Thml Embroidered Flutter Sleeve Top, Louisiana Vehicle Registration Fee Calculator, Vincent Cruise Ship Stabbing William, Legacy Stadium Katy Seating Chart, Articles H

If they sell, you will see the update in your MyHub portion of the profile (or under My Tickets > Sales) along with the buyers name and email address. Illinois Locate the StubHub corporate office headquarters phone number, address and more at CorporateOfficeOwl.com. StubHub has made an exception in one case: If "the buyer's billing address or event is in one of 14 states with consumer laws around refund," the customer still can get a refund. Go ahead and file a chargeback on your credit card. I live in GA - was supposed to go to a premier league game in England in March. StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. It is taking Stubhub about 120 days to process refunds. Customer Support Send us a message Open our virtual assistant, click on "Contact form" and let us know how we can help you. "Adjusting our refund policy for canceled events during the pandemic was a difficult decision, but a necessary one at the time," the company said in its own statement. 0. Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! There are only two ways to request your refund from them on your own: Gather all the information you have on the purchase, Wait for a StubHub representative to reach you, Provide the information they might require. Check out the table below to see the best alternatives to StubHub. In an interview, StubHub Customer Experience Vice President Daron Fowlks declined to comment on litigation but said customers who bought tickets to events in the USA or Canada on or before March 25, 2020, and were issued credits for cancellations, will get refunds. 2023 www.cincinnati.com. The company prides itself on being a Fan-to-Fan service. StubHub is no stranger to customer dissatisfaction regarding both sellers and buyers. Did you find it helpful? It also happened that StubHub refused to refund a postponed event on the account that it wasnt outright canceled, even though their FanProtect Guarantee clearly states buyers will be refunded in case of postponed shows too. Colorado: 8,688 customers due $3,120,442 in refunds. How can I email stubhub to refund tickets for a cencelled event. And on Friday, the Galaxy announced that the third game between the Los Angeles rivals, taking place on Friday, August 24, is officially sold out for StubHub released its fourth annual preview of the most in-demand touring acts for the summer of 2018, and Taylor Swift returns to the top of the list; U2 topped the list last summer and Adele in 2016. When the coronavirus crisis locked down the U.S. in late March 2020, though, StubHub changed its rules. Why Ticket Service Fees Are so Annoyingly High and How to Avoid Them, You Should Have a Separate Savings Account Just for Beyonc Expenses, According to Financial Experts, Here's Why Concert Tickets, Food Tours and Other Experiences Are Such Hot Holiday Gifts, Money Group, LLC does that mean nothing now because the compant wants to keep their pockets full of now stolen money? See detailed StubHub customer service rankings, employee comments and much more from our sister site. The worlds largest ticket marketplace StubHub is home to over 10 million sports, music and theatre events in over 40 countries. It no longer offered refunds; the only option was to get 120% of the purchase price in account credits. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. Affected customers should have already been notified by StubHub via email (and, in some cases, they've already been paid refunds). Moneys 2023 Changemakers: Meet the Creators, StubHub Refund Settlement: Ticket Holders Are Getting Millions Back for COVID-Canceled Events, over 6,100 consumers due "nearly $2 million in cash refunds", for more info, call StubHub at 866-788-2482 or file a, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 501-682-2007, 8,688 customers due $3,120,442 in refunds, for more info, call StubHub at 866-788-2482 or contact the Colorado Department of Law at 800-222-4444, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 1-800-382-5516, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 410-528-8662, more than 5,500 consumers due $1.87 million, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at at 651-296-3353 (or 800-657-3787), for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 603-271-3641, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 1-800-282-0515, for more info, call StubHub at 866-788-2482 or, for more info, call StubHub at 866-788-2482 or contact the state's consumer protection hotline at 800-422-7128, for more info, call StubHub at 866-788-2482 or call the attorney general's office at 202-442-9828. Having difficulty navigating this. Enter your gift card PIN in the PIN field when prompted. How do I contact StubHub for a refund? But if you think you were overlooked or your refund is taking too long, the action you should to take depends on your location. Open a new browser and try logging in again. Use of this website signifies your agreement to our, Understanding your order's delivery status, Updating your default payment method to sell tickets, Got an email saying my StubHub account info changed, Listing tickets on StubHub and different ways to deliver them, How to list Mobile transfer tickets on StubHub, Uploading PDF tickets to a StubHub listing or sale, Entering barcodes on StubHub listings or sales, Selling a type of mobile ticket and transferring it to the buyer. They may sell them for more or less than face value. Click or tap See actions and select Make changes. Consumers who have not been contacted by StubHub and believe they are entitled to a refund may contact StubHub at 866-788-2482, or the Attorney General's Office at 800-282-0515 or online at www . To give you an example, we go out of our way to sort your issues with: How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. To