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IfYouwere aware of the disruption prior to the date of theBookingand did not make reasonable suitable alternative travel arrangements. Ticketek Australia you're a pathetic poor excuse for a company. The provided refund link for refunds by Ticketek was broken and didn't lead to any refund service. Please also read the General Conditions of Refund. I bought three (3) tickets to Aunty Donna's Sydney Enmore Theatre show. Safe, Fast and Verified I finally did get a short email back the night before the event, ABSOLUTELY APPAULING. A more suspicious person would say that they know this as it seems they have done it to others on the product review website. Where You have not been physically examined by aDoctor prior to the date of the Booking. It goes against our guidelines to offer incentives for reviews. To protect fans, strict anti-scalping measures will be deployed for the tour, with all tickets digitally supplied and accessible via official ticketing apps only. They stole my money too. 2023 ProductReview.com.au Pty. Paying Party Any organisation or body who has a legal liability to pay compensation for the failure of the service, against whom You have a right of refund. Please also read the General Conditions of Refund. Any temporary relocation for work must be for a period of at least 3 months. chevron_left, Availability & type of seating will vary & is set by the venue. Don't EVER buy for a friend, NIGHTMARE. Travelling can be a huge expense, which is why its normal to try to score savings when you can. I couldn't return to where I was, no progress, the booking system repeated itself, etc. I know this should be normal good service, not worth commenting on, but I was so relieved and wanted to balance out some of the other comments. It's the result of a monopoly. They rapidly charged my credit card, then didn't provide the tickets. I booked some Elton John tickets but didn't receive the pdfs in the original email confirming the purchase. Ed's 2023 tour will see him performing at our most iconic stadiums in Wellington, Auckland, Brisbane, Sydney, Melbourne, Adelaide, and Perth. Their garbage outline needs us to be examined physically to be considered for refund, in the midst of a pandemic. 2 tertiary educated people wasted 1 hour each of their lives without successful purchase of any tickets. Their website kept jumping us to different sections than the chosen one, then missed the mistake and paid.Tried to contact to rectify but no news.1 month later someone contacted us via FB saying all other tickets were sold out.Cheers Ticketeck for only taking 1 month to get back to me! Youmade an unsuccessful request for annual leave for the date of theBooking. Stick to Ticketmaster. Superstar Ed Sheeran is set to return to Australia and New Zealand in February/March 2023 for a massive run of stadium shows as part of his + - = x Tour (pronounced "The Mathematics Tour"). means cancellation or significant delay of flight(s) which. Definitely, Trustpilot should bring a starless option, these scammers even don't deserve 1 star! Why is your site permanently unavailable. If there was a Zero Id use thatDO NOT USE Ticketek Marketplace thinking they are reputable & honourable brand They take your money months before the event and then hold onto it until you complain to consumer affairs or mediaAppalling and illegal to not meet their 10d refund policy. Once got a response to an email because I didnt purchase the ticket wont gi. Verification can help ensure real people write reviews about real companies. The customer service was super helpful and I got the ticket value back and it sold super quickly. If there is a financial failure of any Transport provider. I can not believe in this day and age HOW BAD this company is. I recognise the terms of service were available, but nobody reads those. If Your flight is Your Booking and it is cancelled or postponed, and You have a right of compensation from the Airline or another Paying Party. Paying Party Any organisation or body who has a legal liability to pay compensation for the failure of the service, against whom You have a right of refund. No way to recover tickets. To apply for a Refund simply click on the link in the Refundable Tickets section of your booking confirmation email, or click here and insert your OrderID found within the Refundable Tickets section of your booking confirmation email. This is not an insurance policy. This includes ticket orders associated by the same name, email address, billing address/delivery address, credit card number or any other details provided to Ticketek. We use dedicated people and clever technology to safeguard our platform. The office was just as bad as the ticket fees would have you believe. What should I do? Wemay refund where You are unable to Attend Your Booking because of one of the following reasons associated with Covid-19: We dont refund where Youare worried about catching Covid-19 or where Your travel plans are affected by Covid-19 restrictions. Voluntary relocation or where you are changing employer for a new role. Doctor A qualified medical practitioner registered and licensed with a recognised professional body. Why are there multiple listings for the same event at different prices? Yes, customers can select Refundable tickets for tickets purchased through Ticketek Marketplace Ultimate and Ticketek Marketplace Deals but not Ticketek Marketplace Fan to Fan ticket sales. New comments cannot be posted and votes cannot be cast. If there is a financial failure of any Transport provider. Illness / Injury (including Covid-19) Pre-existing Medical Condition Pregnancy Complication Armed Forces Naval Service, Marines, Army or Air Force. Cutting-edge production the likes of which have never been seen before in Australia or New Zealand will see Ed perform in the round surrounded by fans, to some of the largest venue attendances ever. I have now been trying for a refund for 6 months. How insensitive is that. Make a report to ACCC. Any evidence requested by our Customer Experience Team to verify the emergency circumstances. Anything which our Customer Experience Team considers is not intended to be included in this list of valid reasons for refund. Immediate household persons living together at the same permanent address. I bought tickets to and event halfway through last year, tried to call them on a number of occasions and tried to email them, i unable to get in contact with anyone they have set up their phone lines and email systems that way intensionally. Poor service really. Immediate household persons living together at the same permanent address. I paid the additional cost in checkout for refundable tickets. Where documents can be replaced in advance of theBookingor on the day. and subject to change at any time. NEVER NEVER again. Press J to jump to the feed. The show was moved to 2022 instead of 2021.I requested a refund as I wouldn't be able to attend the new shows. Can I use a Ticketek gift card or voucher? A police report confirming details of the theft. The other two (2) tickets (also requested for a refund online) were emailed to me on the 23rd of April 2022 and not refunded. I had tickets for an event that was supposed to be in 2020 and then 2021 and now I have a 3 month old and I thought Id be ok to leave her for a night by now but Im not. This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.com.au. I am not a lawyer, but charging a relatively significant amount extra for optional refundable tickets, then making it basically impossible to get a refund, strikes me as something that shouldn't be allowable under consumer law. Immediate family Your husband, wife, partner, civil partner, parent, child, brother, sister, grandmother or grandfather, or stepfamily. Hello fresh has an offer on Ticketek, which is a scam dont click it .They get your card details and charge you for food boxes u didnt order and refuse to delete your account and details , only claiming they deactivated it and keep sending you recipe Neals for dishes you cant even eat cuz your allergies.Why is Ticketek promoting hello fresh I got scammed, Im sure anyone else who went for the offer did too . Are Refundable tickets available through Ticketek Marketplace? Change My Location I reported the scam to my credit card provider! Thanks a million Sandie for your wonderful help & tickets are now sorted enabling us to still attend the concert. Everybody else looks like a paedo. Might be worth looking into? Not that they are necessarily wrong, but people often don't comment when things go routinely right. Please note that tickets for Melbourne and Adelaide concerts are still locked and fans will be notified when these tickets are released. Just fake a doctors note, cant imagine they review them too carefully. Anything which our Customer Experience Team considers is not intended to be included in this list of valid reasons for a refund. A Refundable Booking is an optional extension to Our standard Terms & Conditions of sale and trade, and it provides a refund for certain defined circumstances outlined in this document. .As i still had a ticket i was refused a refund ,how many people did this happen to,they are making extra money from covid . General disclaimer: All third party trademarks, images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. No contact available anywhere.No responses from support requests, just an "we are trying hard, thanks for your patience.Meanwhile, we are going to miss the event!Its time to stop using Covid as an excuse for complete lack of service or care. Refunds & Exchanges Follow New articles New articles and comments. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. After seat selection there is no obvious button to press to advance the the payment stage - the 'shopping trolley' disappears. They haven't responded to my emails! It makes you sign up, there are poor instructions, it is not user friendly,it timed me out when I had selected and paid for the tickets. . Yes, customers can select Refundable tickets for tickets purchased through Ticketek Marketplace Ultimate and Ticketek Marketplace Deals but not Ticketek Marketplace Fan-to-Fan ticket sales. If you've forgotten your account details, never fear we also . Finally got an answer from them when I contacted fair trading to help. IMPORTANT Any translation of this document from English is for assistance and information only. Times are approx. If the purpose or reason for which You booked Your flight in order to Attend has altered or been cancelled. Confirmation that the document cannot be replaced in time for the Booking. They rapidly charged my credit card, then didn't provide the tickets. Have spent over 3 hours trying to book tickets, then tried to contact my phone/email.Wish I'd NEVER received the gift vouchers. Attendance at business meetings and business travel. Their contact phone number is a recorded message repeating the same excuse that redirects you to the website. Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. A copy of the travel warning from the Government Agency. You'd think that but I had the same shitty experience with them on this front. I will NEVER buy tickets from this company again! Fire A report from the fire service and/or police. Their customer service to follow up and right the problems is poor. To resell an Ticketek ticket, simply login to your account and select which tickets you wish to list for sale. Where You are the business owner or registered Director, or a member of Your family is. No way to recover tickets. What a suprise there is NO CONTACT NUMBER other than a computer generated message that gives you nothing. I will never purchase anything with you again. They do but its retarded. Are Refundable tickets offered on Gift Voucher sales? Wife tested positive on 13th. Where You are the business owner or registered Director, or a member of Your family is. Many of us haven't booked on line since COVID started, The site is worse than I remember. Fully understand why they lock the tickets but for heavens sake 8 days out and still locked, try to contact someone to find where is the darm code to be found to unlock? Ticketek will only provide a refund or exchange a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law (including the Australian Consumer Law). means a requirement to move address imposed on. Why should I buy from Ticketek Marketplace? Maximum refund value will not exceed 10,000 GBP or local currency equivalent. They have shown no human interaction or intent to refund the tickets I could not refund when I attempted to before the shows.I NEVER received my one (1) ticket for 21 April 2022 (originally for 28 Oct 2021), nor did I get a refund or any other information on what happened to my purchased ticket for that night. To apply for a Refund simply click on the link in your booking confirmation email, or click here. They ended up rejecting my application for a refund and closing it down entirely. ProductReview.com.au has affiliate partnerships. Maisie Peters: 7:00 7:45pm Thats on the laptop, so I tried the phone app, and that showed me the map, but didnt let me buy any ticketsI wish that artists (the label who organises them) would do their due diligence on a service before making people use them. We discuss whether its cheaper to book your trip yourself or through a travel agent, and go through some money-saving tips for during the planning stage. I promptly contacted customer support and requested refunds as the online refund options were not functional.Ticketek have not responded other than automated emails saying; "Thank you for your email we will reply as quickly as we can" on Jul 16, 2022 and later. Dates were also messed up so I had to fix that and then in the end I got my dr to write the most comprehensive med cert yet and unfortunately it mentioned that my initial appointment with them due to covid policies was a telehealth consult. I'd be interested whether this is something the ACCC would be interested in. They have admitted they owe me the money after months of providing proof, refund still remains not issued - 2 years later. if it exceeds 18 months from the date originally booked to the conclusion of the transacted event. No, Ticketek Marketplace doesn't own the tickets so is unable to offer refunds or exchanges. Seven tries before I finally got my second choice of seats. Abusive partner? I had to reschedule something from past weekend, yay floods with Ticketmaster and everything was an online request system. Like. Requesting a Refund. The best person in the world. Surely there is an industry ombudsman or regulator we can all lodge complaints too.Dodgy!! My mate's dad got covid (positive RAT) and so him and his household opted not to come up to Brisbane that weekend. This is going to be one of those "if i can give zero stars I would" type of reviews.Their system is incredibly stupid.I have been going through the queue time and time again, repeating the process because it lets me in, but then it doesnt show the map to chose tickets. If Your Booking is cancelled or postponed by the organiser, You should contact Our standard Customer Service team directly via our Help Centre; see Your Booking confirmation or our website Help Centre for contact details. Getting travel insurance that covers COVID-19 related events can give you peace of mind so that you can enjoy your trip while being safe, smart, and prepared - and you should know what to look out for before you shop around. Attend participate in, take part in, use, or be present at. Proof that the passport has been reported to and cancelled by your Government Agency. Ticket Refund Policy means the Cricket Australia Refund Policy for the relevant Match (as amended or updated by Cricket Australia from time to time, a copy is available at . I am not a lawyer, but charging a relatively significant amount extra for optional refundable tickets, then making it basically impossible to get a refund, strikes me as something that shouldn't be allowable under consumer law. You are unable to Attend your Booking due to any of the reasons below and have provided the evidence requested below. Booked family ticket for 4- Aus vs SL ticket on Thursday 10 Feb 2022. ?DO NOT BUY TICKETS FROM TICKETEK! A doctor cannot be You or a member of Your family. What the hell is that? Ive forgotten my password/My password has expired. Unfortunately spending time with a sick relative does not appear to be one of the reasons they list for a refund, though you might be able to stretch one of the other reasons. This isnt the first time there has be a ticketing failure and the incompetence of Ticketek is staggering! etc.WHERE IS THE ACCOUNTABILITY? Safe, Fast and Verified I wish I could give them -500 stars.The customer service sucks and when