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Why this surreal Gateshead estate will include homes spanning the 20th century, 2 million bill to repair homes in Sunderland after storm damage, Councils 'failing to protect' private rental tenants. And while the average waiting time was 29 days, the Gateshead Council report found one tenant's repairs took over three years to complete. When an item in your property needs replacing, we will try our best to use materials which are the same as the existing ones. If possible, email your repair to repairs@gatesheadhousing.co.uk Or call 0800 408 6008 Monday to Friday between 8am and 4pm. Repairs update You can now report your non-emergency repairs. As long as any of the above is a direct result of negligence by the council in their duties as your landlord, then you should certainly include them in your council and local authority compensation claims. This is commonly known as filing a compensation claim for despair against a housing association landlord. Council tenants can also be offered evening appointments for repairs from 4:30pm. The local authority also hopes to reduce its reliance on non-specialist contractors in the long run. Apply to Gateshead Council jobs now hiring in Durham DH1 on Indeed.com, the worlds largest job site. Any resident with My Housing Account can access this service. The findings were reported in a paper for the authority's Housing, Environment and Healthy Communities Overview and Scrutiny committee which looked into the efficiency of housing repairs carried out by the council. We had been waiting for 12 months for the damp to be repaired by the council but got nowhere. However, officers reassured councillors that repair jobs are progressing and the housing maintenance team have completed over 3,000 other repairs in the backlog since June 7. Repairs - Gateshead Council Home Housing Your home Repairs As part of our commitment to quality services, we aim to provide a reliable and quick repair service. Wherever possible we will place the order immediately. You will be working as a Section Manager (Repairs) and your main duties will be to manage and coach operational teams to deliver a responsive and planned repairs and maintenance service 8am to 8pm and an out of hours emergency repairs service, to customers, that focuses on right first-time repairs to maximise customer satisfaction and value for money ensuring compliance with relevant regulations. We will not give you an appointment, but we will discuss a time when you will be at home, to make sure we can do the emergency work. Gateshead, England. Electric Wiring needs to be regularly maintained and if necessary replaced to ensure it is safe. Housing Disrepair Time to have your say on the future of our leisure service. However, officers reassured councillors that repair jobs are progressing and the housing maintenance team have completed over 3,000 other repairs in the backlog since June 7. The panel carries out independent reviews of our services to identify positive practice and suggest recommendations for service improvements. Please take a look at the full job profile via this link, Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Get alerts to jobs like this, to your inbox. These include re-fixing toilet seats and repairing minor leaks. Gateshead Equipment Services (GES) provides disability equipment and assessments for people who are ordinarily resident in Gateshead or who are registered with a Gateshead GP. Gateshead Council aims to complete the backlog by late March next year. You will manage the responsive and planned repairs, working closely with partners to improve service delivery and outcomes for customers, and work with partners to ensure that complaints and enquiries are investigated and responded to in a positive and helpful manner. The rent charge has been agreed with Gateshead Council and is eligible for housing benefit. We are Gateshead Council's Housing Team. By law, we must fix urgent problems in council-owned homes which could affect the tenant's health, safety or security within a certain period. If you are considering making a claim for council house disrepair compensation, it is important to be aware of the No Win No Fee policy that our firm operates by. Always ask to see this card before letting anyone into your home. We manage and maintain nearly 20,000 homes across the borough and provide a range of housing services to Gateshead residents. To access this support or speak to an advisor, contact Business Gateshead today. You can also include claims for loss of earnings and care costs if necessary. There are a number of services and people in Gateshead that can help you to understand the different SEND processes and support you through them. She added: "Someone has got to own it. You can also report a repair by informing any employee of the council's housing teamif they visit you at home, or are on your estate. Phil Hogg Head of Repairs and Maintenance at Gateshead Council Durham, England, United Kingdom 678 followers 500+ connections Join to connect Gateshead Council Northumbria University. Referrals for assessments are received into the service from Adult Social Care Direct, Community Based Services staff at Gateshead Council and through Healthcare . Gateshead is a partner in the North East Growth Hub, a digital resource for businesses providing information on the latest support programmes, funding and events across the region. :L+Ftc[Sdu|^Y^. People living in Gateshead Council properties have to wait an average of 29 days for housing repairs to be completed, according to a new council report. Office hours: 9am to 5pm, Monday to Thursday and 8.45am to 4.30pm on Friday. The costs start from 133.38 per week for a one bedroom apartment and 156.30 per week for a two bedroom apartment. People really are our greatest asset at Gateshead Council, and we value every employee. Whats in it for you? This covers things like outside painting, replacement windows and annual gas servicing. In addition to claiming for the repairs, we can also assist with claims arising from injury, illness or financial setbacks resulting from the disrepair in your home. Call us on 0333 050 8887 to start the process or