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Excellent!!! Whenever possible, we recommend resolving your buyers issue directly and not asking eBay to step in. Why pickup your mail in person, when you can get it on your phone? If the order has a total cost (total of item(s), shipping and tax) of . Get a PO box online while maintaining a real street address. So im left scratching my head with no option but . This means that every single package you have sent to this address will be accepted, received, and put into a storage locker for you by the folks at US Global Mail complete with digital scans and notifications that go out to you so that you know exactly what has arrived in your mailbox, when it arrived, and what you should do next. If there's a problem with the item or you want to return it, you'll need to close your item not received request, and open a return request instead. For example, you could: If you had already asked eBay to step in, you'll see 'case' rather than 'request'. Find out what to do if you need to change the address your item is being shipped to. If you don't agree with our resolution when we've stepped in to help resolve an issue, you can appeal by providing new information within 30 calendar days of the case closing. Wastingtime101, who is active on the eBay boards, explained the problem as follows: "In many places such as apartment buildings with concierge/doorman, townhouse complexes with a management office, freight forwarders, buildings with mailrooms, etc USPS will deliver to the building's mail "agent" and this has always registered a "delivered" status on the eBay orders page. Check With Those Who May Have Received It, 5. Hopefully ebay will give them acourtesy refund. I suspect, this is exactly what happened. Learn how to handle a payment dispute as an eBay seller. [CDATA[ If her phone number was on the customs forms, they should call her and tell her what the custom fee will be and when she can pick up the item. This will help you deduce where the package is and . The USPS final delivery agents are the drivers who deliver . The buyer has not received the parcel and requires a refund. However, we are not to just sign and leave the item if you are not there to revive the item. Report that your item hasn't arrived. While USPS uses their best judgement and wont leave the package with just anyone, it can be difficult to find out who actually has your package in some cases. 'https://www.ecommercebytes.com/new_ad_server/www/delivery/ajs.php':'/new_ad_server/www/delivery/ajs.php'); Packages often end up at the local postal service, and the USPS tracking system shows the same status. The seller should respond within 3 business days to provide a delivery update, offer a replacement, or give you a refund. Just hatetalking to ebay customer service. What to do when a buyer opens an item not received request, Best practices for avoiding issues with buyers. "I've reported the issue multiple times, but I'm wondering if others here are seeing the same problem?". Discover how to find, collect and pay for items that are available to pick up in your local area. Performance is just as advertised. Usually this simply means someone that lives at your home, someone that works at your business, or a third-party company or shipping locker service that has a partnership with the USPS that allows them to act as agents to receive packages on your behalf. USPS Package Tracking Not UpdatingWhats Wrong? Very rarely are packages actually lost, and chances are its completely safe wherever its at. Tip. The buyer has not received the parcel and requires a refund. If the orders total cost (total of item(s), shipping and tax) is high (750 USD/CAD/AUD or 450 GBP or 550 EUR or more, depending on the international site you are selling), signature confirmation is required. The result is no package. Copyright2023 - James McAllister Online. The USPS final delivery agents are the drivers who deliver packages to you or someone on your behalf. Most commonly, this is a mailroom, front desk clerk, or parcel locker. ok, I see now you're located in Russia, as the poster below stated, "delivered to agent" may mean it in US customs. It is now up to the agent to actually deliver the package to you. I am opted out always have been for years and years. Enter the tracking number, or if you dont have it, the date you shipped the item. Most of the time when someone accepts a package on your behalf as an agent for you they are going to want to seek you out and give you your package just as quickly as possible. When USPS hands off the package to an agent, from their point of view the job has been successfully completed. Do you see a message on your USPS tracking page that says delivered to agent for final delivery, and are wondering what it means? Something went wrong. I never used to see this but the last few months or so it happens on SOME but not all packages. The tricky thing with this update is that it never really says who your agent that the package was delivered to actually is, which makes tracking them down a little bit of a challenge if they dont first reach out to you instead. Delivered to agent just means it was handed off to someone authorized to take a package for the recipient. If a package is marked as "Delivered to Agent for Final Delivery" but no one has let you know that they accepted your package for you, and your package isn't where you were expecting to find it, it's time to get a hold of the shipping company that handled the delivery (and handed things off to this agent) as well as the company or organization ", he Lord it showed up here today. Previously it worked flawlessly. When you do, explain the situation, and ensure that you have the tracking number on hand so they can look up your shipment in their system. The reshipper tells me that they never received the package, while USPS tells me that the package reached the destination. 