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Buyers and sellers are subject to the eBay Money Back Guarantee or other buyer protection policy (if available) of the site where the buyer completed checkout, regardless of the eBay site used to list the item or the registration details of the buyer or seller. When a seller offers an international shipping option (such as worldwide shipping), or doesn't exclude international shipping in their shipping settings, it may result in the buyer completing checkout on an eBay site other than the site used to create the listing. When returning an item, it's the buyer's responsibility to ensure that it's packed properly and protected during delivery. If you are a buyer, please check the currency conversion policy imposed by your credit card issuer, bank, or payment service provider for information about conversion rates applied to refunds denominated in foreign currency. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description the purchase is covered by theeBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns. if (document.context) document.write ("&context=" + escape(document.context)); The seller is required to respond and provide a solution to the buyer's issue. If the item is returned used or damaged, you may qualify to give the buyer a partial refund. You can choose whether to accept returns if a buyer changes their mind about a purchase. This isn't working for me. If the item is returned used or damaged, you will no longer be able to issue a refund to the buyer even if you qualify to issue partial refunds under ourseller protections. Just today I applied for a refund of an item that did not match the seller's description and I was immediately refunded. Best practices for avoiding and handling issues with buyers, Help a buyer with an item they didnt receive, Your options for responding to a return request, asking eBay to step in and help for sellers, choose how you'll arrange for the item to be returned, you provide non-eBay return labels and upload tracking, How to issue a partial refund after the item is returned, Are you a buyer looking to return an item? If we don't see any indication that the item is on its way after 15 business days, we may close the return and protect you from negative feedback. document.write (document.charset ? If the seller sends funds to the buyer to pay for return shipping, the seller will not be refunded the amount by eBay even if the buyer chooses to not return the item. Our video below also shows the steps you can take to offer a partial refund on eBay. eBay may automatically accept a return from a buyer on your behalf if an eBay postage label is available, and the request was made within the return window permitted by your policy. - edited Enter a return merchandise authorization number, if you use them. If eBay determines that a buyer is entitled to a refund under this policy and issues a refund to the buyer on the seller's behalf, eBay may seek reimbursement from the seller by invoice, or by collecting the amount of the reimbursement from the seller as described in the Payments Terms of Use - opens in new window or tab. A few days later I receive a not as described PayPal claim. How do people alwats confuse this. We described it as having a crack up top, the photos show it with a crack up top, and the buyer asked to return it because it has a crack up top. This is a good option for low-value items. When the buyer opens a return request we'll notify you by email (to your registered email address) and through eBay Messages - opens in new window or tab. Also this makes the process require the buyer send the item back instead of filing a claim. Ebay has a 30 day money back guarantee that is available on most all items sold here. You can choose to add a message to the buyer. If we're asked to step in tohelp, we'll ask the buyer to return the item to you. We'll then ask the buyer to ship the item back to you: Once the return is accepted, we'll provide the buyer with a date by which they should ship the item back to you. '&charset='+document.charset : (document.characterSet ? I am not a professional seller, I just wanted to get rid of some of my old tech items and thought I could make some of my money back from the original purchase. A delivery status of "delivered" with a receipt scan by authenticator; The recipient's address, showing the authenticator's address that matches the one found on the, The seller doesn't honor their stated returns policy, The seller doesn't offer returns or the return window stated in the listing has passed, The seller doesn't offer returns or the return window stated in the listing has passed, or, The buyer chooses to send an eligible item to the eBay vault, or, The buyer purchases an item that is currently stored in the eBay vault, The seller doesn't offer returns or the return window stated in the listing has passed, and, Check the seller's stated returns window in the listing, 2 business days after receiving the returned item, The seller's return address should be up to date in their, The seller must pay any applicable customs fees or duties on the returned item, When refunding the buyer, the seller must issue the refund through the return request on eBay, When shipping a replacement or exchange item, the seller must provide the new tracking details to the buyer, The buyer must return the item in the same condition in which it was received. if (document.context) document.write ("&context=" + escape(document.context)); See Evidence of successful delivery to the authenticator below. You can choose whether to accept returns if a buyer changes their mind about a purchase. We've outlined your response optionsbelow. No support for sellers in these cases. Most sellers don't understand this. Your options for responding to a buyer's request depend on the reason they're returning the itemand the return policy you stated in your listing. Proof of delivery for returned items Fill in the total refund amount (s) and the return reasons. This can be useful when the buyer ordered the wrong thing by accidentfor example, the wrong color or sizeand you'd like to offer them a gesture of goodwill. It is possible that they hit the wrong button and did not mean to refund you immediately - but if they do contact you and tell you something like that then just ask them to send you a return shipping label. //]]>-->,