These cookies will be stored in your browser only with your consent. We are happy to help all customers in understanding what evidence we need in order to quickly and easily renew a bus pass. If it hasn't arrived 1week before the expiry date, please tell our Passenger Transport Unit. You can start using your new pass immediately, just like you would with a new debit or credit card. Can I use my OAP bus pass on trains? Some rural services in Norfolk will accept concessionary travel passes before 9.30am on weekdays. Disabled Person's Renewal Form - LANCASHIRE RESIDENTS ONLY. The day and date you experienced difficulties. If your pass is due to expire in 2 weeks and you haven't received a new one, visit MyBusPass to renew manually. At a participating library who can accept both card and cash payments, and arrange for the new bus pass to be ordered and posted to the customer. Call costs are dependent on the service provider, and typically include a connection charge and an additional time-based call rate. www.gloucestershire.gov.uk/fairprocessing, Age - they need to have reached the pensionable age for a woman irrespective of whether they are male or female, You have not used the bus pass within the last 13 months, You have only used your bus pass in London where the bus passes are not recorded on the Oyster ticket machine. You will receive your pass by post within 5 working days. However, GCC has not been involved in this. This authority is under a duty to protect the public funds it administers and to this end may use the information you provide in your application for the prevention and detection of fraud. As required under the Gloucestershire Terms and Conditions the Gloucestershire pass should be returned to GCC, return address is on the back of the pass. Bus Operators may wish to download the documents below which contain information about the Scheme for 2016/17 and the reimbursement rates. If your pass has been stolen, you should call 0345 200 0388 to replace it. Unemployed people. This cookie is set by GDPR Cookie Consent plugin. Logo: Visit the Southend-on-Sea City Council home page, Find out more about cost of living support, Renewing your bus pass or reporting it as lost or stolen, Births, deaths, marriages and civil partnerships, Communities, neighbourhoods and the environment. The cookie is used to store the user consent for the cookies in the category "Analytics". If you havent received a pass 2-3 weeks before renewal you can try to, Disabled persons bus pass renewal letters are being sent for customers do not have automatic renewals agreed, but you can, what to do if your pass is damaged, lost or stolen. Please note below the procedure for Free Travel Bus Passes that expire on 31st March 2023: Will be automatically renewed without the need to complete a renewal form. Any other local authority in England:(Not all authorities offer earlier discretionary start times you should check before travel). Copyright 2023 Wisdom-Advices | All rights reserved. If you haven't received a letter, we will send your new pass out automatically at least 2 weeks before your old one is due to expire. Where you caught it and at what time, along with your destination. passes that expire between January and March are in the process of being issued Completed and returned renewal forms will be processed and new passes issued in advance of your current pass expiring. We manage and issue concessionary bus passes that give holders free travel on most local bus services running in Gloucestershire (and the rest of England) at certain times. We send out renewed passes by the end of March. 1 Contents. No, concessionary bus passes are not accepted on the night Buses. If you've had a concessionary bus pass for the last five years, you might . If you were sent an automatic 12 month extension to an older persons bus pass during 2021 we will automatically renew your older persons bus pass for an additional 3 years. If you dont provide us with evidence, your new pass will be delayed. All content 2023 Southend-on-Sea City Council. *A. If you have moved house since the last time you were sent a bus pass, you will be able to tell us about your change of address at the same time as renewing your pass. You don't need a new photograph unless your appearance has changed a lot, and you will only need to contact us by email if your address has changed in the last 5years. It may also share this information with other bodies responsible for auditing or administering public funds for these purposes. How long will my new bus pass be valid for? It does not store any personal data. You may be eligible for financial support. You can apply for your renewal bus pass online. It is not valid in Wales* or Scotland. Can I use my pass on Trains? You can find your renewal code located in the box towards the bottom of your renewal letter. However, in respect of other disabilities we might ask for a copy of updated information to enable us to renew your pass. What is the cause of the card not working? The cookies is used to store the user consent for the cookies in the category "Necessary". Higgins, Telford & Wrekin Councils Customer Services Manager, said. Please call us on 0345 200 0388 or you can amend your details on the websiteApplyonline. Completed renewal forms will be processed and new vouchers issued approx. Jobcentre Plus travel discount cards - available to unemployed Jobseekers Allowance or Universal Credit claimants aged 18 to 24 for 3 to 9 months or to over 25s for 3 to 12 months entitling a 50% discount on selected rail tickets - visit your local Job Centre office for more information. Our free email alerts will help keep you up to date with the things that matter to you. Two weeks before your current bus pass expires you should receive a new bus pass in the post. You do not need to renew an igo card. Concessionary bus passes will no longer be renewed automatically. Your bus pass will be automatically renewed unless you have applied under Disabled persons bus pass category D or G, with these a letter will be sent prior to expiry asking for further evidence to clarify your eligibility. Your bus pass will be renewed automatically. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. 