1. In total, these businesses have sold hundreds of thousands of units and have touched millions of lives. What is USPS Priority Mail Express & how much does it cost? Of course, if this is the first time one of your packages has been delivered to an agent for final delivery, you may wish to preemptively check with the person who may have received it, and retrieve your package yourself. document.write ("?zoneid=2"); 12-17-2014 06:26 AM. In this situation, this is something that wouldve been done on purpose, so you should already be aware of this applies to you. Getting confirmation that your package has been safely and securely dropped off is always something great to see in our tracking info. var m3_u = (location.protocol=='https:'? So this worked out thanks for all the suggestions. The label had nothing to do with global. It is considered delivered at this point. What is Overnight Shipping USPS and how much does it cost? Your buyer may open a dispute with their payment institution if they believe there's an issue with their order. var m3_r = Math.floor(Math.random()*99999999999); 100% satisfaction guarantee. HMMMM. So, be patient, and follow the tips above if your package does not arrive. lives in melbourn ky and that is what is on the label. Search Results | what does delivered to final agent for delivery mean. Just know that the USPS does not (and cannot, really) take any extra steps whatsoever to confirm the identity of the individuals that they and these packages over too. Create an account to follow your favorite communities and start taking part in conversations. Now you just have to wait for the, 'package not accepted, ' notification which usually means that your buyer just found out that the taxes are 3x what they paid and would have not been collected if you had sent it regular mail, and justdidn't respond to any of thepick up notices. Delivered to Agent for Final Delivery - What Is It? As a reminder, this subreddit is not an extension of official USPS customer service therefore inquiries by customers may be removed by mods if a question is answered by the FAQ or the post is in violation of our rules. Report any missing packages to the shipping carrier you used they may be able to help. Find out when you can expect your item to arrive, and get information on free shipping. if (document.mmm_fo) document.write ("&mmm_fo=1"); Try it free. Once the buyer has let you know that they have an issue, you have 3 business days to make things right. How to Set up Your Shipping Options: First Steps, Update item specifics in bulk using the file download/upload feature, How to create a listing: the step-by-step guide, Rules and restrictions in selling: items categories and number of listings, How to register as a seller on eBay: step-by-step guide, What to Do if My eBay Seller Account Is Blocked, How to Set up Your Shipping Options: Step-by-step Guide, How to Set Shipping Exclusions to Specific Regions, How to make your packaging eco-friendly: 11 tips for a sustainable eBay seller, How to make your listings more mobile-friendly, Checklist: your perfect listing to sell clothes, New Bulk Listing Tool: advantages and features, How to list faster with business policies, How to create a listing with a charity option, Selling Limit and Zero Insertion Fee Listings, How Listing on eBay International Sites Can Help Increase Sales, eBaymag: the tool to manage listings and optimize shipping, How Buyers Feedback Affects Your Feedback Metrics, How to improve your seller performance standards, Setting buyer requirements or blocking a buyer, What to do if a buyer has not paid for the item, Monthly Zero insertion fee listings and basic fees on international eBay sites, Changes to VAT import regulations for the EU in 2021, What does it mean for eBay to manage payments, How to set up and change your payment method for fees and selling costs, Selling Products with a CE Mark into the EU, Extended Producer Responsibility (EPR) for business sellers listing on ebay.fr, Extended Producer Responsibility (EPR) in Germany, Using of the UKCA/UKNI and CE markings in the UK market, eBay Stores on international eBay sites: fees and benefits, Connect with more buyers using social media, Promoted Listings Standard, Advanced, or Express? document.write (document.charset ? No hidden fees. if (!document.MAX_used) document.MAX_used = ','; View cart for details. Our address is Linton Indiana","The postal service claims that the shipping label stated, Indianapolis, Indiana. In order to be protected, tracking must be from one the shipping carriers integrated with eBay and must include the date you shipped the item, the date it was delivered, and the address it was delivered to. document.write ('&cb=' + m3_r); Honestly it makes no sense. The package was delivered to the agent for final delivery in Indianopolis, IN November 15th. Well gather the info you provide and use it to submit your request with the USPS claims