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Look for the tab on the back of your hub. Did the Orbi need a full factory reset to fix any issues to get up and running again or was it smooth sailing? You can view and make changes to your Hub's IP and DHCP settings (if you need to revert to the default settings, there's a Reset to default button on the top right of the page). The difference between the two models I concluded was that one of the LAN sockets has been disconnected on the FTTP version and instead wired to this internal WAN interface. Click a dropdown for your model of Hub. If you want to exit, you'll need to do this on the login step of Smart Setup. To view the router settings, go to http://192.168.1.254. You would not need to connect between the two wireless networks then, avoiding the broken code in the router. Then use the Orbi router in router mode. Thanks 0 Ratings 1 REPLY Dippu Expert on 11-05-2020 9h23 6,426 Views Broadband speeds No problem. Any 3rd Party router should work so long as you can create a static WAN ip on that router, and then add this to the smart hub 2. Move and Roam do not connect to SonosNet so wiring a Boost wouldnt do anything that your Arc isnt doing at the moment. 2023 BBC. I worry that they will up the minimum in the future too so every subscriber is gladly welcome. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. One man said he could only connect his iPhone 11 to his Sonos speaker system when both were running on the slowest frequency. If you've just connected a new device to your Hub, but didn't see Smart Setup when you expected to, there could be several reasons: Smart Setup only works on a Home Hub 4, Hub 5 and the BT Smart Hub when you connect to your Hub. Ive got a man from BT ringing me during the week so I will report back what happens. 01-10-2020 The question that comes to my mind is that having enabled this bridge mode in a residential Smarthub then how do you use it? 2.4GHz runs at least 30 Mbps, are you streaming five 4k UHD streams at the same time or something? My assunption is that as both the FTTC and FTTP models use the same firmware they work in exactly the same way. Make sure that your computer is. We recommendthat you report this issue to BT with the following information: Devices connected to the 5GHz band are not able to communicate with devices connected to the 2.4GHz band and it appears the connections are being erroneously isolated.. If none of these reasons seem to explain why you're not seeing Smart Setup, it could be that you are using a device that's not compatible. If you haven't done a factory reset, it may be that you didn't fully complete Smart Setup when you connected your device. a very helpful tech support person from Sonos suggested going into the Smart Hub settings page, Advanced and changing Wireless Mode from mode 1 to mode 2. Click, Switching Smart Setup on and off on the BT Smart Hub, Switching Smart Setup on and off on the BT Home Hub 4 or Hub 5, Click the appropriate radio button to turn Smart Setup on or off and then click, If at a later stage you want to find the features and services that you would have been offered during Smart Setup, you just need to log in to. Your BT Business Hub should now be in bridge mode. As 802.11ac only runs the faster speeds over the 5GHz network (the 2.4GHz part runs at old 802.11n speeds), you're potentially limiting the speed that your devices can connect to the network. "BT have let us know that they are working towards pushing a fix to affected routers over the next 4-5 weeks," said the spokesman. Viewing the status of your Smart Hub 2; Changing the wireless settings on Smart Hub 2; Restricting the wireless devices that can connect to your Smart Hub 2; Setting up IPv4/IPv6 DNS servers or dynamic DNS on Smart Hub 2; Using Smart Hub 2 as a modem only; Controlling the time when devices can access the internet on Smart Hub 2; Creating a Port . Then go to http://192.168.1.254 which is your BT hubs personal website which you can access to change settings, then click on Advanced Settings and type in your Admin password which can be found on the info card on the back of your BT hub box. Expert Reviews is a registered trade mark. The initial problem with the router is that BT has used the same SSID network name for both the 2.4GHz and 5GHz networks. This restores your factory settings and wipes your Hub's memory about which devices have already completed Smart Setup. Quite a long story how we got to the below but in short the way the issue was resolved for me was the below: Three other work colleagues (all with BT) have since done the above and all their systems are working ok now also. My download speeds are now too low to stream things on my Apple TV with 5ghz turned off so Ive had to turn it back on, and now of course my Roam is no longer showing up in the Sonos app. The router is now displaying hidden ssid. You can turn Smart Setup on or off in the Hub Manager. Wait a few moments for it to connect. No, wiring a Sonos Boost would achieve the same effect that wiring any other Sonos player would. The steps are as follows: Step 1 Changing DNS Settings First make sure you are either connected via ethernet cable or WiFI to your BT Smart Hub. Choose Broadband. The default setting just adds a '-5' to the 5GHz network's name, which should do for most people. To be honest whilst the Smarthub modem works perfectly competently, it is a bog standard device that can't be unlocked. 8:03 PM, Apologies if this has been posted previously, but I'm told the regular 'home' variant of the BT Smart hub version may have a hidden 'bridge' mode option, which is normally offered on the BT Business Smart Hub when you wish to use a 3rd party wifi router. The BBC is not responsible for the content of external sites. Numerous complaints have appeared on the company's community forums over the last few months. Need support for other hubs and routers? Enter the username and password for your BT Smart Hub 2 router. Thanks for the explanation. Plug the microfilter into the socket. Using BT Business Hub or router. 