nothing about it, had never received my bank statements so assumed they were lost, and claimed he had not received any emails! ?TruGym this is unlawful and action is being taken. Staff ensure that this is respected and will always ensure that they take in to consideration members wishes. HiPlease accept our sincere apologies for the negative experience you've had with truGym. Here are 8 tips for writing great reviews. (Hairdryers available, body wash in the showers, 1 lockers that you get back, a private changing room and a disabled changing room) The gym has plenty of equipment and staff are always available, friendly and helpful. I wouldn't mind if the personal trainers approached me to tell me what they offer as it's something I would consider paying for. But no way to resolve it. Pay for a trustworthy gym that obeys the law so you get the proper financial protections. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk Fitness & Weight Lifting Fitness Center TruGym TruGym Reviews 272 Poor 2.0 VERIFIED COMPANY trugym.co.uk Visit this website Write a review 12% 8% 1-star 34% Filter Sort: Most relevant Waleed 1 review GB 19 hours ago Huddersfield gym- horrible service The lady on the reception named Nina mostly seen in the day time is extremely unwelcoming and rude with most of the members especially with the ones who cover, the management either needs to train her properly or find a more welcoming staff or gym will keep losing members. Still heard nothing from Trugym or Harlands about my missing money (despite me being on benefits and REALLY needing that money) and today, as the icing on the cake I have received a 100 'penalty charge' for parking in their car park for 10 minutes while I tried to sort this out..utterly outrageous!! Verification can help ensure real people write reviews about real companies. The equipment is good and I find that any issues raised were dealt with quickly and professionaly. Gym is always clean and range of machines is good. I have recommended friends to join as staff always let us know when there are offers on joining etc which is great! Great gym, Centre of Bromley and easy for me to get to.There is free parking right out side after 6:30 which is perfect for me as i go after work. Weekends could do with music on a bit louder.Only real downside is weekday afternoons when classes are on, the music they have on for them is far too loud, u cant hear ya own music coz of this, which is pretty annoying or wud of been 5*. We also ensure all reviews are published without moderation. I know several members have request a standing calf raising machine. They dont tell you that though so youre surprised with a hefty bill and then told you have to pay it. I use both the free weights, machines and also classes. Needs upgrading but brilliant staffThe gym equipment needs upgrading and steam sauna not in use for long time therefore it needs attention.Ewelina member of staff brilliant friendly helpful ,knowledgeable.She made me feel very comfortable.She should definitely be promoted as she got the right attitude for the job. We use dedicated people and clever technology to safeguard our platform. Why take peoples money when you know youre going to close the branch, and that the staff knew nothing? Good equipment. | Read 41-60 Reviews out of 265 The list of kit faults is long much of which needs either a battery ,spanner or Allen key However management dont seem too concerned about walking around and sorting it outWeb sight is not up to date and the terms and conditions are un obtainable, gym location list is wrong Ipswich is not even listed and thats a just a 30 second input job, Trugym Gateshead Plenty of equipment and never have to wait to get on a machine. I never received any email.In March 2019 i decided to cancel my DD , I had an email from Harlands demanding for payment + additional Charges (25.00) for writing to me.I have spoken to the Branch , They told me that an email was sent out in Aug 2018 asking me to cancel from the TruGym web site which I never received , might have gone to Junk Mail .Then I have requested to cancel in March 2019 , now they demanding Payment of 79.98 and threatening to take me to court or Black list my Credit score .I have only used 1 or 2 months out 10 months payment .I have explained to them I have moved area and impossible to use the GymNo one seems to take notice, All they want is payment and i was told that I signed 12 months contract and they demanding 12 months payments I wish I have done bit of research about this Flesh eating Wolfs who cares about nothing but money People like this don't care other than how much money they make .There is no social care or humanity with this organisation .Please stay away from these Trugym at all cost .I have requested kindly to speak to the management explaining my situation that i have moved area and I can't continue with my membership and also i have paid 10 months membership without using their service but as of yet to date i have not heard nothing other than demanding for payments. 2023 Trustpilot A/S. Was told by receptionist I could only had a brief tour and if I wanted to try out any equipment I would have to pay for a day pass 16. Verification can help ensure real people write reviews about real companies. I imagine at this point they may get back to me and I will explain to them that I have given the agreed 30days noticeAnd if they choose to ignore it then thats not my problem. No notice was given to anyone, I went into work that morning expecting to take classes and do my usual daily duties, 3 hours into my shift a team of 8 people were there, the place was emptied of all it's equipment and the owner told us that the gym is closed. Variety of machines,locker rooms are always clean and tidy,Staff are polite and helpful when needed. It has been three weeks and no one has been in touch. No contract options, student memberships, corporate offers, or pay for the year up front. Correction: non-existent customer service. The gym itself , there is a broken window that