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I try and ride economical to maximize range and durability. Here are a few red flags for anyone interested: I had my first issue within 4 days of receiving the scooter. Only tools required are the 4mm Allen wrench and a set of pliers. I also have a V1 and no issues. If we can't repair it, we'll send you an Amazon e-gift card for the purchase price of your covered product or replace it. 0000003099 00000 n One of the best ways to limit interruptions in your riding is to familiarize yourself with the owners manual before riding your self-balancing scooter for the first time. Check the lights, the brakes, and all the features, and make sure they are all working properly. PARTY ANIMAL Play your music with the enhanced Bluetooth speaker, sync the LED lights to the beat, and keep the party going. When you plug your charger into the wall, the indicator light will turn green. TWO OF A KIND Dual hub motors unite to create 700 watts of pure electric power, pushing the V6 to speeds up to 10 mph. We show a quick view of removing the console, console disassembly as well as troubleshooting the signals to the Console control board from the Throttle Hall Sensor. Also if there is a critical mass here, we may be able to have the company fix their problems. Please Note, some electric scooters share error codes. Learn more about your GOTRAX from full overviews and specs to troubleshooting. When the battery is fully charged it will change from red to green. Users need to manage the learning curve of managing their new technology and simple troubleshooting techniques. What did the brake pad rubbing sound like? Dont try to work around damaged partsthey can cause further damage to your scooter and possibly put you in danger. GoTrax GKS: Specs. Gotrax recommends 3-4 hours for charging time. Include an image for extra impact. If there is something wrong with the scooter, you might be able to find some of the answers from the owner's manual. EDIT 3/31/21: GoTrax has fixed our issue and have replaced the faulty scooter. Now you are finished and ready to test your work. Please Note, some electric scooters share error codes. (If you see an issue, please stop and consult a technician before proceeding.). Has been extremely slow to respond with replacement parts. E03 - Change speed settings or gear. I err on the conservative side, and would rather "under charge". This is telling you the charger is working. This issue is new and is being looked at now.. Save my name, email, and website in this browser for the next time I comment. Gotrax is known for adapting its electric vehicles to the needs of consumers. Problem 1: Electric scooter losing Power The first thing you should do is check the battery. Need help troubleshooting a scooter issue? The first action we recommend is to turn the scooter on, activate the throttle, and push the scooter to normal walking speed. If you find yourself in this situation, follow these steps and your Gotrax will charge up just like new! From loose power cables to defective charging ports, theres always a solution to make your Gotrax scooter start charging again! EXTRA FEATURES- Get the free app to choose between 3 different ride modes, track travel time and distance, share your activity with friends, and more. 2 Scooter are completely unusable.Which is now costing us additional money as it was the primary method to get to work. Now i have error code 30! If the scooter works after disconnecting the brake switch then the brake switch is defective. If this does not work, replace the console. We frequently update our user manuals at gotrax.com, and reserve the rights to update and change manuals online. This electric scooter comes with an updated, brighter headlight and a larger LCD screen. Use a can of compressed air to clean out any dirt and debris that may be stuck in there. As an Amazon Associate I earn from qualifying purchases. So far so good for me. Hmm, I'm thinking I have one of the old GoTrax GXLs (bought it last year). There are common reasons why any brand of hoverboard may be beeping, and also reasons that may be particular to your model of Gotrax hoverboard. Find your product below and click the link to be directed to the specific information for troubleshooting. Reply, How can I change the Inner tube on the gotrax, bossmanron747 - If damaged do not proceed. Our combined issue is we have been getting run-around from the company's support and are looking to see if others are having similar problems. Use a can of compressed air to clean out any dirt and debris that may be stuck in there. Here you a can find all the frequently asked questions (FAQ) about gotrax products including our hoveboards, electric bikes and electric scooters. IT GOES ON