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I ordered tickets but can't view them online even with the access code. Cons How do I contact? We ourselves chased thousands of sellers who already held these same funds in their own bank accounts (since we remitted cash to sellers very quickly after any ticket sale in the course of normal operations). Buy Sukhinders Book! To write a letter to CEO, Scott Cutler, address an envelop with StubHub Headquarters, 199 Fremont Street, Floor 4, San Francisco, CA 94105, USA. WebOUR PARTNERS. Arnaud Collin Global Head of Marketing. I would have a full mandate to lead the company operationally, to further shape its culture, and to frame its strategies within the context of its parent company, eBay, which had owned StubHub for close to a decade. As the largest ticket marketplace in the U.S., we enable fans to buy and sell tens of thousands of tickets, whenever they want, through our desktop and mobile experiences, including our StubHub and StubHub Music apps for iPhone, iPad, Apple Watch and Android. Founder oftheBoardlist, former president ofStubHub, and author ofChoose Possibility: Take Risks and Thrive (Even When You Fail). Sign up for News Alerts to receive occasional emails about eBay corporate announcements. The sale price was a record sum for eBay, making the deal a massive professional success for me and my team. The below posting was originally published on May 24th, 2016: San Jose, California eBay Inc. (NASDAQ: EBAY) today announced an agreement to acquire Ticketbis, an international ticket marketplace with a presence in 47 countries. For more information about the company and its global portfolio of online brands, visit www.ebayinc.com. She also founded Joyus, the first video commerce marketplace online, was CEO of Polyvore, the leading fashion and lifestyle platform and was previously the Founder & SVP of business development at leading fintech platform Yodlee. It was now time for me to leave and begin my own next chapter, secure in the knowledge that I had completed the critical work of helping the company survive the immediate Covid crisis and stabilize for the longer term. Oscar Ferruz Director of Supply, Primary and Operations. Built In is the online community for startups and tech companies. Share Your Design Ideas, New JerseysMurphy Defends $10 Billion Rainy Day Fund as States Economy Slows, What Led to Europes Deadliest Train Crash in a Decade, This Week in Crypto: Ukraine War, Marathon Digital, FTX. For more information on StubHub, visit StubHub.com or follow @StubHub on Twitter, Facebook and Instagram or YouTube.com/StubHub. StubHub's US Field Operations team is made up of 80 employees located throughout the country with home offices in New York, Chicago and Los Angeles. Our business partners include more than 60 teams in MLB, NBA, NHL, MLS and NCAA, plus ESPN, NBC Digital, AEG and Spectra Ticketing & Fan Engagement. Check your order confirmation email for StubHubs new flagship store features a full service desk for buying and selling tickets, expert customer service representatives to recommend events and assist fans on site, and an in-venue event space for artist meet and greets, autograph signings and speaking engagements. She sits on the board of directors of Urban Outfitters and will remain Chairman of theBoardlist. StubHubs customer service line is available from 5:00 AM to 9:00 PM Paci 2 if you have questions about buying tickets. To provide a deeper support system beyond grants, we lend our StubHub did end up achieving industry consolidation during my tenure, but not in the way I envisioned. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of many customers, the company told The Associated Press.. If youre in a rush to talk to someone, press 4its usually the fastest way to get someone on the line. Olivier Ropars Vice President & CMO. ", The acquisition of Ticketbis will enable us to significantly scale StubHub's international footprint," said Devin Wenig, President and CEO of eBay Inc. "eBay's global presence will help StubHub acquire new customers as it expands into markets outside of the U.S. Then came the coconut, an event none of us could have predicted. Thanks for your message we aim to get back to you within 24 hours. The store also includes other customer experience enhancements such as a photo booth and ticket kiosks where fans can find upcoming events around New York City and anywhere else around the world. hours. To subscribe, click on the button below and copy the URL into an RSS reader. StubHub Phone NumberCall StubHub customer service faster with GetHuman. Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!StubHub's Best Toll-Free/800 Customer Phone Number. Contacting StubHub - by phone or otherwise. You can find more information about risks, uncertainties and other factors that could affect our operating results in our most recent Annual Report on Form10-K and subsequent quarterly reports on Form10-Q, copies of which may be obtained by visiting eBays Investor Relations website at https://investors.ebayinc.com or the SEC's website at www.sec.gov. Within nine months of my arrival at StubHub, thats exactly what happened. StubHub, Inc. Attn: Litigation Department, Re: StubHub Notice of Dispute. Eric Baker Founder. Suite 1 Avon, NY 14414. info@quicklees.com Come join us to plan your next live event experience! Web199 Fremont Street San Francisco, CA 94105 https://www.stubhub.com/ Phone Contacts Main: (415) 222-8400 Customer Service: (866) 788-2482 Customer support is available It was highly stressful work for everyone, conducted swiftly under a time crunch, but the entire company came together to help get it done, showing great flexibility, understanding and resiliency, as well as a sense of urgency. Offering a superior fan experience at its core, StubHub reinvented the ticket resale market in 2000 and continues to lead it through innovation. Wed have had a massive public company like eBay behind us, with enormous amounts of cash reserves on which to draw. Its growth lagged that of rival Amazon, while its profit margins had eroded as well, thanks to rising marketing costs. Copyright 2021 by Sukhinder Singh Cassidy. She is the right leader to lay the foundation for long-term growth and continue StubHubs international expansion while delivering outstanding fan experiences.. The online secondary ticketing market has been around in the U.S for over a decade, however, in many countries, this type of business model is relatively new and unknown. Through technology and world-class customer service, StubHub's store simplifies buying, selling and accessing incredible live experiences. During my first months on the job, my team and I worked hard, restructuring parts of the business to improve its efficiency, as well as beginning to invest in new products and services. WebCall us during our business hours US and Canada 1.866.788.2482 Toll free Everyday: 5:00 AM - 9:00 PM Pacific time Corporate Office Customer Service Mail PO Box 448 12180 S Depending on who acquired us, I might have the opportunity to lead the company post-sale, or I might not. In 2015, eBay enabled $82 billion of gross merchandise volume. We'll do our best to get back to you in the next 24 hours. Picking up your tickets at one of our Last Minute Service Centres? UPDATE: eBay has completed the acquisition of Ticketbis, an international ticket marketplace with a current presence in 48 countries. WebWe send a demand letter to the StubHub corporate office to start the process of solving your case before you move forward with arbitration. Call 1-866-788-2482. StubHub is the largest ticket marketplace in the world and enables fans to WebStubHub corporate office is located in 199 Fremont St Fl 4, San Francisco, California, 94105, United States and has 885 employees. Instead of a smooth and happy departure, I now had to scramble to keep the company going for an indeterminate period of time until the live entertainment sector managed to recover. The only boundary to an incredible experience is access, and this acquisition will enable StubHub to offer more events on a global basis to fans and event-goers around the world, and to help them discover new ways to enrich their lives. Among our most difficult decisions was the need to let go roughly two-thirds of our U.S. business employees given our steep decline in business volume. Use it to try out great new products and services nationwide without paying full pricewine, food delivery, clothing and more. How do I ask Stub Hub to list an event for which I have tickets? During March and April of 2020, our leadership team and I rapidly restructured multiple parts of StubHub and its operations. Located just two blocks south of Times Square, the flagship store serves as an ideal destination for fans to find the events that are right for them. Include your email address to get a message when this question is answered. Sukhinder Singh Cassidy will become the president of StubHub, a division of eBay Inc., starting May 2. He was thrilled to be buying his old company back fourteen years after hed left it. Pro tip: Each number appears to go to a different department. Fax Number: 1 Viagogos CEO would want to run the combined company, leaving me out of the top job and unable to realize the bigger ambitions Id had for the company. Viagogos founder also happened to be one of StubHubs original founders, a serial entrepreneur who had left the company under less-than-ideal terms in 2006. As such, I was thrilled when the role of president at the global ticketing marketplace StubHub became available