they have your money theres no service and no refund so dont get duped into buying them refundable tickets. Where a Ticket is offered for sale, sold or Sell tickets directly from your Ticketek Account. Suncorp Stadium Are Refundable tickets available through Ticketek Marketplace? I have now been trying for a refund for 6 months. Tickets were fully refundable so asked for refund as we couldnt see the match on 15th due to quarantine. are the business owner or registered Director, or a member of. They need a better system and more staff it seems. What happens to my money when I buy a ticket? I received an error message after purchasing tickets. Here are 8 tips for writing great reviews. Do I need any special hardware or software for print at home tickets? I have been linked to your site from Ticketek.co.nz. Download the Ticketek App & add your ticket to your wallet now. We may consider other Emergency Circumstances at our discretion. This meant that I had to sit & concert was standing room only. There is no customer service centre you can call, just an automated voice call telling you to email. Frontier Touring, Special Guests: Maisie Peters and Budjerah. It will be Ed's first tour down under since his record breaking 2018 Divide Tour, which saw Ed smash the record of the highest selling tour in history, with a phenomenal 1,006,387 tickets sold across Australia and New Zealand alone. Simply do not try to contact them in any way shape or form.Worst customer service. Your business model is pathetic and now you have lost thousands of customers.I will never recommend Ticketek I will never use your service ever again.. Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. What will a Marketplace ticket look like? I appled for a refund in Aug 2021, and they responded a month later saying it's done but I never got it. More Info. It's criminal and needs serious investigation. A copy of the travel warning from the Government Agency. Tixel is a safe ticket marketplace to trade tickets from Ticketek. Three years after buying multiple tickets for a cancelled concert I still havent received a refund. Fire A report from the fire service and/or police. No reply emails or any form of communication. Through Fair Trading they claimed they refunded the money to an account that was closed the year before. Well after visiting a Melbourne Ticketek office & calling the phone number twice for a lengthy time, I finally got a lady by the name of Sandie who was really helpful in that I needed to change my concert tickets over to wheelchair companion tickets due to having an operation on my foot only last month & now not able to weight bare for any length of time on this foot. But the thing is, they didn't. How totally useless. ?Dodgy Dodgy company, someone in what ever department should be cracking down on these dodgy companies. It says that they are open between 9 am and 4 pm but then ends the calls despite it being 12:10 pm! How will I receive my tickets? Automatic Refunds They are the shittest service in Australia. Easy as. Are Refundable tickets offered on Gift Voucher sales? People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Ticketek - Refundable Refundable Tickets Terms We provide refunds if You are unable to Attend your Booking due to any of the reasons below and have provided the evidence requested below. Allow me to pay for tickets and eventually send mobile tickets that can't be accessed.Website doesn't work. To apply for a Refund simply click on the link in your booking confirmation email, or click here. Meanwhile, we are going to miss the event!Its time to stop using Covid as an excuse for complete lack of service or care. (Receipt required for Doctors note refund up to 50 or equivalent). Why even have the option of refundable tickets for an extra charge if I cant refund them? I replied and asked for a direct line or email address to speak to management/no reply since. You/Your/Yourself A person who has made a Booking alone or as part of a group with Us. Therefore, it's impossible to speak to an actual person. Worst website and app I have ever used!!! For many, international travel is back on the cards. Cannot add tickets to wallet. Their phone doesnt answerThey have not responded to emailsThey have not responded to multiple email forms. Sell tickets directly from your Ticketek Account. Now I would have to take it to NCAT to remediation to get a refund, which likely costs the same as the tickets Any change to your work schedule (other than the specific situations listed under Work Relocation or Emergency Services Recall sections of these terms). I would and do prefer not to use their services. Create an account to follow your favorite communities and start taking part in conversations. Booking The pre-planned and pre-booked service(s)/event(s)/flight(s)/ticket(s) transacted with Us by You. I cant go now, and when trying to chase a refund you literally have to choose from a bunch of pre approved refund appropriate situations and provide evidence. Refundable tickets offer enhanced cancellation rights if you can no longer attend an event for one of the listed reasons such as sickness, travel delays and adverse weather. Where You have not been physically examined by a Doctor prior to the date of the Booking. Never ever again. Immediate family Your husband, wife, partner, civil partner, parent, child, brother, sister, grandmother or grandfather, or stepfamily. Ed Sheeran: 8:15 10:30pm, New South Wales / Australian Capital Territory, Read the Terms & Conditions for this event. Forcing people to own smart phones is not giving people choice and