AND ON The powerful lithium-ion battery has a long lasting charge, keeping the V6 going for up to 15 miles. Include an image for extra impact. So frustrating. The most obvious reason your Gotrax hoverboard will not turn on has to do with its battery. Firstly, you can check out the common troubleshooting tips we have provided, or check the indications specific to your particular model of Gotrax hoverboard here. I've emailed support but I'm waiting. There are common reasons why any brand of hoverboard may be beeping, and also reasons that may be particular to your model of Gotrax hoverboard. When it comes to hoverboards, the magic fix-all is called recalibration. Even if just pressing for a second - Kind of scary actually. I was disappointed with the v2 we received, which is a shame since it really was a fun scooter. E5 - Replace controller / replace entire product. Set the line out of the way once disconnected. Problem not solved. Some scooters need to be pushed to walking speed before they will turn on - this is a safety feature to prevent them from being accidentally started by leaning on the throttle when not riding the scooter. Check Out Our Guide! Is a fire hazard. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Happy to help! Tighten the screws firmly. Disconnect brake cable (Handbrake Edition Only), Reconnect the brake line (Handbrake Edition). 0000013506 00000 n There is a groove at the bottom of the battery that must align with the motor adapter in order to supply power to the motor. This scooter is giving a E3 Error code and the manual simply states to replace the console. Take care of your ride so it can take care of you. Easy Fix but time consuming. It is not managed by iFixit staff. If the battery is fully charged, then the issue is likely with the motherboard or wiring. There are many possible reasons why your Gotrax hoverboard is not balancing. *You may need to perform a recalibration up to three times to fix your issue. I have given up on this company doing the right thing. Here is a link to find the manual for your Gotrax hoverboard. Many Gotrax hoverboard models have a battery indicator light to also indicate your hoverboard needs to be charged. I requested a refund. Next, take an alcohol wipe and use it to remove all traces of lint or dust from inside the charging port on your scooter. All rights reserved. Read reviews and buy GoTrax Apex PRO Commuting Electric Scooter - Black at Target. ESn^;*43x"Ir~\+RCe&1OkX2G0Y=wIdiFS Press question mark to learn the rest of the keyboard shortcuts. No. Scooter is in the dumpster. Related: Mobility Scooter Battery Losing Power Uphill Fixed. 0000006755 00000 n EXTRA FEATURES- Get the free app to choose between 3 different ride modes, track travel time and distance, share your activity with friends, and more. It is possible to check the voltage of your battery using a voltmeter. The first was purchased 40 days ago, the next 2 were purchased together around 30 days ago, the last was purchased 20 days ago so they do not appear to be batch quality issues. . In either case, bring it back to wherever you bought it for further assistance and warranty coverage. The Compact 25v.2 Battery and 150 Watt electric motor powers the GKS for up to 7.5 miles per charge. Update July 31: my gxl v2 is still riding well, I just pumped the tires up to 45 psi which greatly improved speed and rideability. If you have done these things, but are still having trouble, please contact customer service. Here are a few red flags for anyone interested: I had my first issue within 4 days of receiving the scooter. I finally received the replacement parts. Returned the v2 and are now trying a m360 instead /crosses fingers. On that same hill last week I got about 16 top speed. Many Gotrax hoverboard models have a battery indicator light to also indicate your hoverboard needs to be charged. You can now turn your hoverboard back on.*. You will see the LED lights start to flash. A revolution is on the way - and Electric Scooters are leading it! We'll go through each electric scooter and the error codes that occur. If you experience problems with any of these models of e-bike file a claim below. k 3TXK c"b0] 3:P $% Visit our Battery Pack Load Testing Guide. You will see the LED lights start to flash. (Be sure to follow local laws and regulations when disposing lithium ion batteries), While the battery is out, it is a great time to check the connections at the bottom of the tiller. Down a hill I got up to 19 mph on the speedometer. These models of e-bike only feature an LED Display. Not much help really. Most electric scooters with old or worn out battery packs will operate with a very small amount of power when the battery charger is plugged into both the scooter and the wall at the same time. Back wheel cover scraping tire. You can recalibrate your Gotrax hoverboard by following the instructions above. 