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Tripadvisor. Our responsibility to you is to make the booking with the relevant supplier in accordance with your instructions. - Open all doors and windows. Shared Room - a shared room or dormitory style accommodation, usually for more than 6 people which may include people from other unrelated bookings. Prices on our website are a guide only. Holiday companies must make their cancellation policies clearer to customers Credit: Getty - Contributor. You must pay any costs we incur, if the difficulty is your fault. Jet2.com'sTerms and Conditions will apply to you in respect of your flights and, as a result, form part of your contract with us. We would therefore strongly suggest that anyone with special requirements takes a holiday where no meals (or only breakfast) is included and simply buys the most acceptable dishes from restaurants available locally. To request special assistance, please complete and submit our Special Assistance request form on our website at: www.jet2holidays.com/request-special-assistanceor for more information, view our FAQ section on Medical and Special Assistance at www.jet2holidays.com/faqs/i-havent-booked-yet#faqs1-14. Triple/Quadruple Rooms - some properties may have rooms that can sleep 3 or 4 people. Other guests: There is a possibility you will be disturbed by noise from less considerate groups, so please bear this in mind when choosing your resort and accommodation. Holidays which include main meals generally commence with dinner on the day of arrival at your accommodation, terminating with breakfast on the day of departure. If you book arrangements other than an ATOL protected flight inclusive package from us, your monies will not be financially protected - please ask us for further details. For further advice in relation to passport and/or visa requirements, we recommend that you also refer to the Foreign, Commonwealth & Development Office(FCDO) website at www.gov.uk/fcdo, or the Passport Services website at www.gov.uk/browse/abroad/passports. If the supplier treats the change as a cancellation and rebooking we will pass on to you the cost imposed by the supplier, which could be up to 100% of the transport element of your booking and you must also pay the amendment fee advised. We may require the name and contact details of a third party whom we may contact in an emergency. But you must remember that you are responsible for your actions and the effect they may have on others. Please visit www.hmrc.gov.uk for further information. 21. Yes, you can amend your booking. Full details will be available at participating hotels, along with instructions for use of the Service. Jet2.com may request evidence that the legal guardian has authority to submit a claim on the customers behalf. Such a change is deemed to be an insignificant change under our Terms and Conditions. Generally, your accommodation will be available from 3pm on the date of arrival and is to be vacated between 10am and noon on the date of departure, irrespective of your arrival or departure times (unless we have stated otherwise). Some kids clubs may be chargeable and we do not guarantee that they are free of charge. All our flights are non-smoking. If your holiday is cancelled then we will not take any further Prepayments and we will calculate any refund which is due to you in accordance with the other terms and conditions relating to the cancellation of a holiday. We strongly recommend that you take out comprehensive travel insurance . You are entitled to make one name change per booking where you will have to pay only an administration fee of 35 per person, per one way flight. Please note villa check in times are usually 16:00 and check out times 10:00 and usually do not have storage facilities for luggage. Buggies/pushchairs/car seats: Lightweight collapsible pushchairs/buggies and child car seats, up to a combined maximum weight of 10kg may be carried free of charge strictly on a limited release basis. Here, you may be lucky but it depends on the situation. Beach club lazing or all-night dancing. Infants, who are defined as children being under 2 years on the date of return, are not entitled to a flight seat. Resort health & safety Transfer vehicles will try, wherever possible, to drive up to each hotel. If we receive an email failure notice or no email address has been provided, we will send notification to the advised postal address. Please be aware that you may have a wait upon arrival at the airport to be transferred to your accommodation. It is important for you to understand that, if you cancel your holiday after making a booking with us, you will lose the deposit. To find out more about security, local laws and the latest travel information for your holiday destination, visit FCDO Travel Aware website Keep up to date with current health information for your destination: Health and Medical Advice, Jet2holidays: 2022-23 Jet2holidays Limited - A subsidiary of If you'd like to cancel your booking, you can do this in Manage My Booking by logging in and selecting 'Cancel flights'. This means that you are able to get a refund for your flight by selling it to another person. Sea and river transit can often be subject to delay by reason of operational circumstances or prevailing local conditions or other circumstances entirely outside our control or that of the Master of the ship, and in no