and I got a call to discuss it. After leaving Joyus, I took several months off to evaluate different opportunities to lead a larger company, hopefully in e-commerce. The more I learned about StubHub, the more excited I became. Contact StubHub customer support at toll-free or legal phone number. Call or write an email to resolve StubHub issues: Refund, Shipping and Delivery, Account. Visit the company website www.stubhub.com or help center for more information. Although we did our best to offer reasonable severance packages and other resources, there is no denying the dislocation and pain people experienced. Being OK With Spectacular Failure. By my one-year anniversary, my team and I were preparing for the months-long process of selling StubHub. WebStubHub has 21 current employee profiles, including Founder Eric Baker. This article was co-authored by wikiHow staff writer. WebGet in touch with us today! Search through past posts using the search bar at the top of the forum page. If you buy through links on our site, we may earn a commission. Give us a call if you need help with something urgent. All rights reserved. I expected the job to be challenging and anticipated risks to my professional success related to my leadership execution, competition and changing priorities from our corporate parent. the most efficient ways to contact StubHub to file complaints, ask for your money back, or get help with an issue youre having. She will report to eBay Inc. CEO Devin Wenig and become a member of eBay's executive leadership team. Alternatively, He was the winner of the Paul Carroll award for outstanding achievement in creative writing in 2014, and he was a featured reader at the Poetry Foundations Open Door Reading Series in 2015. StubHub gets a lot activity from users on Facebook than it does on Twitter. With the acquisition of Ticketbis in August 2016, throughout the world, StubHub provides the total end-to-end event going experience. Stubhub serves customers worldwide. Prior to accepting my role, I had come to believe that the ticketing industry would need to consolidate through mergers and acquisitions, and that StubHub could play a key role in this evolution. ", StubHubs extensive assets will add tremendous value for ticketing patrons and sellers worldwide, especially as we continue our expansion into nascent markets, said Ander Michelena, co-founder of Ticketbis. Founded in 2,000 and with presence in over 40 While StubHub does not offer live chat, they do have a phone number. The best phone number for StubHub is their 866-788-2482 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. How do I get a hold of StubHub? Open our virtual assistant, click on "Contact form" and let us know how we can help you. This press release contains forward-looking statements relating to, among other things, the future performance of eBay Inc. and its consolidated subsidiaries. By signing up you are agreeing to receive emails according to our privacy policy. HEADQUARTERS. WebStubHub's Field Operations. From media and technology to finance and real estate, leagues and teams across the globe have matured into far more than just back page entertainment. Founded in 1995 in San Jose, Calif., eBay is one of the worlds largest and most vibrant marketplaces for discovering great value and unique selection. On February 13, 2020, the sale process concluded, and I began mentally preparing for my upcoming departure. Alternatively, you can send us an email at WebStubHub uses 5 email formats: 1. first_initial last@stubhub.com (88.9%). wikiHow is where trusted research and expert knowledge come together. Our RSS feed includes all eBay news articles published on this website. San Francisco, CA 94105 USA. Join the list. The business owners that power this multibillion dollar industry are changing, and a new era of the business of sports is underway. Open our virtual assistant, click on "Contact I had closely considered these challenges (the subway) when I took the job, but concluded that I could still thrive and have impact as StubHubs leader. Collectively, we connect millions of buyers and sellers around the world, empowering people and creating opportunity through Connected Commerce. StubHub did end up achieving industry consolidation during my tenure, but not in the way I envisioned. Sign up for News Alerts to receive occasional emails about eBay corporate announcements. Personally, though, I found it disappointing. StubHub was a brand I knew and loved. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/2\/26\/Contact-StubHub-Step-1-Version-2.jpg\/v4-460px-Contact-StubHub-Step-1-Version-2.jpg","bigUrl":"\/images\/thumb\/2\/26\/Contact-StubHub-Step-1-Version-2.jpg\/v4-728px-Contact-StubHub-Step-1-Version-2.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"