7:56 PM Ask questions and share tips with other people 24 hours a day. ? How can I turn it on and off? It means I have a redundantSonos Move which is incredibly frustrating. This will be rolled out in waves due to the high number of BT Smart Hub 2 units in customers homes, as well as making sure that the new firmware has no further issues and correctly resolves this problem. Everything now works, so again it confirm the issue is with BT. BT are indeed aware of this issue and are actively investigating and working to resolve it as quickly as possible. However, some older devices are incapable of operating on both. Switching Smart Setup on and off on the BT Smart Hub 2, Open a new web browser on a device connected to your Hub and type 192.168.1.254 in the address bar. ford fiesta mk7 hidden featuresSummary of Contents for SAGEMCOM CS 50001. Every time you connect a new device to your Hub, it guides you through setting up all the BT features and services available on your device. Time will tell if this is a permanent fix but its worked this evening. Simply connect a 3rd party router to any LAN port on the hub. Thanks. In addition, not all Smart Hub 2 owners will have received the firmware update that caused the problems. Not sure which hub or router you're using? Was quite easy to get the money credited to my account after that : ). Connect the cable to the hub's power port, plug it into the wall and switch it on. 10:43 AM. After raising a complaint with BT I had yet to hear anything from BT. Check the box next to Auto Firewall Open. Enter your username or e-mail address. Therefore, we can consider this issue closed. We hope you'll join the conversation by posting to an open topic or starting a new one. Most of the time my Mac would connect. Just turn off the wifi on the smart-hub and plug the master unit of the Mesh into a LAN Ethernet port on it. I have raised a complaint with BT as MacBook works fine, but app does not. The best broadband providers in the UK in 2023, Choosing the right microSD card for your device, How to watch the 2022-2023 Champions League anywhere online, BT Whole Home Wi-Fi: A fully featured mesh Wi-Fi system, iD Mobile review: Some bargains, but service could be better. The BT smart hub 2 supports all access types you need, including ADSL, FTTC, FTTP, G.fast and others. it's dns-hosts - but you don't set the DNS lookup there it's under myNetwork/ip-address which I suspect has a different version for the home one. Alternatively, some users have been able to work around the issue by wiring a player directly to the router, though this doesnt work in every case. 8:32 AM - edited If you turn it off, we might think there is something wrong with the line. Manage your hub, change your Wi-Fi settings and find out what your Plusnet router lights mean. Instead of responding individually it would be better if someone in a position to offer an overview could post a useful summary of where we are and what does/doesnt work. A Sonos spokesman said on the audio firm's community forum that it had been in touch with BT, who were "aware" of the issue that is affecting a wide range of devices. It supports the 802.11b/g/n wireless networking standards, and the WEP and WPA security protocols. Announcements, Guides & Community Updates. - edited - Albert Einstein, buy a sonos boost (BT refunded me the cost of this when I logged a complaint). Along with the brand new router, the BT Smart Hub, come the same old problems that we've seen before. Changing Wireless Modeto 2 didn't fix the problem. Still having trouble with this. . A friend with BT Broadband was kind enough to check their regular BT Smart Hub 1 (2016+) for me, but not able to test whether it actually works, as they don't have a 3rd party router. A spokesman for BT told the BBC only a "very small" number of users have been affected. It should appear as soon as you connect to the Hub and open a browser. Find your model. Baldrick1. Consequently I can't see why any-one would want to use a Smarthub, especially a Business version, simply as a modem. This will open the Wireless Settings page. BT's done a great job on this router. Vodafone Broadband: Great prices but at what cost? Ill ask my man at BT. I saw another suggestion to disable the private address under Wi-fi on iOS and this has cured the problem for me whereas putting hub into wireless mode 2 and re-setting router made no difference. This brings up a hidden page. They also advised if you are connecting to things like BT discs then you won't be affected (links into the boost post above). BT did originally try playing it down until the customer service advisor tried her system while on the phone and got the same error. Whether it's your phone, tablet or console, find out how to connect to your newwi-fi network. If you have changed it and now forgotten it, you can use the password override feature to set up a new password without losing all your personal Hub settings and configuration. BT will be rolling out an update to all devices later this month. Assuming it will work on the business hub though as it's a visible option. 01-10-2020 You may need to reboot your Sonos devices by powering them down for 30 seconds and powering them back up. Whilst switching off the Private Address setting on my iPad gave a short lived reconnection, this too failed the next day. Having a yolk sac that is too large or too small has been associated with pregnancy loss. Weve been experiencing the same frustration with this issue. Using the BT Hub Manager The handler switched off 5ghz frequency remotely. You'll find it on the back of the Hub if you haven't updated it. If there is a hint then a custom password has been setup. You dont need to specifically mention Sonos devices when reporting this issue to BT as the information alone will be enough for them to recognize the issue youre facing. The telecom giant's router operates using two different wireless frequencies: 2.4Ghz and 5Ghz. Here's how: It's best that you complete Smart Setup to ensure that you get the most out of your BT Broadband features and services. Click a dropdown for your model of hub. Here are some things to try: Your broadband speeds may fluctuate for up to 10 days while we perform tests to ensure you get the best possible speeds and connection. So first step is to go to a PC or a mobile device that has a web browser that's usable. Finally, the Smart Hub will automatically choose which channel to use for your wireless networks, but read my guide on how to configure a wireless network if you're having problems and want to select the options manually. I dont know how crap the BT router is feature-wise (I could take a guess), but can you make a separate SSID for 5GHz and put your Apple TV on that, while leaving your Sonos gear and phone on the existing 2.4GHz SSID? Plug the microfilter into the socket. Try opening a browser and going to www.bt.com >, Smart Setup only works when it is switched on in your Hub manager.