circumstances can we be held responsible for such delay or for any consequences. Jet2holidays offers personal travel insurance to cover you whilst on your holiday and also cancellation cover should you be unable to travel. Apartments self-contained accommodation with one or more bedrooms with twin/double beds, basic kitchen facilities (usually 2 cooker rings and a fridge), a shower room, and occasionally a separate living space. Customer services & complaints If the amount of the one-off Prepayment is greater than the final Prepayment which is due, then your Payment Plan will be cancelled but you may setup another Payment Plan if you wish; and. If your complaint is not resolved locally, you must follow this up within 28 days of your return home by writing to either (a) our Customer Service team at: Customer Service, Jet2holidays, PO Box 284, Leeds, LS11 1GE; or (b) your travel agent giving your booking reference and all other relevant information. Beds may be bunk beds and the rooms may not be en suite. For late arrivals (after 10 pm) the hotel may sometimes be able to arrange a cold platter or a simple snack. Villas - the style and standard of villas will differ across resorts and destinations, ranging from individually owned properties furnished to the owners taste to purpose-built holiday homes and resorts. For more information on excursions please see clause 15 below. If you use this Service, please do ensure that you only hand your baggage to an official Resort Flight Check-in colleague dressed in a Jet2holidays uniform. You must adhere to any health screening, security screening checks or procedures required by government or airport officials or by us, Jet2.com or by any accommodation provider. You are not permitted to arrange for visitors to the accommodation for the purpose of attending events including parties, celebrations or other large gatherings, unless this has been agreed with us in advance and any relevant payments have been received (if applicable). Please note that we will not be liable for any injury, illness or death or consequent losses suffered by you or any member of your party, unless you are able to prove that such injury, illness or death was caused by lack of reasonable care and skill on the part of ourselves or our suppliers in the performance of our obligations under our contract with you. Whilst we have no control over such work, as a responsible tour operator, it is important to us that you are aware of any significant building/refurbishment work that may be going on during your stay. Save on your villa holiday and get your private villa, return flights, 22kg baggage and car hire all included in one package. However, please bear in mind that accommodation owners, restaurateurs, nightclub owners etc, may wish to maintain or improve their facilities, or even take a break themselves. Where we can make a change, we will charge for any cost we incur in making this alteration including but not limited to: additional services, facilities, or other items changed, at the price which applies on the day the change is made. Baggage allowance restrictions apply. It is your responsibility to ensure that this vehicle will be large enough to transport the travelling party together with their luggage. We reserve the right in our discretion to suspend or withdraw the Service in whole or part and/or to change its scope or availability, in each case without notice and for any commercial, operational, security, regulatory or other reason. 18. So, for example, if a holiday is cancelled last minute, they may be able to hold back the . Please note that Villas will not have storage space to hold luggage temporarily prior to the specified check-in time nor after the specified check-out time. In the event that you choose to add an excursion or other attraction/tour onto your booking prior to travel via our website, we will be acting as agent on behalf of the excursion provider. 11. Please refer to the Essential Holiday Information for more information. When in resort, please check if your accommodation offers a safe in your room. General refurbishment at these establishments is necessary to maintain standards but if we are informed of such work, we will endeavour to notify you of any activity as soon as possible, however near to your departure this may be. Please contact our Pre-Travel Services team to discuss, so you are aware of any extra charges. For more information in relation to visa and immigration requirements, please refer to www.jet2holidays.com/faqs. 1.11 Failure to notify us in this way may mean that assistance is not available in connection with the flight, accommodation, resorts, transport and/or services. It presumes that luggage has been delivered to you undamaged unless you inform us in writing: i) in the case of apparent damage, before or at the time of disembarkation from the ship or the time when the luggage is redelivered to you; ii) in the case of damage which is not apparent or of loss, within 15 days from the date of disembarkation from the ship or of redelivery or from the time when the luggage should have been redelivered to you. The lead name of your party may cancel your holiday at any time. Exclusions: Service available only to Jet2holidays customers at selected participating hotels. Lifts - children shouldnt use any lifts unaccompanied; not all lifts have internal doors; when using this type stand well back from the exposed wall as theres no protection from the lift shaft when the car moves. 