0000009925 00000 n Fortunately, if you have a few tools and spare parts lying around your garage, you can put together your own scooter with ease saving money as well as adding some fun to family time. Anyone familiar with modern technology knows the healing properties that come along with turning something on and off. In this video we take a look inside a GoTrax G2 Scooter. Front wheel cover scraping wheel - easy fix but annoying. Always be sure to consult the . The speed of the GKS kids scooter is locked at a safe but fun 10mph. Yes, you read that right. Turns on but shows zeros no matter what. For example, only standing with one foot on your hoverboard can cause some models to beep. Further, the locking pin is completely . Electric scooters are the folding, stand-up variety - a grown-up version of the kick scooters you may have used as a kid. The problem with your Gotrax scooter may be a loose connection or a dirty charging port. When GOTRAX GXL V2 display is blacked out you can release Power Key. Kid really loved the speedometer and the cruise control feature! 51 reviews. Free standard shipping with $35 orders. Reply, Took mine to the local bike shop. One of the best ways to limit interruptions in your riding is to familiarize yourself with the owners manual before riding your self-balancing scooter for the first time. If your Gotrax hoverboard will not turn back on you are experiencing an issue. 51 4.7 out of 5 Stars. Often when there are small issues like this with your hoverboard, it simply means it is time to recalibrate. To determine whether either of these is true, unplug all of your devices from power and try charging them again. When you plug your charger into the wall, the indicator light will turn green. This is a few specific actions that act as a reset for your board and can fix many common issues. This may solve your issue altogether or at least give you some more information on where things might be going wrong so you can do further troubleshooting on other parts of your machine or batteries. Include an image for extra impact. We would be more than happy to help you by providing troubleshooting steps and also any replacement part needed if you are still under our warranty period. Check Out Our Guide! Here is a simple video demonstrating how to change the battery in a hoverboard if you have determined that is your problem. Entice customers to sign up for your mailing list with discounts or exclusive offers. Grab the new battery pack and ensure that your are installing the battery pack correctly. If the battery is fully charged, then the issue is likely with the motherboard or wiring. If the unit has a brake cable running to the hand brake, you will need to disconnect the line before proceeding. They did not respond for 3 days, then said I was outside of the 30 days window which was untrue based on when I filed my request but true based on when they responded. E10, E11, E12 - Contact GOTRAX Customer Support. Between our 4 scooters, we have many minor quality issues and a few major manufacturing issues. Brand new battery not holding charge. Expand the connector pins just the slightest to make sure everything is snug when you put it back together. Weight: 17 pounds. I've had mine for almost two weeks now, and have not experienced these issues. 0000000016 00000 n Has expected us to be scooter technicians to diagnose the problems. Find helpful customer reviews and review ratings for Gotrax Vibe Electric Kick Scooter, 6.5" Foldable Commuting Scooter for Kids 8-15, 12 MPH & 7 Miles Range E Kick Scooters for Kids, Teens, Boys and . When you connect the charger to the hoverboard it will turn red to let you know it is charging. 0000008779 00000 n Add a Heritage Helmet to your Cart for Free with All Rideables Above $500, F1 Fat Tire Electric Bike $699 + This week only, South Georgia & South Sandwich Islands (GBP ). I have updated my review from 1 star to 3, and will update again . I cant find anyone who sells them including the gotrax website, acisneros0873 - Fuses are usually located on the outside of the scooter, or under the footplate in the wiring harness near the battery pack. Store the screws and hook in a safe location for later use. 3. Here is a link to find the manual for your Gotrax hoverboard. PARTY ANIMAL Play your music with the enhanced Bluetooth speaker, sync the LED lights to the beat, and keep the party going. Fix stuck GOTRAX GXL V2. Beeping can also indicate uneven pressure on the hoverboard sensors. If you suspect either issue, try removing and reinserting batteries or replacing them altogether with new ones before attempting to charge your scooter again. Make