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I can be reached directly at ************ ** ********************************, *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. (705) 733-3332. By creating this job alert, you agree to the LinkedIn User Agreement and Privacy Policy. It's a winning formula for Laura Buick-GMC in Collinsville: A $3 million expansion, 700-car inventory and 32 years of car-selling experience. Beat local competitors. We are part of the Orveon Group, and in joining Laura Mercier you will not only receive innovative and artistry led training, you will also join an incredible group network of brands, where developing our people is at the heart of our business. I was told by **** ******* to follow the instructions on Laura Buicks GMC website to cancel the warranty and get a partial refund. Please reach out to me via phone or email and I am happy to review this matter further in an attempt to cover your repairs. All questions answered. Twenty-million-dollars in inventory doesn't hurt, he said. Other then that my sales guy was great when I bought the truck. This has been going on for several weeks and every time I call to get an update the response is either any day or let me go check and get back to you. We combine family values, integrity and character so that our customers are sure to get excellent service and are always treated with the utmost respect. Per our last conversation, it is likely that the independent shop that removed the plug may have damaged it. LAURA BUICK GMC - 24 Photos & 120 Reviews - 903 N Bluff Rd, Collinsville, IL - Yelp Restaurants Auto Services Laura Buick GMC 120 reviews Claimed Tires, Car Dealers, Used Car Dealers Closed 8:30 AM - 6:00 PM See hours Write a review Add photo Share Save Photos & videos See all 24 photos Add photo Services Offered Verified by Business Use our search function below or click the buttons of popular models to start your search! No car available for me now. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. I specifically remember asking the salesman for an information packet before I agreed to the warranty and was told he couldnt find one and showed me the laminated card on his desk which contained very minimal i formation but I trusted him. They were helpful and friendly. After reviewing your past year of repair history with our service center, it is apparent that your vehicle has numerous problems that are triggering check engine lights at intermittent times. The other items recommended were not since you did not authorize or pay for the additional repairs needed. ************. In case you have further questions on booking your test drive or require certain recommendations on how to reach our dealership, contact us at +1618-623-4768 where we now have happy, intelligent car dealership industry experts that can surely assist. The new showroom at the Laura Buick-GMC dealership. Laura Buick GMC Lifted Trucks Laura has over 100+ new and pre-owned lifted trucks to choose from. When I called they kept saying high millage and just wouldn't find me an answer gas vs Diesels coverage. Welcome to Bob Brockland Buick GMC in COLUMBIA, IL near St. Louis. I have your contact information and will be in touch after the holiday weekend once I have a response. Call 618-623-4768 or Email Us anytime! After several calls and having to drive to the dealership to get any answers I've been getting the run around about getting the extended vehicle warranty reinstated. Laura Trucks Schedule Service Accessories Loaner Vehicles 903 N BLUFF RD COLLINSVILLE IL 62234-5820 US Sales (618) 623-4768 Service (618) 307-4724 Parts (618) 312-1524 Get Directions Hours Of Operation Sales Service Parts CATERING Belleville, IL DRIVERS - Laura Buick GMC IN COLLINSVILLE Thank you for choosing our dealership! The manufacturer should be responsible to replace the dash on the vehicles since they used inferior material and didnt do the recall for 6 years or so which allowed the dash in my truck to deteriorate to the point it was already getting brittle and cracking. Dealership did not disclose vehicle being in an accident that involved being towed prior to purchasing. 903 N Bluff Rd Collinsville, IL 62234 We specialize in lifted trucks and superior service. Your comprehensive owner benefit program, Chevrolet Complete Care, ensures our commitment to owner satisfaction. To clarify, your wheels would be covered under the road hazard portion of the warranty (bent from a pothole as just one example). Show All. In any event we are here to help. It's a collective group of good people and that comes through for the customers, he said. This gives us more validity, said Sales Manager Jack Anderson III, who is the son of owners Laura and Jack Anderson Jr. When we tell people we're a top dealer in the country, people feel at ease.. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. . We took it in and they kept it about another month and a half. We pick the car up and after a week the light came on and the dash bored went crazy light going off and on and the car cutting off. Customer Reviews are not used in the calculation of BBB Rating. They were supposed to fix a place on the car, but they went back on their word there. Clearly false advertising. It also states that chrome wheels are not covered by the cosmetic damage portion of the agreement. All.i ask don't let me waste my time to fix something that a dealership worker gets paid by the hour to do. We have been family-owned and operated since 1975 and are proud to serve as your COLUMBIA, IL Buick and GMC dealer for 42 years! Retail Hiring Event 3/15 10-2pm Irvine All Retail Positions! Note that complaint text that is displayed might not represent all complaints filed with BBB. away) (618) 803-4225 | Confirm Availability Video Walkaround Now that I have an issue, I have reached