4472486, registered office address Low Fare Finder House, Leeds Bradford International Airport, Leeds LS19 7TU, VAT No. a) The contractual terms and conditions of the companies that provide the transportation for your travel arrangements (including Jet2.com). You can let us know at any time if you no longer want to receive emails by clicking here. The Foreign, Commonwealth & Development Office have advice for staying safe and well abroad. Hotel/breakage deposits:Some accommodation may require you to leave a refundable breakage deposit on arrival (usually in local currency). Please note that in most cases, the Athens Convention limits liability for death and personal injury and for loss of and damage to luggage, and makes special provision for valuables. It is within our sole discretion as to whether to offer a Payment Plan in relation to a particular holiday or a particular customer and we may discontinue the offering of a Payment Plan at any time (although, if we do so, we will allow you to continue to make Prepayments in accordance with any existing Payment Plan which you have setup). (i) Free Child places cannot be combined with any other promotions or offers, unless otherwise stated. As most of our prices are based on at least 2 adults sharing, if there are fewer adults sharing the room than the number specified on the website, supplements will have to be paid. (i) a holiday with Free Child availability to one without Free Child availability; or Any change to your departure date, transport, accommodation or length of holiday must apply to all members of your booking. Circumstances such as these, or weather conditions, time of year etc. You'll have everything you need to search, book, and manage package holidays and flight-only bookings in one handy place. TripAdvisor ratings are not available for villas. Scuba diving - ensure that you allow at least 24 hours between your last dive and flying or travelling to altitude (over 1,000 feet). If you have concerns speak to reception, or tell your representative or tour operator. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). We explain the complaints procedure in our guide to complaining about your package holiday company. You must not allow additional people to stay in your accommodation that are not included on your holiday booking. Local charges: Some facilities at your accommodation may be payable locally. We reserve the right to change the ship or make adjustments to the advertised itinerary to take into account passenger safety, comfort and enjoyment, technical and mechanical difficulties and also weather conditions including ice, sea and river conditions. Room types:When we refer to specific room or villa types on our website, the room you will receive will usually match one of the descriptions below. Half Board Plus and Full Board Plus - typically includes an additional service(s) to a standard Half Board or Full Board package respectively as detailed above. The airline will probably have sent you an automated email explaining what your options are. Car Hire For a small charge, you can select your preferred seats online, including extra leg room seats. We will try our utmost with the airline, the accommodation and the relevant transfer supplier to fulfil all your medical requirements. We reserve the right to request a fitness to fly certificate. We process your data in accordance to our Privacy Policy. (e) Deposit - The full deposit must be paid for the Free Child place and the deposit will be deducted from the final holiday invoice. Sporting/outsize equipment: Golf bags and ski equipment - charges are 30.00 GBP/ 40 EUR/ 58CHF/ 1060CZK/ 165PLN per flight for each item up to 20kg. You will be advised of the current price of the holiday you wish to book prior to receiving your booking confirmation. Please see clause 6 below for the cancellation terms and conditions in relation to Free Child Places. Your holiday accommodation - never leave your key where someone can see your room number; dont leave your window or patio doors open, especially with villas or if your room is on the ground floor or has a balcony; remember to lock doors even when youre inside the accommodation. (e) In any event, except for clauses (c) and (d) above, Jet2.com will not process claims submitted by a third party unless the claim is accompanied by appropriate documentation duly evidencing the authority of the third party to act on their behalf. Where applicable, we will send you an amendment invoice. 469 Posts. cockroaches, mosquitoes, ants, etc.) Factors which can affect electricity and water supplies: In some destinations we feature the water and electricity services struggle to keep up with the increased demands from tourism. We provide this security by way of an ATOL (number 9618) administered by the Civil Aviation Authority (Gatwick Airport South, West Sussex, RH6 0YR, UK, telephone 0333 103 6350, email claims@caa.co.uk)/a bond held by Jet2holidays. Your responsibility 20. Full standard deposit (2 years of age and over) 57-70 days. Some Jet2holidays packages, including City Breaks, provide no checked-in baggage allowance, but instead customers can purchase checked-in baggage of up to 3 bags to a maximum allowance of 66kg (22kg per bag). This does not impose an obligation on us to make specific transport arrangements for you if none are available. Our friendly Customer Helpers have received training on hidden disabilities and if you or a member of your party has any special requirements, please contact our Special Assistance team before travel. You can purchase a policy online via the link on the Holiday Essentials page on our website or by visiting www.jet2insurance.com. Yes! Priority Lane Security: Free priority lane security on your outbound journey is included from some UK departure airports when you book an Indulgent Escapes holiday. 