5 How long does it take to renew an older persons pass? Note if applying online you will receive first an acknowledgement email and subsequently an approval email requesting you pay the replacement fee (10) by online card transaction. You don't need a new photograph unless your appearance has changed a lot, and you will only need to contact us by email if your address has. An older persons bus pass has exactly the same benefits as a disabled persons pass. A 5 administration fee will be required for a replacement bus pass. Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. We also use cookies set by other sites to help us deliver content from their services. Your old pass will stop working as soon as your new one is used on a bus or on 31 March, whichever comes first. As a general rule, it is usually cheaper to call during the evenings and weekends. Necessary cookies are absolutely essential for the website to function properly. If you have not received your new bus pass this may be due to the following reasons: If you have not moved please visit a participating library to renew your bus or contact us on 01452 426265. Youll need to provide proof of identity. National Bus Pass Bus pass renewals Older person's passes Older person's passes are issued for a period of 5 years and are renewed automatically as long as we can see that they have been used in the 12 months before expiry. Disabled pass holders from Cumbria, Blackburn and Blackpool please contact your local council office with valid proof of your disability. Open all. Libraries can assist with the renewal of Age Related Bus Passes, replacement of lost or stolen bus passes (for both Disability and Age Related). 2 Are senior bus passes renewed automatically? For further information contact: The National Rail enquiries telephone number is 08457 484950. Will receive a renewal form, as evidence is required to obtain a new pass. Freedom Pass expiring: How and when to renew London travel permits. It is no longer. What do I do with a bus pass which is no longer needed? You should have received all the information you need by now. We use some essential cookies to make this service work. Forgotten your Username? Concessionary Bus passes are accepted on Gloucestershire Park and Ride services, but only as a concession and a reduced bus fare will still apply. Customer who lives in Gloucestershire, but near Welsh border can use their pass to get to near Welsh Towns Chepstow or Monmouth but not to travel on around Wales. We are happy to help all customers in understanding what evidence we need in order to quickly and easily renew a bus pass. If a disability-related pass holder wants a replacement bus pass there is a 5 replacement charge. Older People (blue stripe on the right hand side):Your pass is usually renewed automatically. This can be your email address or set to something memorable for you. 5 Other ways to apply. Alternatively (depending on the level of information we hold about you), you might have received an application pack asking you to reapply. This authority is under a duty to protect the public funds it administers and to this end may use the information you provide in your application for the prevention and detection of fraud. This situation is not unique to Gloucestershire; all concessionary bus passes have been issued as smart cards since 2008, but equipment to read the cards has only been installed and commissioned on buses operating within Gloucestershire since 2012. However, if you have moved, you need to tell us as soon as you move to ensure that we have the correct information for you. Travel scheme passes due to expire on Monday March 31 will be replaced by a new pass valid until June 2019. Your pass will be valid until the expiry date shown on the front of your bus pass or until the announcement of any alterations to scheme conditions. You can travel free on TfL services with your Older Persons Freedom Pass from 09:00 weekdays and anytime at weekends and on bank holidays. You will need to apply to this authority for a new pass. You may find that residents in areas outside of Gloucestershire area can use their bus pass at other times, eg: before 09:30 am for example, but visitors cards will not be accepted until 09:30, which is the time laid down that all authorities must allow use. Older person's bus pass renewal. Your pass will be automatically renewed if you have used it within the last 13 months. Typically, we will automatically renew passes for people with visual impairments and hearing impairments. Registration Number: 07205882, Please note the Bus Pass system is separate to other Council systems and requires its own login information. The most likely reason is that the issue of new concessionary bus passes coincides with changes being made nationally to the smart card operating system. If you send us different evidence, your pass may be delayed or refused. This cookie is set by GDPR Cookie Consent plugin. If you have received your letter already and are ready to renew your pass, please visit the My Bus Pass website to renew. The cards offer older and disabled people free travel in the capital It is being used by the person whose photograph and name appears on the pass. If you have moved address since receiving your bus pass, please notify us of your new address (including proof) so that we can update our systems. The renewal process for bus passes and travel vouchers depends on whether they are age or disability-related. Lancashire: New smart cards are issued free by Nexus, except where a change of name or photo is required, but holders must apply to get a replacement. Please see their Bus Passes for Older or Disabled Residents page for more information on how you can apply online or in person, as well as how you can renew a pass. However, we do recommend that 'recorded delivery' is used if valuable documents are being sent. For further information on the free travel bus pass and travel voucher scheme please click here or for further informationor contact our Free Travel Bus Pass information line on 0345 600 0659. If we send the bus pass to your old address, there will be a 10 fee to send a replacement to your new address. For example, if an applicant provides a blue badge number as proof of entitlement, we will in most cases issue a bus pass