department in a few minutes! delivered to final agent for delivery counts as delivered. Check out the songs that made the Spotify Packing Playlist! , Stock up now on essential shipping supplies for the holiday season and beyond.. Cancel within 30 days for a full refund. I will call usps in the morning but just wondering if someone Menu eBay eBay HelpSign In Community Seller News Announcements Seller Update Archive 2022 Fall Seller Update 2022 Spring Seller Update 2022 Winter Seller Update Some merchants will offer refunds for packages that are missing, even if tracking shows them as delivered. Select Ask eBay to step in and help, and follow the instructions from there. And he wants to open a case on Etsy. Our guides below will help answer any questions you might have about shipping on eBay. document.write ("'><\/scr"+"ipt>"); Once that happens, the tracking status will say ''delivered to agent''. ", Here is another one: "I am a letter carrier, and I have been instructed to sign all items as C-19" or similar. What Does Delivered To Agent For Final Delivery Mean? I can't even raise a case to refund it. A strong shipping strategy is key for a successful holiday. When this message is used, the package is typically at adifferent location like a mailroom, for example. Don't love it? Will I Be Reimbursed If Im Unable To Retrieve The Package? Package delivered to agent for final delivery; what does this mean for your package? You wont receive a final value fee credit if this happens and you may also receive a defect, which may affect your. What To Do if Your Package Is Late, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier, USPS says delivered in mailbox, but there is no package, Call the USPS customer service at 1-800-275-8777 and let them know about the status that your tracking system shows. In this case, the parcel will either be handed over to some local staff or your local post office. It's up to the buyer to update the eBay status but if they say it wasn't delivered according to the usps and eBay it was. document.write (document.charset ? Once the issue is resolved, the hold is lifted and you'll receive your funds in your next scheduled payout. Some examples of agents that USPS may have delivered to include: There are two important things to be aware of, however. It helps to provide a better customer experience, and it might make it easier to come to an agreement about their issue. I never used to see this but the last few months or so it happens on SOME but not all packages. So, 1 business day is ample time for them to actually hand the package off to you. When a package is delivered to the agent, USPS considers their obligation to be over. The authorized agent is almost always going to be someone that lives at your home, someone that brings your package in for you, and someone that leaves it inside the house for you to open up when you get there. After youve completed checkout, youll see the cost of shipping and an estimated delivery date in your order confirmation email. How To File a USPS Delivery Complaint in a Few Clicks. For more details, visit the US Global Mail website today! Are you OPTED out of the Ebay Global Shipping? if (document.context) document.write ("&context=" + escape(document.context)); '&charset='+document.characterSet : '')); The good news about having the USPS in specific and over your package to people that may or may not be authorized agents is that it happens so very rarely. I have been using the service for 10 years now. Still, if you want to be 100% certain that this situation isnt ever going to plague you, its a good idea to consider signing up for a US Global Mail account. eBay Exporter of the Year was a great success! Options. If the package was "Delivered to Agent for Final Delivery" at your work address you should call the reception or mail room of your work to begin locating the item. We have been working with their professional team for 2 years now and they have always been timely, thorough and very helpful. Clearly, I can't do anything in person to resolve the issue. Now it is clear that the parcel is not misplaced; it is just handed over to some safe hands so that you can easily collect them from the agent without much hassle. Is Getting a Refund for a USPS Late Delivery Possible? If they arent someone thats typically allowed to handle your mail, they will not receive it. The second reason that delivered to agent for final delivery may mistakenly end up on your tracking, is if the postal carrier accidentally typed the wrong code while handling your shipment. Subscribe to DoNotPay and learn how to file a complaint or request a late delivery refund easily! They have never missed on any request I have asked of them in the 2+ years.. I called usps and they said it would be delivered today and said the tracking info was wrong, the info would be updated to the correct info. Get mail from all your homes and business(es) or both in the same app. Most commonly, this is someone who lives at or works at the establishment where the package is being dropped off. Select your reason for closing the request from the dropdown, and add details if you want to. You have the option of adding a note to the buyer. Your email address will not be published. Youll need to provide new, additional information to back up your appeal. Sellers posted examples of tracking numbers that showed how USPS Tracking displayed such deliveries. USPS website.