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However, the trust has supplied information to show these policies were in date but these were not displaying when accessed on the inspection. Signposting was not dementia friendly and did not accommodate visual deficit needs. They were visible and approachable in the service for patients and staff. In addition patients consistently spent longer in the emergency department than the national average. This includes an average layover time of around 7 min. It has a number of medical and surgical wards and specialist units, a 24-hour Emergency Department and a full range of diagnostic services including Magnetic Resonance Imaging (MRI), Computer Tomography (CT) and Interventional Radiotherapy. Mr Lawson refuses to engage in onerous pre-tests, so there is no entrance exam. The trust had been sent a letter by the Secretary of State congratulating them on being one of the most improved emergency departments nationally. In the interim, time spent in the hospital receiving observation services should count toward the three-day stay threshold. Conquest Hospital There was a high vacancy rate of 12% for surgical nursing staff and the service was highly reliant on bank and agency staff for both nursing and medical staffing. [3] [4] In 2021 the trust bought the private hospital Spire Sussex Hospital, which is physically linked to the trust's Conquest Hospital in Hastings. Staff had an understanding of what informed consent entailed. The environment had improved since our previous inspection all areas were visibly clean and equipment was well maintained. Eastbourne District General Hospital. We told the trust they must ensure consultant cover meets the minimum requirements of 16 hours per day, as established by the Royal College of Emergency Medicine. We last inspected in October 2016 and rated urgent and emergency services as requires improvement overall. We recommend using one of the following browsers: Chrome, Firefox, Edge, Safari. Hospital admissions (narrow measure) to be similar to national average by 2026 (Appendix 2.3) Alcohol specific mortality in Hastings to be similar to the East Sussex average . However, staff are taken from the ward they are based in to work in other areas that do not have a full establishment and staff shortages. All those we spoke with were clear who their immediate manager was; this was not the case on the last inspection visit in 2015. We rated it as outstanding because: We found the surgery services at Eastbourne District General Hospital (EDGH) to be good because: The hospital had good medicine management processes in place, which related to the security and storage of medicines on all the wards we visited. Hospedia gives you access to many television and radio stations and a dedicated telephone number. Standards for the completion of safeguarding training were variable with all staff meeting the requirement for level 1 training. The Ridge, St Leonards-on-Sea, East Sussex, TN37 7RD Prev 1 2 Next . We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels: Outstanding We will involve you and, with your consent, your family, carers or friends as appropriate. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service. Clinical leadership on the unit was strong and supported staff development. There was a dedicated practice development nurse in post who provided support to all members of the emergency department team. There was a proactive approach to meeting the needs of those from different cultures or with complex needs. 0300 131 4500, Eastbourne District General Hospital We are dedicated to the wellness of INDIVIDUALS, their FAMILIES and the COMMUNITY through prevention, intervention and treatment via our inpatient and outpatient services. The trust was established as East Sussex Hospitals NHS Trust on 1 April 2002, taking its current name on 13 May 2011. 27 January 2017. Staff were aware of the duty of candour and gave patients honest information and support. Staff kept detailed records of children and young peoples care and treatment. When is meal time and what food can I bring into the hospital? Current mandatory and statutory training for nursing and medical staff did not meet trust targets. This included greater emphasis on evidence-based practice and training. Records were clear, up-to-date, stored securely and easily available to all staff providing care. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them. Elimination of the three-day hospital inpatient requirement for Medicare coverage of post-hospital SNF care. the service is performing badly and we've taken enforcement action against the provider of the service. Practice changed where required improvements were identified. Kent Surrey and Sussex Air Ambulance (G-KSSC) pays a visit to Eastbourne Hospital this afternoon RM 2J6FRBR - Air ambulance transports critically ill patient from Eastbourne hospital to suitably equipped medical facility. Medicines management had been added to the safety thermometer as an additional performance measure. Moving patients at night is only done in an emergency. TN40 2DZ, In We aim to accommodate all our patients in same sex wards. Source: Epic and KFF analysis of Epic Cosmos data Get the data PNG. The incidence of both pressure damage and falls had shown a sustained improvement over time. Our rating of this service improved. There were clear and effective processes for managing risk and performance. Eastbourne District General Hospital is located on the outskirts of Eastbourne town centre. Pyjamas or a nightdress, and a bed jacket, cardigan or dressing gown. Call us today, 24/7, for a free, confidential assessment. To begin the process, all you have to do is pick up the phone and call our Patient Services department. 