that expires on the same date as their blue badge. Failure to do this may result in you not receiving your renewed bus pass or renewal reminder letter. For assistance with new applications: (Click the arrows below to reveal the answers). Changes to personal details Please provide them with as much detail as possible about the journey you wished to make. This will depend on whether an applicant's disability is long or short term and also the type of disability 'proof' that is provided. Dont include personal or financial information like your National Insurance number or credit card details. You'll need your current pass in order to renew. I have applied for my new bus pass, what should I do with my current pass? To be eligible for a disability-related bus pass with a companion, we need to see evidence of your qualifying disability. State pension claimants who apply directly through their local council should be aware. Please return the bus pass to the address on the back of the card with a note explaining the reason for return so we can update our records. The cookie is used to store the user consent for the cookies in the category "Performance". . Calling from a land line will normally be cheaper than the cost of a 2nd class stamp. Older Persons Bus Pass Older Persons Bus Pass Concessionary travel (including bus passes) for older residents and people with disabilities is run by Staffordshire County Council. Collecting an application form from your local library. How does violence against the family pet affect the family? In the unlikely event that your pass does not arrive, you should call 01452 426265. Lee You can apply for a disabled persons bus pass if you are a Medway resident. No. It costs 10 for a new card. The new pass is free. It tells you about: Bus passes are issued for up to five years. If you'd prefer to have a disabled persons pass you will have to provide sufficient evidence that you are eligible for a disabled person's pass and pay a 10 replacement fee to have your pass category changed. Passes that were automatically renewed should be received by 1st March 2023. What do I do about my concessionary bus pass? Seniors can visit both TheBus Pass Office at the Kalihi Transit Center, or Satellite City Halls to pick up a HOLO card. These cookies ensure basic functionalities and security features of the website, anonymously. Before your pass expires, we may send you a letter inviting you to renew it manually. Renewing an older persons bus pass. This cookie is set by GDPR Cookie Consent plugin. Renewing your older persons bus pass If your pass is due to expire and your address has not changed, well renew your pass automatically and send it in the post at least a week before your old pass expires. If you have any questions, please contact Essex County Council by calling0345 743 0430. If you haven't received a pass 2-3 weeks before renewal you can try to renew online or contact us if you are unable to do so. Births, marriages, deaths and civil partnerships, Frequently asked questions about concessionary bus passes. You will need to pay 10 to replace this pass. You can renew your bus pass up to 8 weeks before it expires. If you lose your igo card you can apply for a replacement from TfGM by phoning 0161 244 1000. Apply for or renew your bus pass. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". Your new pass will be not sent until a week before your old. If you do not receive your new pass please contact our information line on 0345 600 0659. We will need to see evidence of your new address. These are mostly people who have held a bus pass since at least 2008 and will now be . You can renew your pass by completing an online renewal form below, by contacting our information line on 0345 600 0659 or by writing to us at SCC Free Travel Bus Pass, PO Box 212, Waterlooville, PO7 6ZN So, to find out if you're eligible and where to apply, get in touch with your local council. You may need to provide proof of your new address. Cumbria: LANCASHIRE DISABLED PASS HOLDERS ONLY - If your pass expires in the next two months and you have not received a renewal pack, we may not have your current address, please print off the renewal form below and follow the instructions on the form to renew your NoWcard bus pass. Likewise, if you are under age 66, a Free Travel Card will issue on being awarded an Invalidity Pension, Blind Person's Pension, Disability Allowance, or a Carer's Allowance. If you email us please confirm your date of birth and current address in the email so we can fully check our records. However, if you have only used your bus pass in London (where the Oyster system does not record your journey) you will need to visit a local participating library who can arrange a free renewal bus pass for you. If you currently receive Travel vouchers you will receive a renewal form at your registered address. Blackburn with Darwen: We would suggest you keep your bus ticket as it may have information on it such as the bus journey, driver number, time etc which will help them investigate this matter for you. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. Other Scottish passes arent accepted on the trams. What are the 3 most important parts of a motherboard? Your bus pass will be automatically renewed unless you have applied under disabled person's bus pass category D or G, with these a letter will be sent prior to expiry asking for further evidence to clarify your eligibility. Alternatively, you can renew your pass online. igo card for 11 to 16 year olds. http://www.nowcard.org/nowcardfaq.asp#FAQ23. Tyne and Wear residents whose concessionary travel card (free bus pass) expires in the next few months are being warned they need to fill out an application form to get a new one. If you have moved address since receiving your bus pass, please notify us of your new address (including proof) so that we . Major investment in boroughs schools continues! Residents are eligible for these passes on the grounds of: If your question is not here you cannot find the information you need, please call the enquiry line on 01452 426265. If so, please let us know youve moved as soon as possible so that we can send your new pass to your new address. Use the application form below to send us your new