fill in the form. Regent Street The department is on the lookout for more callhandlers and building technicians. Some work to your home is done as part of a planned maintenance or investment programme. A heavy recruitment drive is also under way in the local authoritys repairs and maintenance department with more than 100 posts still vacant. The contractors are currently repairing seven properties a week. If we were to take on your case and win, you would only be required to pay us a small percentage of your awarded amount. However a Gateshead Council spokesperson said the storm in 2022 had caused irreparable damage to the garages. Thank you so much. All rights reserved. We need people who want to make a difference, who are talented, possess the right knowledge and skills and who want the chance to demonstrate how good they are. If your repair can't wait until the programme we will carry it out within the normal timescales. Read more about the Housing Capital Investment Programme. As a tenant of any rented house, be that with your local council or housing association, you have the right to live in a safe and well-maintained property. <>>> 0191 433 3174. housingadvice@gateshead.gov.uk. Gateshead Council. You have the chance to buy up to 10 additional holidays per year. If you require any support using the site, please contact: OurGateshead@ConnectedVoice.org.uk, Gateshead council have created a directory of all the places available to our residents so that anyone who is cold knows where they can go to get warm, stay warm and enjoy a little company and some hot refreshments. However it did show that 36% of repairs were fixed when first looked at after being correctly identified. https://www.gateshead.gov.uk/make-your-voice-heard, Understanding advocacy and how it can benefit the people you work with. %PDF-1.5 We aim to offer an appointment for all urgent and routine repairs, at a date and time (morning or afternoon) that is convenient to you. If you continue to miss appointments for repair work you may be charged. For example, if you have a coloured bathroom suite and you need a new bath, we may replace it with a standard white bath which we hold in stock. Our business support events remain cancelled for now. Once registered, youcan book a repair appointment, check rent balances, pay rent and other service charges, and update personal details at any time. To keep up to date, why not follow us. One of those opportunities is our Customer Scrutiny Panel, which is open to both tenants and leaseholders of The Gateshead Housing Company. This could include compensation for any damage to clothing, bedding, furniture, or other personal belongings, which was caused by mould, a water leak, or any other incident for which the landlord or local authority was responsible. Visit directory. Youll be paid a competitive salary plus additional allowances where relevant. <> We have guidelines on how long different repairs should take. London You should report any damage to your local housing office. Employer Est. We would not replace all items, only the ones that are required. endobj Copyright Andy T - 2021. "As far as I am concerned having been in business before coming into this organisation, there are a few things I would like to say.". The backlog of repairs accumulated, according to council officers, is down to the Covid pandemic and weather events such as Storm Arwen. Well give you the chance to take advantage of various offers and discounts on shopping and household spend; including O2, Virgin Media and Dell. : 50K - 53K. However, the contractor will not ask you for any money when they call. Gateshead Council 4.0 . Chimney If the property has a chimney, then the flue, pipes and ventilation need to be checked regularly. [19] Economy [ edit] The area was once dependent on heavy industry such as steel making in the Derwent Valley and coal mining (across the borough). Residents of council properties in Gateshead wait an average of 29 days for housing repairs, while one house repair took more than three years to and numerous visits to complete, according to a . This can be damage or deterioration to the exterior that is connected to or forms part of the actual dwelling, or interior of the house or flat, their structure and common parts in case of a building divided into flats. Repairs to communal areas that affect large numbers of residents - such as stairwells, lighting, doors and windows in communal areas -are given priority. Couldnt leave any clothes in any of the bedrooms due to dampness and mould, our clothes, possessions & electronics were ruined and not to mention the huge amounts of stress this caused over the years. You will need to provide evidence of your illness, such as a doctors note, and prove that the council had a duty of care to you as their tenant. We hope to reschedule these events at a later date. These differences were acknowledged by Mark Smith, the director of public service reform, who said the waiting times "varies enormously". If you live in social housing or a local housing association property in the uk, we can assist you in filing a compensation claim if the property has fallen into a state of disrepair. Work to the outside of your home may not need an appointment. If they can't show you a card, or you have any other reason to be suspicious, don't let them in. We strongly advise you to take out your own insurance against loss of, or damage to, your belongings through theft, fire, vandalism or burst pipes. As a tenant you are not automatically covered for any of your home contents. As we are NO WIN, NO FEE housing disrepair lawyers & solicitors, the entire process is free of charge to you. What are the costs and charges at Watergate Court. Cllr Bernett continued: "I hope it works and I am glad we are doing something about it, but I tell you what, it needs to work fairly quickly.". Our housing offices are currently closed to the public. These are less urgent repairs such as renewing floor tiles or floorboards, or supplying and fitting a new kitchen unit. Your landlord has a responsibility to carry out repairs you have reported to them in a timely manner and to a satisfactory standard. Housing disrepair is a situation in which the condition of a rented house or flat has deteriorated or changed negatively since the tenant moved in. If the repair team is unable to keep an appointment, they will contact you to explain the delay and arrange another appointment. about Our Customer Scrutiny Panel needs you! Furthermore, they must also ensure that any repairs necessary are carried out in a timely manner. Do you want to work with us in helping to create spaces that are great to work and/or live in? Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead. Complain to the housing ombudsman The housing ombudsman is a free and independent service. Ian Mclackand, Gateshead Councils service director repairs and building services, said: In relation to the repairs backlog, we are just over halfway through that now. As part of our commitment to quality services, we aim to provide a reliable and quick repair service. If so we can help you claim compensation on a NO Win, NO Fee basis. Do you want a role where youre recognised for what you do, given the opportunity to thrive and have the chance to be the best version of yourself? We want as many of our customers as possible to have an opportunity to work with us to improve and co-design services in a way that suits them. You can create a free account to post activities, services and promote organisation working in Gateshead. endobj We will assist you in making a NO WIN, NO FEE disrepair compensation claim against Gateshead Metropolitan Borough Council. We understand that businesses have been faced with challenges like no other, which is why our team of business advisors continue to remain on hand. Planned repairs usually need an inspection before work is done. "The garages at Leam Lane had already been condemned, and we were working towards . View my payslip. Are you a Council or Housing association Tenant with housing disrepair issues? endobj If you live in a council-owned property, we can also help you to make a disrepair claim against your local council. Copyright 2009, 2021 Oracle and/or its affiliates All rights reserved. Our employees and contractors carrying out work will show you an identity card. E6 2JA. We're responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. Gateshead pensioner 'shocked' at council's repair works on his home of 66 years Austen Shakespeare 18/12/2022 A Gateshead pensioner says he has been left freezing and "in shock" at. VAT no 918 5617 01H Bauer Publishing are authorised and regulated for credit broking by the FCA (Ref No: 845898). The council is responsible for most repairs to your home. Damage to private property If any of your private belongings have been ruined whilst repair work was being carried out, then you may claim compensation for these items. This policy gives every claimant who deserves to be compensated the chance to make a claim without having to worry about the financial implications of seeking legal help. Vulnerable tenants will receive a quicker response to emergency work, such as heating and hot-water repairs, all year round. If you would like more information on how to go about making a compensation claim, please do not hesitate to contact us for advice. If it is, and we have enough information about the repair, we will place an order with a contractor to carry out the work. Some of these jobs need to be inspected before the contractor can start the work. View details of your former and current tenancies including rent statements and repair. If you call between 3pm and 8am Monday to Friday, or at weekends, we may not be able to complete the repair. We will offer you an appointment for the inspection, and at the time of inspection will arrange an appointment to complete the work. I am so grateful for your help with getting my property repaired for me & the financial compensation awarded to me has changed my life. The existing repairs policy was approved by Cabinet 13 January 2004 and then full Council and introduced revised repair categories and timescales, set out the list of These are things like burst pipes, blocked drains, non-secure windows or doors and loss of electricity. The council must make sure that the dwellings they offer are in a reasonable condition and that disrepair issues, if any, are addressed promptly. If this is not possible, we will replace with the items we hold in stock. Exterior areas External walls, the roof and windows for example and also any structural issues that may arise. Previous reviews include: Anti-social behaviour Customer service Reporting repairs Empty Property. Make sure you get in touch with a legal professional to find out more and start the process of claiming the compensation you deserve. Gateshead is a partner in the North East Growth Hub, a digital resource for businesses providing information on the latest support programmes, funding and events across the region. For emergency repairs you will need to guarantee access to our contractor for the next 24 hours. Call us on 0333 050 8887 or fill in the form for immediate help & assistance with your local autharity disrepair claim. Housing disrepair experts can help council tenants make a claim for the repairs their council has failed to carry out. Well help you save for your future with an outstanding employer contribution to your pension of approximately 18.9% per year, Youll have access to great health and wellbeing support, including discounted membership to GO Gateshead Leisure Services and ability to use our cycle to work scheme, You will receive a generous mileage allowance when using your vehicle for work purposes. Internal deterioration such as damage to carpet, walls etc. The team continue to support start-ups, business expansion and those looking to relocate but they're also on hand to help you during the pandemic. The Borough Council of Gateshead Civic Centre, Regent Street For the attention of: Deborah McNulty NE8 1HH Gateshead UNITED KINGDOM Telephone: +44 1914335961 E-mail: deborahmcnulty@gateshead.gov.uk Internet address (es): General address of the contracting authority: http://www.gateshead.gov.uk The 2011 census, stated that the Metropolitan Borough of Gateshead was 67.0% Christian, 0.9% Muslim, 1.5% Jewish, 23.9% were not religious and 5.7% of the population refused to state their religion. Office 3750 <>/Font<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 595.32 841.92] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> New online repair reporting system launched - Gateshead Council Home News New online repair reporting system launched 30 June 2021 Council tenants and leaseholders can book a repair. Homepage for Gateshead Councils Benefits and Council Tax information If so, please keep reading as youre just what were looking for! Were responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. Were truly committed to providing our customers with the highest quality of service and we need like-minded people who can help us deliver a sector leading service. 