0300 131 4500, Provided and run by: Patients and relatives we spoke with gave positive feedback about the care they received on the unit. the service is performing well and meeting our expectations. A regular trolley service, with a selection of newspapers, magazines and confectionery, is available on most wards. This maternity thematic review was a focused inspection; we inspected the domains of safe and well led using the CQCs established key lines of enquiries (KLOES). They provided emotional support to patients, families and carers. This checks a patients dementia and delirium, blood pressure, medication review, visual impairments, continence care plan, call bells within reach and mobility and walking aids. Admissions FAQ . However, changes to the clinical unit management team led to a lack of engagement with ITU staff, making it difficult for clinical staff to develop plans for the future. And while figures continue to go up, Covid hospital admissions in Eastbourne remain incredibly low. The service had improved the triage process with significantly improved training and clinical competency checks for nurses and HCAs. They treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions. Patients and relatives told us that they were treated with dignity and compassion. At the time of our inspection visit it was partially rolled out with a clear timeline for continued introduction of key aspects of the framework.The triumvirate management structure for the division gave clear lines of reporting, clear accountabilities and responsibilities and was known to staff. Further information about reducing the risk of falling while in hospital is available; please discuss this with your nurse. They managed medicines well. On arrival to the ward you will be shown your allocated bed space, the bathroom and toilet facilities and given a call bell to contact staff as required. However, monthly audits indicated low levels of compliance with trust standards relating to mental capacity assessments. 30-32, Gildredge Road, Eastbourne, East Sussex, BN21 4SH . Staff truly respected and valued patients as individuals. The unit operated 24 hours a day for low risk mothers. / 50.7864829; 0.2697638. 05 November to 12 December 2019 During a routine inspection. we have taken enforcement action. As such, Rosewood Ranch admits clients 24/7 for our Inpatient and Residential programs. The programme aims to give an up-to-date view of hospital maternity care across the country and help us understand what is working well to support learning and improvement at a local and national level. Protected meal times mean that we can help patients who may need assistance with eating and drinking and maintain privacy and dignity. The hospital staff tried to ensure that the individual needs and preferences of patients were met. The service only employed one play specialist to work cross-site. Earlier recognition and identification resulted in more timely review by the critical care outreach team, who had oversight of all NEWS Scores for all patients in the hospital. This included a workforce development plan, additional consultant shifts and better utilisation of resource plans for access and flow. Give feedback on care at this service. Staff had training in key skills, understood how to protect patients from abuse, and managed safety well. It will also include any special instructions personal to you. Download full inspection report for Eastbourne District General Hospital - PDF - (opens in new window), Published We are unable to accept any liability for loss, theft or damage to personal property or money unless it has been handed in for safe custody and an official receipt obtained. This reflected a rating of inadequate for safe, requires improvement for effective, responsive and well led and good for caring. Browser Support 24/7 Patient Services Helpline (877) 870-7012, Aurora West 6015 W. Peoria Ave. Glendale, AZ 85302 Map. Staff knew about the psychiatric liaison team based in accident and emergency department and that the team were available 24 hours every day. A mental health liaison team provided urgent reviews within two hours of referral although there were gaps in the service out of hours. We rated it as good because: Published Incidents were investigated by senior staff with lessons learnt shared across the trust. We saw dedicated areas for children in the main outpatient waiting areas. (877) 870-7012 to begin the admissions process. 25 January 2023. Ward and departmental safety thermometer results showed improvements across the service. We understand that family members may wish to visit during meal times to help you eat, if this is needed. On arrival to the ward you will be shown your allocated bed space, the bathroom and toilet facilities and given a call bell to contact staff as required. 