out to the dealership for a copy of the warranty benefits and contract. I'm glad I didn't buy a 2022 heavy duty friend have the same issue I'm having 5k miles vs 150k diesel is a diesel my 2000 f350 400k miles no problem runs like champ. Definitely will recommend to friends in the market. Come see why we are the #1 Volume Buick GMC Dealer In The Nation! Bucknor for rejecting handshake: Zero class, Man shot and killed after fight in downtown St. Louis, Fate of St. Louis Fox Theatre still undecided, Liberty High student killed in St. Charles shooting could heal you with a smile, Brothers who did everything together, fashionista among victims in fatal St. Louis crash, St. Louis prosecutors staff down by nearly half as caseloads jump. However, you were provided and declined additional repair work to fully repair your vehicle. Service technician Chad Brauss works on a truck in one of four new service bays at the Laura Buick-GMC dealership at 903 N. Bluff Road. ***** ******General Manager***** ***** *** Two days later the check in light came back on. Rolla, Farmington, and Chesterfield, MO Chevrolet, Buick, and GMC customers can visit us to check out our wide inventory of vehicles. They use *** and getting some work done I check with *** to let them know of a possible claim before going to shop and they tell me dealership sold me a extended coverage cover only by gas powered heavy duty and that the extended Coverage doesn't not cover Diesels and was told when I bought the coverage it did. I called dealership and spoke to the sales manager at Laura Buick GMC and he said they do not need to disclose vehicle accident report for unless it was a major accident. Called and asked to bring in-inspected and advised that over 3000.00 worth of work needed. General Motors may cover the paint peeling depending on what is causing the paint to peel in the first place. I called Laura Buick GMC who I bought the truck and warranty through to get my money back because the warranty was no good since the wheels couldnt be fixed. And followed up with everything I called about. and it was probably the best experience I think I could have had. It's much more comfortable.. When I called the extended warranty company they said the extended warranty was also canceled. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. The new entrance at the Laura Buick-GMC dealership at 903 N. Bluff Road in Collinsville. Buy. One Owner. Over 90,000 businesses use Birdeye everyday to get more reviews and manage all customer feedback. Birdeye helps millions of local businesses to be found online with all their reviews and accurate business information. ***** ******General ManagerLaura Buick GMC******************************* This is provided upfront for all customers to ensure any known vehicle history is transparent and available prior to ever even working with one of our team members. Thank you for bringing this matter to our attention. Owner at Laura Buick-GMC, INC Collinsville, IL. I have been informed that the warranty they sell through GM Financial runs concurrent with the vehicles factory warranty. Hours & Directions Service Appointment The expert team at Quality Buick GMC is committed to caring for your vehicle for as long as you own it. Please let me know if you have any questions or concerns. The manufacture is well aware that the inferior model car plastic that the dash is made of on a $55,000 truck is not made to last over 3 years or any future maintenance without breaking or cracking and no plan other than change the airbag and leave the dash in pieces and not be responsible. Harry was very helpful. There was also residue of dried coolant found beneath the radiator indicating a leak present. | Learn more about Laura Waller's work experience, education . He informed me that he has spoken directly with Mr. ****** and that Mr. ****** was pleased to hear that the warranty had been reinstated and all issues resolved. You can find us at 903 N BLUFF RD in COLLINSVILLE, IL 62234-5820, just a short drive away from St. Louis, MO, Belleville, and St. Charles. Get more reviews from your customers with Birdeye. We treat people fairly and I think that goes a long way in today's world.. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. A self motivated and diligent strategic project manager with much experience of commissioning and managing health interventions utilising PRINCE II skills. Please let us know when you would like to have to coordinate the touch-up repair and we are happy to accommodate your schedule in doing so. Anderson said the dealership was already gaining momentum from increased sales in December, following the renovation of their showroom and service area. 903 N Bluff Rd, Collinsville, IL 62234 United States, 'Facebook Reviews' are now 'Facebook Recommendations', How to respond to bad reviews and repair your online reputation. Yes 199. Submitting a response indicates a willingness to work with customers to make things right. Our goal is to give you a better way to purchase and service your automobile. Your vehicle was towed to our service center from a different repair shop and came partially disassembled from the original repair shop. We're your number one new car dealership in the Greater St. Louis, MO area. Show All. THE BENEFITS OF CERTIFIED SERVICE When it's time for vehicle maintenance, let the Certified Service experts handle it. Service Manager. There is a new drive-in service area and five bays have been added to the service garage. www.laurabuickgmc.com Laura Buick-GMC is a family owned and operated automotive business with a strong commitment to customer satisfaction. Well guide you through the process. Thank you for reaching out and bringing your concern to our attention. Two years later I take the truck into my local GMC dealer for warranty request due to the clear coat