3 0 obj The Boiler Boilers should be serviced regularly and any problems with heating and hot water solved immediately. Gateshead Now is a collection of the latest news from Gateshead Council. As your landlord, the council has a legal responsibility to ensure that the property you are living in is in good, safe condition and is obliged to carry out regular maintenance checks. Welcome to My Housing Account - Gateshead Council's online service for council housing tenants. The procedure named f could not be accessed, it may not be declared, or the user executing this request may not have been granted execute privilege on the procedure, or a function specified by security.requestValidationFunction configuration property has prevented access. Request a FREE property inspection to find out how much your claim is worth. Local council tenants are eligible to seek compensation if the property they reside in has fallen below acceptable standards. Bauer Media Group consists of : Bauer Consumer Media Ltd, Company number 01176085; Bauer Radio Limited, Company number: 1394141Registered office: Media House, Peterborough Business Park, Lynch Wood, Peterborough PE2 6EA and H Bauer Publishing, Company number: LP003328; Registered office: The Lantern, 75 Hampstead Road, London NW1 2PL All registered in England and Wales. I have to tell you, this week I have had four complaints that have been going on for two years. In addition to this, the Council delivers a range of investment works including major, cyclical, and planned works. Gateshead Council Tuesday 26 April 2022, 4:42pm Gateshead council tenants are waiting an average of 29 days for repairs to be made Credit: PA People living in Gateshead Council. East Ham All the Storm Arwen roofing repairs will be complete, Im touching wood here, by the end of this week. Last week we successfully launched our new online system, with over 100 repairs reported in the first week. disrepair claim against your local council, housing disrepair claim for the repair of your property, North West Leicestershire District Council, We specialise in bringing claims against housing associations, Start your claim today by filling in the form. However, our partners are continuing to deliver a series of . We are also unable to check groups and activities listed onOurGatesheadand attendance to these is strictly at your own risk.Terms and conditions, Contact: OurGateshead@ConnectedVoice.org.uk, We provide a range of opportunities for customers to get involved, have their say, and help shape the way we deliver our services. You have the right to appeal if you don't agree with a decision to charge you for repairs. Councillors in attendance at the scrutiny committee voiced the concerns of residents in their wards following the report. Our business support events remain cancelled for now. If disrepair problems in your home have made you or someone in your household ill, damaged your belongings or caused you inconvenience you should be eligible to claim compensation. Please continue to be patient, as we are experiencing a high volume of phone calls. A total of 26 contractors and three council teams are now assigned to help reduce the remaining repair backlog. We are Gateshead Council'sHousing Team. Junior Interior Designer, Plater, Shift Manager/Shift Operations Manager, Regional Sales Manager, Customer Service, Administrative Assistant, Customer Service Advisor, Wedding Coordinator, Night Shift, Application Engineer. Top Jobs in Gateshead, England. A bit about Gateshead Council We're responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. Better Broadband in Gateshead Cyclical, Repairs and Maintenance Shop local and shop safely Covid-19 Local Restrictions Support Grants for businesses Christmas Support Payment for wet-led pubs COVID-19 Business Support Grant Council and elections Open Council and elections submenu The report stated it took council contractors a number of attempts before a full roof repair was completed three years after it was reported. We will pay compensation for damage which is our fault or our contractors' fault. The proposed changes to Council Housing Repairs Policy are consistent with the overall objectives for Gateshead as set out in Vision 2030 and the Council Plan. However, our partners are continuing to deliver a seriesofwebinars and onlinebusinesssupport services, for more informationplease visit ourBusiness Gatesheadevents page, Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead, Advice for business, self employed and employers, Sign up to our Business Gateshead newsletter. Hear all the latest news from across the North East on the hour, every hour, on 97.1FM, 103FM DAB, at metroradio.co.uk, and on the Metro Radio app. If your injury occurred through no fault of your own because the property was ill-maintained and the Housing Association landlords failed to put right a defect in an acceptable time-frame having been notified in writing of the problem, our personal injury lawyers would discuss your case with you before offering valuable advice on how best to proceed in filing your claim. Gateshead Council aims to complete the backlog by late March next year. Councillor Dot Bernett, who represents Dunston and Teams, said: "I'm looking forward to seeing something happening. It is also possible to claim for any damage that may have been caused during repair works. Sanitary fixtures and fittings within the property such as toilets, sinks, baths, showers and also the relating drains, pipework and plumbing.