freedom. They don't deserve this with their very poor aftersale team and lack of customer satisfying approach! If the event is cancelled or rescheduled, Ticketek Marketplace will refund you the amount you paid for your ticket (excluding delivery). I was certainly given the runaround by others who I had dealt with. Considering just forging one at this point but Im just baffled why I paid extra for refundable tickets when changed me mind isnt even an option. If the purpose or reason for which You booked Your flight in order to Attend has altered or been cancelled. The phone message also contradicts itself. Conditions that are unpredictable and the event is more than two months in the future. Then I looked on Trustpilot at their reviews and really started to worry! actual or perceived: wildfires, volcano eruption, tsunami, earthquake; war, hostilities, civil commotion; imprisonment, repatriation, deportation; poisonous biological materials, radioactivity; Cyber Incident or Cyber Act; state property seizure; where exposed to any sanction, prohibition or restriction under United Nations resolutions or the trade or economic sanctions, laws or regulations of the European Union, United Kingdom or United States of America. Wouldn't refund me for an event I bought tickets for in 2019 that has been cancelled and rescheduled like 6 times because of COVID. Years ago I did a few days temping at Tiketek. I find the app difficult to navigate. Our integration means you can list tickets for resale directly from your Ticketek account. Hands down. Unfortunately I cancelled the credit card I used so AMEX isn't wanting to help either :(, New comments cannot be posted and votes cannot be cast. Provider the company or organisation that is responsible for the running of the booking Armed Forces Naval Service, Marines, Army or Air Force. For a detailed FAQ on these measures click here, Read the Terms & Conditions for this event. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Can never get a refund on tickets and/or speak to someone within Ticketek. (This can normally be obtained from the transport companys website). I had the same experience as OP, had bought tickets to the NRL and specifically got refundable ones. I have contacted your Customer Service team but have not received a response. <iframe src="https://www.googletagmanager.com/ns.html?id=GTM-K4QMLG" height="0" width="0" style="display:none;visibility:hidden"> </iframe> I want an refund, yet there is no way I can get it. What is the Ticketek Marketplace Terms and Conditions for? Ticketek will only offer a refund or exchange of a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law. Links relating to the City of Sydney, and NSW in general - please read our rules before posting. You can do anything you want if you're the only game in town. Send them an inquiry many times and they are not answering! Why is this company even allowed to operate?????? Ticketek is selling for the following venues only. We may consider other Emergency Circumstances at our discretion. Specific reasons where refunds will not be provided: We do not refund for non-Attendance of a Booking directly or indirectly associated with: Definitions Ticketek wanted the official government correspondence from my mate's dad, and that was just for 1 ticket to be refunded. Which Ombudsman or Government body do I complain to about Ticketek stealing my money and ignoring all correspondence? What to do?? For a detailed FAQ on these measures visit edsheeran.com or frontiertouring.com/edsheeran. If could give a minus 10 score I would. There is no phone number, only an email which does not get answered. {"serverDuration": 19, "requestCorrelationId": "88cfe3fd1dbb642d"}. means the unforeseen change of the date of an examination that. We/Us/Our We are the Booking agent with whom You made the Booking. In event of a Refund Application the English language version shall be the basis of settlement. If you exceed the ticket limit, Ticketek may at its discretion cancel any or all of your ticket orders and tickets without notice. Its a disgrace. Emergency Services Police, Fire and Rescue Service or other Emergency Services. Ticketek takes the issue of scalping seriously. Had to give 3 revised medical certificates because they didn't have enough detail about why I was sick, which honestly they shouldn't be allowed to do. means a Burglary, Fire, Malicious Damage or Flood at, Burglary, Flood, Malicious Damage A Police reference number or evidence from the submission of a claim to, means the theft of a document necessary for the, If the documents can be replaced in advance of the, means a requirement to move address imposed on. These were purchased 23 Jun and 26 Jun 2021The show was rescheduled, with emails landing on dates very different from the original. Safe, Fast and Verified etc. Where you cannot provide evidence that the person affected is within the. Doctor A qualified medical practitioner registered and licensed with a recognised professional body. Is it cheaper to book online or through a travel agent? Thesereasons for refund are considered on an entirely discretionary basis and are not to be taken as a guarantee of refund. Their system is a joke, you cannot call anyone except an automated machine and even after lodging two tickets I have had no response. )~F}WBxv(u4}rg!#xhSOz#<8;oyff%>guhVog{>7:;ylvfx1;'@!FRp}/|E8#L{]V",DL R+g(/*g5+Ux%% VDx&GFGh"F^|DFEG5oP_D-,/N).n}*: kU)uzUAU!a9)sJw\86'J)sKm~s}3O1/s^Jy]2'|_;nda)J4_,xb ULpL1?ybY(Y>0elaua^,p"@SYh)m. Any evidence requested by our Customer Experience Team to verify the emergency circumstances.