9. What do I do? Passport, visa and immigration requirements and foreign office advice Should any child qualify for a Free Child Place (where applicable) they are normally required to share the same room as their parents (except with villas). From party pads to chilled spots, we've clubbed getaways into groups to help you find your match. Please try again, or alternatively you can create a Jet2holidays account using your preferred email address. Family Rooms - typically the same as the double and twin rooms and may not be larger. In addition to your holiday price you may have to pay local city taxes, which will be payable by you locally in resort. The bad news is that you have to pay cancellation charges and you may not be able to recover much. Alternatively, you may be able to store your valuables at the hotel reception but we provide no assurance to this effect. We will not be liable for any damages or costs which are incurred by you or by any such additional person or people, or for any death or personal injury suffered by any such additional person or people, where you allow any additional person to stay in your accommodation. Please be aware that essential liquid medication in quantities over 100ml must be certified as authentic by a doctors letter and must be presented in the original container. Please make sure you are using your holiday booking reference from the booking confirmation. We are to be regarded as having all benefit of any limitation of the extent of or the conditions under which compensation is paid under these or any conventions For non EU destinations, for example Turkey, New York and Montenegro, please refer to www.gov.uk/foreign-travel-advice and navigate to your destination to find the relevant advice. We will contact you by email and/or phone to discuss. You may enter into a Payment Plan at the time when you are booking your holiday or, if you have already booked your holiday, at a later point in time through the "Manage My Booking" section of our website or alternatively by calling our Pre-Travel Services team. we have been unable to collect a Prepayment on two consecutive occasions; we suspect any fraudulent action in relation to a Payment Plan; certain features of your holiday change (for example, the departure date or the destination changes); or. No single item may weigh more than 32kg. Maisonettes - as per apartments and usually on a split level. If you spot any defects or hazards in your holiday property, ensure that you bring them to your representatives attention. For any excursion or other tour that you book, your contract will be with the operator of the excursion or tour and not with us. We cannot allow children or infants in these seats and children/infants must be seated with their parents or guardians on the flight. Further guidance on licence requirements is available here: www.gov.uk/driving-abroad/international-driving-permit. You will have the choice of either accepting the change of arrangements, accepting an offer of alternative travel arrangements of comparable standard from us if available (we will refund any price difference if the alternative is of a lower value), or cancelling your booked holiday and receiving a full refund of all monies paid for the holiday, except for any amendment fees. ABTA, 14. And Jet2.com was ranked fifth in the list of the Top 10 Airlines in the World. Answer 1 of 6: Hello , ive booked a holiday for nxt June , there are nine of us going and have 4 rooms booked ,two in three rooms and 3 people in the other ,there is no lead passenger .I have paid 200 deposit for each person but one person said they won't be. If you feel threatened - stay calm and try to be firm and direct; remember that you always have the right to say NO at any point. Factors which can affect accommodation standards (cleanliness, insects, etc. massage overland park. Cots must be registered at the time of booking. Sources of information include the following: https://travelaware.campaign.gov.uk/ ; www.nathnac.net; your GP; or a specialist clinic. Log on to www.Jet2holidays.com and follow the link for Manage my booking - Check-in Online on the top right hand side of the page to choose from many extras, and check in online to make your flight even more enjoyable. Simply follow the link in this email to confirm and complete the cancellation. Sorry, we were unable to find your email address. Remember, every pool is different. However should you feel the need to notify us about any aspect of your holiday which did not meet expectations, please contact us in writing at the following address: Customer Service, Jet2holidays, PO Box 284, Leeds, LS11 1GE. You must also complete a Customer Report Form (if there is one) whilst in resort. ): In many establishments, especially beach resorts, insects in the rooms (e.g. The price of your holiday:The basic holiday cost includes the following: the cost