192.com Business Directory - your top resource for finding Hospitals listings . Services were being transformed to make sure acute, outpatients, nursing outreach and community paediatric services holistically met the needs of children and young people. The department performed similarly to or better than national averages in the Emergency Department Survey 2016 and between November 2016 and December 2017 in the time from arrival to initial assessment. The discharge lounge is staffed by nursing staff who can care for all your needs while you are there. The service had a vision for what it wanted to achieve and a strategy to turn it into action, developed with all relevant stakeholders. This included in the completion of baseline observations and information critical to monitoring patients for deterioration. We'd like to use additional cookies to remember your settings and understand how you use our services. The incident-reporting system indicated consistent oversight from the senior team and a detailed approached to establishing the causes. Staff said matrons and senior nurses were visible and supportive within the department, they felt valued, listened to and respected and felt confident to raise any concerns with their line managers. We observed clear referral pathways for patients who were displaying or had mental health conditions. The service ensured that staff had the skills, knowledge and experience to deliver effective care, support and treatment. Some policies we viewed on line for example the acute asthma in children, Abdominal pain in children: managing children with gastroenteritis and managing fluids in children needed review as they were up to two years out of date. There were times still when patient records were not available for pre-assessment clinics and consultations. We carried out a short notice announced focused inspection of the Maternity service, looking only at the safe and well led key questions. Kings Drive, Eastbourne, East Sussex, BN21 2UD After the inspection we requested further documentary evidence to support our judgements including policies and procedures, staffing rotas and quality improvement initiatives. The Weekly and Monthly A&E Attendances and Emergency Admissions collection collects the total number of attendances in the specified period for all A&E types, including Minor Injury Units and Walk-in Centres, and of these, the number discharged, admitted or transferred within four hours of arrival. If Aurora is not the appropriate place for a patient, our Patient Services team is very knowledgeable about other organizations and services available and is happy to assist individuals in obtaining the services that best meets their needs. Over 98% of surgical patients would recommend the hospital. The service took account of children and young peoples individual needs and made it easy for people to give feedback. Every adaptation was offered to make the appointment as comfortable and relaxed as possible. Where the NEWS score was elevated to a higher level there was automatic review by the medical emergency team. Options for food and drink had improved for patients in the clinical decisions unit but audits of the use of the malnutrition universal scoring tool (MUST) noted poor compliance with trust standards. Leaders supported staff to develop their skills and motivated them to succeed. Subscribe now for regular news, updates and priority booking for events, All content is available under the Open Government Licence v3.0, except where otherwise stated, 179 - East Sussex and Brighton and Hove Record Office (ESBHRO), East Sussex and Brighton and Hove Record Office (ESBHRO), About our How to get to Eastbourne Hospital by Bus? The board above your bed will state your name, the consultant leading your care and your named nurse. Suspended ratings are being reviewed by us and will be published soon. Hospedia is a private company which provides this service and they set the charges, including the cost of incoming and outgoing calls. Key services were available five days a week with out of hours and weekend cover also available when needed. The trust had made clear improvements to the way health records were managed across the organisation. . Operated by Southern Service and Stagecoach South East, the . The admission process includes these steps: Intake : You'll meet with one of our compassionate intake coordinators who will listen to your story and history, assess your situation, and determine how we can best help. The service controlled infection risk well. No rating/under appeal/rating suspended Kings Drive, Eastbourne, East Sussex, BN21 2UD The trust systems for the management of patient records were new and not yet fully embedded.Patient records had been moved off site and were retrieved when needed but staff reported some delays in this. Please give these to a nurse. Recent audits took place for JAG (joint advisory group on gastrointestinal endoscopy) accreditation, which they are currently awaiting the outcome. Provided and run by: East Sussex Healthcare NHS Trust. If you provide contact details, we will be in touch about your request within 10 working days. We rated safe as requires improvement and well-led as good and the Eastbourne Midwife Unit as requires improvement overall. In the period from September 2018 to August 2019 there were 50,922 inpatient admissions and 229,647 outpatient appointments at Eastbourne District General Hospital. Comprehensive risk assessments were carried out on patient admission and kept in the patient records. The key aims of these services are the prevention of unnecessary hospital admission, to facilitate early hospital discharge, to prevent premature or unnecessary care home admissions, and to enable people to live as independently as possible. Other series are not available for consultation until 30 years from the last date of the document. . ACTs provide high quality and appropriate care and liaise with STAR . They are standing by 24 hours a day, 7 days a week to take your call. Following our report in January 2017 it was highlighted that the outpatient service must develop play services in line with national best practice guidance. The practice development nurse also supported healthcare assistants to achieve the national care certificate and had helped to develop a new initial training and support programme for newly qualified nurses.