write a letter to CEO, Scott Cutler, address an envelop with StubHub Headquarters, 199 Fremont Street, Floor 4, San Francisco, CA 94105, USA. They are printed with duplicate. It's a code that starts with SH followed by some numbers. No. Had a concert canceled because of COVID-19? and take advantage of this neat service whenever you need it. If I am correct, the sellers will be part of this discussion because I would assume Stubhub would be the intermediary -- charging fees and such, but not using the $s that the seller received from me? I call and on the phone 2 hours being told the first tickets that sold stubhub had to cancel the sale to protect themselves. Note that Stubhub is only offering cash refunds in 14 states - CA, CO, CT, FL, GA, HI, IL, LA, NJ, NY, NC, PA, SC, TN - otherwise they are just offering credit vouchers for 120% of purchase price. By clicking "Sign Up" I agree to receive newsletters and promotions from Money and its partners. Lets dive into it right away. But no worries they re listed my tickets "with out me knowing any of this ," and the same exact seats sold again" I have screen shots of my stubhub account showing 0 active listings 2 hours prior to the game. Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. Email: This information has not been added. If you want a refund, you have 30 days to request it starting from the announcement of the new show date. Click that link and you're good to go. In the second quarter of this year, StubHub saw revenue of $246 million , up 5 percent from the same quarter the year before, when it brought in $229 million. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. That being said, Stubhub is only providing refunds in the 14 states which require cash refunds, California,Colorado,Connecticut,Florida,Georgia,Hawaii,Illinois,Louisiana,New Jersey,New York,North Carolina,Pennsylvania,South Carolina, Tennessee, Otherwise they are providing vouchers for 120% of the pruchase price that can be used thru 2021. Community Call us during our business hours US and Canada 1.866.788.2482 Toll free Everyday: 5:00 AM - 9:00 PM Pacific time Corporate Office Customer Service Mail PO Box 448 12180 S 300 E. Draper, UT 84020 You will enter your community username and new password and done! The credits are valid through the end of 2022. This happens when tickets are reprinted, but they are usually still valid. StubHub is also required to process any refund requests it receives going forward for the events at issue. Contact us United States and Canada. A Personal Loan can help you mitigate losses and get back on track. I saved to buy expensive tickets as a gift for my wife and now we cant go. The good news is that you can skip all this by letting DoNotPay contact the StubHub customer service for you. I would like cash refund too. Listed tickets but dont see them in my account Print If you just listed tickets on StubHub but theyre not in your account, we recommend waiting a few minutes Sometimes it takes time for newly created listings to show. They showed my same seats that they cancelled sold and the payout. Please note that all sales are final, and refunds are only allowed in limited circumstances , as explained in our Purchase Agreement: If your event has been cancelled and not rescheduled, no action is required to receive a refund. It is free to list tickets for sale, and to search for tickets to buy on StubHub. where can I go to use activate the voucher so I dont lose that as well. https://stubhub.community/t5/user/viewprofilepage/user-id/724, https://stubhub.community/t5/user/viewprofilepage/user-id/8, https://stubhub.community/t5/user/viewprofilepage/user-id/24, https://stubhub.community/t5/user/viewprofilepage/user-id/25. Read on to find out what your best chances of getting a StubHub refund are. It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. We send a demand letter to the StubHub corporate office to start the process of solving your case before you move forward with arbitration We give them a time frame to offer you a resolution, usually 30 days (though your contract with them might specify something else). The last point worth noting is that there isnt any information currently regarding the time in which you can expect your refund to arrive if the company agrees to issue it to you. To request your refund in this way, go through the following steps: StubHub has a strict set of requirements that make you eligible for a refund, which can also take several forms. 1.866.788.2482. If any of these unfortunate scenarios happens, to get a refund: Contact StubHub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at customerservice@stubhub.com. There Application crashes. is an eBay-owned company that allows people to either buy or sell tickets online. The old bait and switch! Mobile tickets are viewed on the StubHub app (or a mobile web browser) using a mobile phone. Are You Having Trouble Getting in Touch With StubHub? I was only given the option of the credit and the event was in CA. If you don't see us in your inbox, check these folders, then drag and drop the welcome email into your inbox. As part of the agreement, StubHub vowed to adjust its process and pay back thousands of ticket holders millions of dollars. You can also try refreshing your Listings page. 7 calle 1, Suite 204 Guaynabo, PR 00968. You have lost a customer for life! Phone Call 1-866-788-2482. All you need to do is follow these short steps below: Voil! Personal Loans can provide financial relief during an emergency. https://money.com/stubhub-refunds-covid-19-cancellation/. Interactive chat Very dissatisfied customer. To write a letter to CEO, Scott Cutler, address an envelop with StubHub Headquarters, 199 Fremont Street, Floor 4, San Francisco, CA 94105, USA. A few days later I'm only paid out for 1 set of tickets. You will be paid by StubHub (not by the buyer) for all ticket sales you fulfill. Youll get a refund if your event is cancelled and not rescheduled.