sure the petals are level with each other and on a flat surface. TWO OF A KIND Dual hub motors unite to create 700 watts of pure electric power, pushing the V6 to speeds up to 10 mph. Since battery indicator has 4 bars, easy to do the math. If it does not change to red when you plug it into your hoverboard, your issue could lie in the charging port. If you cant find any blown fuses, its possible that your charger is malfunctioning or your scooter is defective. Electric Scooters If you have tried to charge your hoverboard and it still will not turn on you need to check if there is an issue with your charger, charging port or battery. Make sure the thread part of the console aligns with the drilled holes for the locking hook and gently press down to ensure the console is secure on the battery. There is no doubt that hoverboards are a popular and fun way to get around. Of course, you could also have an issue with your battery. They can be reached at gotrax.com TROUBLESHOOTING This scooter is covered by a 90-day manufacturer's warranty that covers Do you think most of the lower-priced scooters are having these problems? 0000001330 00000 n Powered up the scooter. 21E - Controller Failure22E - Handlebar Failure23E - Motor Failure25E - Brake Lever Failure30E - Communication Failure. Through simple troubleshooting, you can attempt to determine where your issue lies and see if you need outside help to solve it. 20 MPH Max speed and durable 10 . You can contact Gotrax to get more information, talk about your warranty or learn about repair options. GoTrax had previously held a 1-star rating based on reviews on its BBB page, but has since increased to just shy of 4-stars with a current 3.94/5 review score. New Safe Step Technology - Both feet must be placed on the . You may want to check your fuse box to see if any fuses are blown. The motor does make some noise when first accelerating but goes away. This Tuesday I have a brand new scooter coming that was $1400 so hopefully I can kiss these issues goodbye. 0000256654 00000 n Has refused refunds. 0000003486 00000 n I requested a refund. If it does not change to red when you plug it into your hoverboard, your issue could lie in the charging port. How do you check the odometer on the GXL V2? Can't get the scooter to start. To remedy these common issues all you need to do is place your Gotrax hoverboard on a flat surface and/or reduce your speed. What if the part I ordered did not solve the problem? They cannot show error codes. Learn more about your GOTRAX from full overviews and specs to troubleshooting. Even if you've just ridden it, the battery may not be sufficiently charged. `f25Jz>`lf(< @%-vCN Here is a simple video demonstrating how to change the battery in a hoverboard if you have determined that is your problem. If your Gotrax is not charging through its USB charging cable, it may be because of one of two reasons: 1) The battery was left plugged in too long and turned off due to overheating, or. These codes will pop up over your console's display when there are issues within your electric scooter. Often when there are small issues like this with your hoverboard, it simply means it is time to recalibrate. Front tire making a very loud noise. If your Gotrax scooter wont turn on and your battery is fully charged, check that your power board isnt damaged. Pull and push on each connector and individual wire inside of the connectors to make sure that all connections are properly seated and attached. These codes will pop up over your console's display when there are issues within your electric scooter. Lift or block the scooter's rear wheel off of the ground and plug the battery charger into the scooter and the wall. I have had it for over a month now and have had zero problems with it. This guide acts as a resource for GOTRAX users looking for a fast and efficient way to troubleshoot possible error codes that may occur on your Electric Scooter or Hoverboard. This is the simplest and easiest way to remove and install a new battery in your Gotrax GXL Scooter. We'll go through each electric scooter and the error codes that occur. Troubleshoot common issues with your gotrax hoverboard with our handy guide. Got stranded away from home and had to push it home in this mode which was super difficult and frustrating. The difference is, these are much more fun! There are many possible reasons why your Gotrax hoverboard is not balancing. Many hoverboards will typically also beep when they reach maximum speed, if they are tipped too far forward or backward or if they reach too steep of an incline. Gotrax has also added a longer battery life. Should you see any of these error codes turn off your electric scooter and DO NOT RIDE it and contact GOTRAX Customer Service here.