has been broken for months and still not fixed the equipment has been there before the company took over which is about 6 years so machines are more than 10 years old . Your experience matters. Moreover i received several very abusive emails from them in the days following. A relaxing atmosphere also with the benefits of the jacuzzi and sauna. Verification can help ensure real people write reviews about real companies. This hasn't happened and all attempts to contact them regarding this is being ignored. !Poor service. THE WORST customer service i have ever had the misfortune to encounter. The Pump was supposed to be run by a girl who no longer works in the gym but according to the booking form she is still there for next weeks session. Trugym have recently closed a number of branches (Bromley, Boston, Plymouth and Folkestone) at short notice and staff have lost their jobs without prior warning. I paid for a year membership and at that point had several months left. The staff, although minimal, are friendly and helpful. we were never told about it and there are no signs of cctv anywhere to warn us. Induction was short and sweet, still not overly sure what to do on most things but dont worry all I need to do is 'look at the pictures' Have to say though the gym is lovely, with a wide range of equipment. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. If this has not happened, then please email headoffice@trugym.co.uk with your name, club and a brief explanation, together with evidence of the transaction dates being different. 2023 Trustpilot, Inc. All rights reserved. There are some advantages to paying your Spectrum bills online or on the My Spectrum app. Whatever your age or ability, we have a class to suit you - including Yoga, spin, LBT and plenty more. Staff are the ones who represent the gym and are suppose to behave in a professional manner. Jacuzzi not in use all the time.Air con on at the gym qhich is fine, but not at the pool. ?TruGym this is unlawful and action is being taken. Ive been at this gym for nearly 2 years. Anyone can write a Trustpilot review. The evening staff are very welcoming and friendlly. Completely recommend this gym for any women that are looking for a great gym for good value for money. Most staff are very polite. Not only would this make their car park look busy, it would attract more customers, but for the most of the time it is empty and no wonder. The facilities are fantastic and the variety of classes included in the price makes it well worth the money the staff are always so friendly, helpful and encouraging when you need it the most. How many stars would you give TruGym? Appalling is an understatement for IpswichBe happy when my contract is up in October .Second hand kit ( I suspect from the closed Portsmouth gym)Leaking roof with buckets underneath. They charge you 20 every time you miss a payment and you cant cancel it you have to pay the full contract. Totally disgusted with the service offered with no thought or effort of building a customer relationship. Consistently fail to keep to their own opening and closing times. Staff were non empathetic and unhelpful following the incident. Verification can help ensure real people write reviews about real companies. Save your money, go elsewhere. We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews. WARNING Do not go to this gymThis gym has cameras ladies who attend this gym A warning to let you know that there are cameras all over the gymWhich are watched 24/7 by men and women while you are exercising from there phone app and office I have witnessed Maintenance men go in to the office were the screen of the cameras are They can watch you while you are uncovered Especially those ladies who cover there bodies and wear abayas and niqabs Disgrace-full Kirsty is useless she wont help you shes never fore fills her role as a manager As shes never there We wasnt even told there will be cameras As a customer you have a right to know there will be cameras LADIES CANCEL YOUR MEMBERSHIPS. Trugym have recently closed a number of branches (Bromley, Boston, Plymouth and Folkestone) at short notice and staff have lost their jobs without prior warning. Awful!!! If payments were made by credit card or by debit card within the last 3 months your bank should be able to help. Good luck TruGym you are going to need it! This company doesnt care about its members, its purely about money for these people. The company needs shutting down. We'll then contact Harlands on your behalf to get this resolved. Maybe they could squeeze in another floor mat area near the gym balls. trugym customer service. Cannot believe for a gym that is struggling to get customers, they do not welcome a free training session so that the public can try out the gym. Absolutely the poorest new customer relationships ever!! | Read 61-80 Reviews out of 267 because of this I was able to cancel my contract. Totally disgusted with the service offered with no thought or effort of building a customer relationship. I signed up to the gym and have been going daily as i am very consistant with my training. TruGym Stevenage. BUILD A PERFECT RESUME. Don't make the same mistake I did, seems a lot of their branches go under at a moments notice. Again, please accept our apologies and we hope to get this rectified as quickly as possible.Thanks, The truGym Team. The equipment is good and I find that any issues raised were dealt with quickly and professionaly. Anyone can write a Trustpilot review. Good luck TruGym you are going to need it! Plus, you avoid the $5 phone payment processing fee. Staff beyond rude ! document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Your email address will not be published. I posted on twitter but was never provided with a response, when I finally got fed up I requested a refund due to the terrible customer service that I had received. I appreciate that it is a budget gym and the range of equipment is adequate. TruGym in maidstone closed, without notification , just came in to gym like any other day