coming off the rims. Laura Buick GMC Initial Complaint 12/09/2022 Complaint Type: Guarantee/Warranty Issues Status: Answered I bought a new 2019 Sierra in Oct. on 2019. Service Manager. Regardless of the compound of wheel, if the cause of the damage is from a chemical cleaner it would be considered outside influence and not "wear and tear" nor a warrantable item. We are happy to review this again for you to see if there is a way for your repairs to be covered under the warranty you purchased. You can unsubscribe from these emails at any time. You and I have personally spoke on several occasions regarding your concern with the touch-up performed on your vehicle. Let me see if there is any possibility that they may goodwill a replacement dashboard. Thank you for bringing this concern to our attention. More than 10 shiny new cars, SUVs and pick-up trucks can be now be displayed in the modernized chrome-and-glass showroom. It is my understanding that this concern was resolved last Friday, April 22, 2022 by our Finance Manager ***** ******. I am sorry to hear you are having issues with your GMC Sierra. I just confirmed with our Finance Director, ***** ******, that you both spoke today and that ***** confirmed with you that you do have warranty coverage in effect for your diesel truck. This profile is powered by Birdeye. Click the link in the email we sent to to verify your email address and activate your job alert. It is very atypical for a wheel as pictured in the images shared with us to have any type of cosmetic issue caused by a material defect. I canceled a wheel protection warranty on 11-23-2021. Owner at Laura Buick-GMC, INC Collinsville, Illinois, United States. I feel this warranty they sell is advertised with false information because is says they will cover cosmetic damage to the surface that alters the normal appearance of the wheel but then deny the claim saying its wear and tear. BBB Business Profiles may not be reproduced for sales or promotional purposes. We have a wide-ranging selection of new Chevy Cruze sedans and Silverado trucks for you to buy. I have seen road debris chip paint and bumpers but this isnt anything similar to that type of damage. Your warranty covered a portion of the replacement of several internal components of your engine. Thank you for brining your concern to our attention. The items you authorized and paid for were completed. So no Im not happy and will not be any time I drive my GMC truck that rattles. Email Me More info. His father will be here. Sign up for our newsletter to keep reading. Subscribe with this special offer to keep reading, (renews at {{format_dollars}}{{start_price}}{{format_cents}}/month + tax). After three week they call us and we paid and receive our car. After several conversations with the **** ******* at Laura Buick GMC he said the when he spoke with the warranty company the were denying the claim because they said it was due to possible cleaners or road salt which caused the problem and falls under wear and tear. away) (618) 803-4225 | Confirm Availability Video Walkaround Test Drive Delivery GOOD PRICE Newly Listed Used 2010 Chevrolet Traverse LTZ License Plate Bracket, Front Mounting Pkg 9,995 85,530 miles 17 City / 24 Highway Laura Buick GMC, Inc. (1.43 mi. We believe in transparency in all aspects of our transaction, which is why we prominently display AutoCheck Vehicle History Reports on every used vehicle on our website, free of charge. The Chevrolet Owner Center is a one-stop, online resource for all your vehicle needs. Please let me know if I can be of further assistance or if you would like to discuss this matter over the phone. This is a good team atmosphere, not a lot of places can say that, Powell said. I wasn't calling about the truck issue was calling about the coverage and I was getting work done at **** ***** ***** and they also reassure me the coverage doesn't not match for diesel work only gas powered. And it's all added up to the family-owned dealership earning the fifth spot in the country for GMC pick-up and SUV sales for the month of January. General Manager at Laura Buick-GMC, Inc. Collinsville, IL. Automatic 557 Continuous 2 Manual 6. Laura Buick GMC is a family owned and operated business with a strong commitment to customer satisfaction. We apologize for the dissatisfaction you are having with the warranty product you purchased two years ago. I bought a new 2019 Sierra in Oct. on 2019. Great service. (And who knows how many more.). Location Leachman Buick GMC Cadillac Model Code 4NC56 Buy From Home KBB INSTANT CASH OFFER Get Financed Online Click to call Available Now! havent heard back from them guess they dont want Suggest edits BIRDEYE FOR BUSINESSES This profile is powered by Birdeye. ************ So every time I get in my truck Im reminded of the day I took my truck to Laura Buick to get what should have been a simple part change. In addition I went to get an oil change at a major change, and they said that the drain plug is completely stripped so the only way it is coming off is if it breaks off. Love the truck! Search more new GMC vehicles for sale here at Laura Buick GMC. This dealership has told me one lie after the other. When you inquire online nobody contacts you. Susan Hagopian and her husband Stephen Hagopian, of Glen Carbon, look at the interior of a 2012 Acadia FWD Denali at the Laura Buick-GMC dealership. This is great. It's been 2 days a 2min call to *** to double check and a call back is called customer courtesy and if I did this at my job I'd be written up or fired! Join to connect Laura Buick-GMC, INC. Report this profile Experience . Visit the Career Advice Hub to see tips on interviewing and resume writing. As for the paint peeling, all paint and interior protection plans are going to protect against elements like acid rain, hard water, bird droppings, etc.