details no later than 1calendar month before the end of your bus pass. Are you struggling with the cost of living crisis? We will automatically renew your older person's bus pass at least 2 weeks before your current one expires if you have used it: on a bus with an electronic pass reader. We cannot accept applications any earlier than 2 weeks before you become eligible for an older persons bus pass. If you move address, update the details on your bus pass at least three weeks before the renewal date. renewed people had to fill in forms and submit photographs but we have scrapped Companion passes are automatically renewed at least 2 weeks before they are due to expire. Your renewal letter will include a list of the evidence we accept as proof that you are still eligible for a disabled person's bus pass. If you have any questions, you can call us to discuss your application on 0345 200 0388. If your pass has already expired you can still renew your bus pass. However, an age-related pass holder will need to pay for postage or for the cost of the phone call if they use our telephone renewal service. Higgins, Telford & Wrekin Councils Customer Services Manager, said: The last time bus passes needed to be If you have an age related pass or travel vouchers, we will automatically renew them when they expire. You will not be able to use My Bus Pass to renew your pass unless it has an expiry date betweenMarch 2020 and March 2023. Park and Ride Services and Airport Transport Services: it will be necessary to check with the Bus Operator or the Local authority for that area, prior to travel if they accept concessionary bus passes, and if any charges apply. A Free Travel Card will be issued automatically at age 66 if you are registered for the Public Services Card and getting a pension from this department. What time can I use my bus pass outside of Gloucestershire? Find out more about an igo card. What type of medicine do you put on a burn? Apply for or renew your bus pass. This website uses cookies to improve your experience while you navigate through the website. If you have moved address since receiving your bus pass, please notify us of your new address . You have moved since your last bus pass was issued and not informed us. Older Person's bus passes will be renewed soon. Please note we cannot assist with applications or replacements on this number and you should call0345 200 0388 if your query relates to a bus pass. "Our system now generates new passes automatically at least a fortnight before the current pass expires so pass holders don't need to do . Check service availability with your bus operator andread our summary of the changes to bus services before applying for or using your bus pass. We will post your renewed bus pass 18days before the old one expires. Daily fare: $2.00. If your pass is due to expire and your address has not changed, well renew your pass automatically and send it in the post at least a week before your old pass expires. If your pass has not been scanned locally in the 12 months before renewal it will not be automatically renewed. If a bus pass has been stolen and the customer provides the police crime number there is no charge for a replacement pass. Strong passwords contain 10-12 characters and combine uppercase and lowercase letters, numbers and symbols. thurrock.gov.uk uses cookies to make the site simpler. Call us: Alternatively, you can call our customer services team on 0345 600 6400 if you would like to renew your pass. It is no longer possible to change your delivery address, replacement charges may apply if pass is sent to an old address. No, your bus pass cannot be used on National Express services. Have you moved? Some bus services are changing. They may not be renewed automatically if your pass is not scanned locally between 1 March 2022 and 24 February 2023. There is a 10.20 replacement fee if you do not tell us your address has changed and, as a result, your renewed bus pass is sent to the wrong address. Please ensure that you keep us informed of any changes to your name or address. Your older person's bus pass is valid for four years. You also have the option to opt-out of these cookies. Bus pass - renewals and replacements March 2023 renewals Automatically renewed passes were produced on 24 February 2023 and are being sent out in the next few weeks. Unable to drive for reasons of medical fitness. These pages are for East Sussex bus pass holders. However, in respect of other disabilities we might ask for a copy of updated information to enable us to renew your pass. Age-related passes will be valid for five years. Most young disabled (under 16) pass holders should have received a short form to return. However, you may visit "Cookie Settings" to provide a controlled consent. I am an age-related bus pass holder and my current bus pass is due to expire soon. If it has already expired, please call 0345 678 9088 to arrange a renewal. Disabled people can qualify under the following categories: A person applying for a bus pass must provide the evidence to show their eligibility. Until you have a replacement card you will have to pay higher fares for bus and tram journeys in Greater Manchester. In London, you can use your card on buses but not on the Underground Train services. You should continue to use your current pass, but then cut it up once your new pass arrives. If a bus pass is no longer needed, or if someone has died, then the pass should be returned to the address on the back of the card, with a covering letter explaining the reason why. There are several factors that could cause your new bus pass not to work other than a faulty card or a fault with the on-bus ticketing equipment. Disability-related pass holders who are asked to reapply by completing a full application pack will also need to pay for postage. pensioners. The form will ask for a new passport-sized photo, which will be printed on their new card. When can I use my concessionary bus pass in Gloucestershire? Typically, we will automatically renew passes for people with visual impairments and hearing impairments. Read and contribute to the 20 readers' comments . current pass expires so pass holders dont need to do anything, just wait for a Are senior bus passes renewed automatically?