to be greeted with this lovely message on the door.. "Maidstone is closing from 18th may 2022, we appreciate all the support members have given however the club has been forced to close for all queries regarding membership please email maidstoneATtrugym.co.uk" They have taken my direct debit the next day .. and im absolutely sure i will not get that money back.. absolute audacity ! The only area of improvement I can think of would be ensuring there is enough roll in the spin room to wipe down our bikes afterwards instead of having to hunt for some in the gym floor. If you like swimming, prepare to be hugely disappointed! The branch (Chatham) don't even answer my emails now! How many stars would you give TruGym? People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I prefer to go in before work so at 6am and then use the sauna and steam room. He said he cannot remember the last time he did any training - it has been at least 2 years (and you can tell, the classes are a world apart from other Les Mills classes in other local gyms!!). CON's / The gym is a mess! Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. This gym is disgraceful closed on the the day no warning, staff left with no jobs with no notice and members ripped off stay well away disgusting. Once my payment went through I got an email saying that they are closed. It goes against our guidelines to offer incentives for reviews. Very clean with a good atmosphere and equiptment maintained to high levels. Find out how we combat fake reviews. TruGym is filled with good equipment and friendly staff. Companies can ask for reviews via automatic invitations. Worst customer service ever have not had one reply to my messages or calls!! It goes against our guidelines to offer incentives for reviews. Trugym chatham disgraceful customer service.ThIs gym was still not open dispite date after date of saying it would be.using the excuse it's a health and safety issue.For a company that has fingers in a number of pies mostly gyms,you would think they would get it right.To make matters worse they only informed some members The most important rule in providing excellent customer service is to be friendly. The showers and changing rooms are always clean and warm. Your experience matters. it's never the same amount and do not expect any sort of customer service! 15.99 was taken out of my account for many Many Months and I never had chance to cancel my DD either I emailed them requesting to freeze or cancel my Membership in Aug 2018. Amazing staff who always smile when I'm swiping in and are always ready to help. Totally disgusted with the service offered with no thought or effort of building a customer relationship. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I'm unable to post links, but if you google 'Trugym Folkestone' or 'Trugym Plymouth' Plymouth Live and Kent Online have published a number of news articles which back up my review. Find out how we combat fake reviews. I wouldn't approach them as they're working with people when I see them.There is never a queue for equipment apart from the floor mat area. Amazing range of equipment - Ive never seen such an impressive collection of muscles which I found inspiring and people seem to just get on with their workouts no swearing or bad behaviour. Members are then promised refunds on annual contacts which haven't materialised and monthly payments have continued to be taken after the branches have shut. Still fighting 4 months later, just about to take it legal now as they think they can ignore consumer rights and do what they want. Join the 271 people who've already contributed. Any attempt to contact head office is ignored. It's warm, and usually quiet and has dimmed mood lightingThe steam room and jacuzzi are great too but I rarely use them. The staff and instructors are lovely and always happy to help. Broken equipment takes a long time to be repaired. The classes I would go to are Les Mills Combat and Les Mills Grit as I find those the most challenging. I dont think a company who can close a centre without notice and not refund members but somehow have other centres opened and are opening more?? I contacted them several times by phone and email, to no avail, so eventually paid 5 for duplicate bank statements to prove the removal of my money and went to the gym to sort it out. This seems to be the case for all former members not just me. Hi BAPlease accept our sincere apologies for the negative experience you've had with truGym. It goes against our guidelines to offer incentives for reviews. The TruGym in Uxbridge closed without warning and were still taking payments AND bookings. Having moved from another club where I paid more than double the price and much later opening times and had to give 3 months notice to leave - although there was a pool - thought Id try. These companies sure know how to work the direct debit magic to help themselves and rip of people. Submit an enquiry or refer a friend to truGym today! a nice open plan gym. My contract expired and I cancelled my membership. All exercise bikes not working, along with many treadmills and crosstrainers out of order for weeks. They are still charging me 6 months later and now have sent me a bill for over 50!!! I booked a class and turned up- my first ever time there, only to be told I got it wrongI have a confirmation email for the correct time and date that I arrived onturns out they had cancelled or moved the session - nice of someone to let me know. Hopefully it goes without saying that if you join this gym you run a very real risk of losing your money. Your experience matters. Companies can ask for reviews via automatic invitations. After trying to negotiate and explain that if I like the experience I was going to be joining for the year at 38 per month I was still shunned and advised I would have to pay 16 for a day pass. Not a warning or any sort of notification, but then as the sign on the door says of the now closed club, the staff were unaware as well.Hopefully cancelled direct debit in time.