of your holiday accommodation; return flight from the UK to your overseas airport; all current airport taxes, including the Air Passenger Duty (APD); coach transfers between the resort airport and your accommodation if stated or car hire if stated for villa products; baggage allowance (if any) as confirmed on your Flight Voucher; payment to the Air Travel Trust Fund as part of the ATOL Protection Contribution ('the APC Sum'); aviation insurance and security charge; and any VAT chargeable (if applicable) on all holidays to countries within the EU. Please contact our Pre-Travel Services team to discuss the charges and requirement for golf and other outsize equipment. Building and development works: Many accommodation establishments and resorts are continuing to develop, sometimes rapidly and intensively, often with little or no advance warning. We will not pay you any compensation. 28-15 days. The policy is provided by Jet2holidays, who is an appointed representative of ROCK insurance Group. Any request for changes to be made must be in writing from the lead name or your travel agent. As there was no one at Jet2 Holidays at that time we were very lucky to book the last Abas . In the event that you cancel your holiday you must still pay any insurance premiums and amendment charges which arose before the cancellation, any deposits paid for any pre-booked items or services and the APC Sum. We reserve the right to change the ship or make adjustments to the advertised itinerary to take into account passenger safety, comfort and enjoyment, technical and mechanical difficulties and also weather conditions including ice, sea and river conditions. Location may also vary from hotels grounds and busy resorts to rural locations. Please read the arrival instructions on your local private transfer voucher carefully so that you can find your transport easily and start your holiday as soon as possible. Any such change will be notified to you as soon as possible and in all cases at check-in or at the boarding gate. In most cases, you will need your credit card (in the name of the lead driver), booking voucher and full driving licence when collecting your car. In the event that we or one of our suppliers arrange for medical assistance on your behalf, you will need to provide any results or report to us, or authorise us to obtain a medical report from the doctor who attended to you. Any booking discount you may have received at the time the original booking was made may be altered or reduced whenever changes are made. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa and immigration requirements. Also the availability and/or quality of performance of such services may vary according to weather conditions and the ships geographic location. Go on, you deserve it. Special assistance and medical conditions: If you require special assistance for you or a member of your party (e.g. Subject to the other provisions of this clause 11, we accept responsibility for ensuring that your travel arrangements, which you book with us, are supplied as described by us. g) Please see clause 6 below for the pricing terms and conditions in relation to Free Child Places. Many establishments, especially in cities and major beach resorts, accommodate conventions and conferences. Further information can also be obtained from the Commission for Aviation Regulation, 3rd Floor, 6 Earlsfort Terrace, Dublin 2, Phone: 01 661700 www.aviationreg.ie. Save, compare and share all the holidays you love with at-a-glance shortlists. The accommodation we feature is often shared with guests from many other countries with different cultures and customs and we have no control over the acceptance of bookings at the accommodation. If you fail to follow these simple procedures we will have been deprived of the opportunity to investigate and rectify your complaint and this may affect your rights under this booking. Please note, however, that these are only standard definitions for guidance purposes only and that rooms are likely to vary by accommodation. your holiday is cancelled for any reason. Please be aware that all Jet2.com scheduled flights are non-refundable. If you've purchased a policy from Jet2Insurance before 30 June 2022 and need to make a claim, please visit www . Our liability will also be limited in accordance with and/or in an identical manner to: Vatican City, Rome). And your return flights, transfers, hotel and 22kg baggage are all included. Your protection We are not responsible or liable for the provision of the excursion or tour or for anything that happens during the course of its provision by the operator. f) Please note that our main airline,Jet2.com, is a ticketless airline and, therefore, all you need is the flight voucher attached to the confirmation email, since this is effectively your ticket. If you change your booking Please make sure you read the terms and conditions of your policy carefully to make sure the cover is right for you. Jet2holidays service in resort:In most destinations (but only certain City Breaks destinations) our appointed local agents will be at the airport to meet you, show you to your transfer vehicle and will give you contact details should you need anything at all during your holiday. You may not be able to enter into a Payment Plan if there is a short amount of time left before the Balance Payment Date or if this option isnt available via our website.