Includes travel to any of our destinations with activities or hotel stay or both. In your Clipper account, select"Add Value" and selectTransit Pass then BART and then the amountof HVD you want. See our Virtual Tour of the Victoria Clipper V. Our direct route between Seattle and Victoria, BC on the Victoria Clipper V ferry is around 2 hours and 45 minutes between Pier 69 in downtown Seattle and Belleville Terminal in Victorias downtown Inner Harbor. Boarding starts 1 hour before your boat is scheduled to leave. You can also add value through the Clipper app. Otherwise, you will be logged out automatically. While we dont normally sail over rough waters, occasionally it can be choppy once were underway due to Mother Nature and sudden weather changes in the Salish Sea. Choose to stay logged in or to log out. Select machines accept credit and debit cards. If you set up Auto-Reload for a Caltrain, Muni, VTA or SamTrans monthly pass, we can only automatically reload your new pass from the date your old pass expires to the end of the sales window for that pass. You can add a Clipper card to your iPhone or Android phone: To add a card to your iPhone (or Apple Watch), open the Apple Wallet app and click the + plus icon. I'd like to plan my visit to the Bay Area in advance. Our departure times between Seattle and Victoria vary seasonally. Monthly passes are for a specific calendar month and must be loaded to your card before the pass expiration date. Note that it can take between 5 and 20 minutes to walk from the Wall Street parking garage to our Seattle terminal depending on various factors such as train crossings. So if your primary funding source is declined, your order will be charged to your backup card. Log in to your account to add a Backup Payment method. They also shared that the card on the account that is most likely mine was deregistered on Oct 7th and . Tagging on with a plastic Clipper card or mobile Clipper card: Your session is about to expire due to inactivity. But if you tag off, Clipper will return the difference of $6 to your card. You can also carry on one small piece of luggage and one personal item. For account-related You have up to 6 months to spend down your balance, so you can load the funds. This page includes Proof of eligibility, Eligibility change, and Balance transfers. No, every rider needs their own card or device (phone or watch) to pay for fares. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. 213-204-2900. After that, Clipper will not charge you untilafteryou tag your card and load your pass on it. 877.878.8883. I add that if you use cash value on a Clipper card, you are limited to a maximum of $300 cash value on the Clipper card. You can also order value at the same time. Bicycles are charged a handling fee each way between Seattle and Victoria, BC and will be paid for at the ticket counter on your day of travel. If you are using a Clipper card (both with plastic card or on your iOS or Android smart device): When you get to the fare gate, you simply need to tag and go to pay for your ride. Please enter the ages for all children 18 and under. If you are going to ride the Cable Car, ferry, or buses, put Clipper on your phone. We work with a highly-vetted portfolio of outstanding hotel partners to offer you great deals on overnight stays. What happens if my transit benefit order will exceed the $300 cash balance limit? BART trips outside Embarcadero station to Balboa Park station in San Franciscoare charged full fare. Privacy Policy. If you add value to a plastic card using the Clipper app, it will take as long as a card normally does for the value to be available. If you tag again outside of the cancellation window, you will be charged the maximum one-way fare. The RTC Clipper card is a photo identification card. "It's overwhelmed our ability to process the applications." 2,123 Reviews. If you place your order by midnight, you can usually pick it up in the next 1 to 2 days. Clipper defines a child as 11 years and younger, but hotels and tours may have different child ages. If you buy a new 31-day pass in person at a retailer, ticket office or self-service machine while the previous pass is still active on your card, Clipper will simply extend the expiration date of your current pass by 31 days, with no gap in between. While paper tickets willno longer be available for purchase at stations except SFO, riders are stillable to use the paper tickets they already have to enter andexit through fare gates. What should I do if my card is lost or stolen? If the condition evaluates to false (.F. Call us 800-888-2535; Contact us; Enter search term: Go. 2701 Alaskan Way Pier 69, Seattle, WA 98121-1199. You'll need to use the Clipper app to set up Auto-Reload for a card on your phone. For example, if you have an AC Transit 31-day pass that expires on May 12, the new pass will not become active until the first time the card is tagged AFTER May 12. Key Clipper information translated to Chinese. Many businesses in Victoria accept U.S. dollars, but they are able to set their own exchange rate, so the rates may vary from store to storeand change will be given in Canadian dollars. We notify customers 30 and 60 days before the expiration date of their payment card on file. and our Learn more about our Victoria Clipper V on our vessel information page or take a virtual tour of the vessel. Yes, you can set up your Clipper card to automatically reload cash value, multiple passes or any combination of cash value and passes. We recommend arriving at least one hour before your ferrys departure. All guests are welcome to use the top outside viewing deck as desired during our trips. Update your spam filter by adding custserv@clippercard.com to your list of approved email addresses. If you are participating in a special pass program through your employer, school or residence, please contact your program administrator for information about getting a replacement card. You can set up automatic reloading when you initially order a card and load value online. My transit benefit program told me they sent you the money. For Andriod phones, you may need the move your phone around. Tie-downs are located at the front of the vessel on both the left and right side and at the back of the ship on the left side. How do I add value to a Clipper card on my phone? BART is working to install Add Valuemachines that accept credit cards at all stations systemwide. New to Clipper? U.S. Customs & Border Protection will start processing passengers at least one hour before departure. Once you set up Auto-Reload, we need to confirm your payment method is valid. With the start of the school year, "we had an avalanche of youth apply for the cards," said Clarence Johnson, spokesman for AC Transit. Note: If you are requesting a refund for unused transit passes and/or ride books that were loaded to your Clipper card in error, cancelling your card is not necessary. Within each class, there are upgrade sections as well. Pay With You can mail your card to our Customer Service Center along with a completed Clipper Defective Card Form opens in new window for the card to be tested, or visit an in-person service location. Loading Value and Automatic reloading. The passenger-only round-trip fare for the Victoria Clipper ferry ranges from $115 USD $160 USD for a 7-day advance purchase round-trip ticket depending on the time of year. Monday-Friday 7 a.m.-7 p.m. Saturday 7 a.m.- 4 p.m. custserv@clippercard.com. The Google Privacy Policy and Terms of Service apply. Outdoor Activities, Tours, Boat Tours & Water Sports, More. I set up Auto-Reload, but its not showing up in my online account. Cookie Notice It is charged for those who enter a station, ride a train, and then exit the same station. Clipper on your phone will not unlock a bikeshare. If your card is registered, contact us so we can block your card from further use. The garage offers parking forONLY $10 per calendar day! redditads Promoted Interested in gaining a new perspective on things? Your 31-day pass becomes active the first time you use it to pay a fare. Purchase at various retail locations , including BART and Walgreens. BART isparticipating in the new Clipper START means-based fare pilot program, which is administered by the Metropolitan Transportation Commission. If your Clipper card on your phone does not work, please contact Clipper Customer Service at 877-878-8883. I'm visiting the Bay Area. In order to book using your travel credit please reach out to a reservations agent using our contact us form. For a list of all locations and services, including where to apply for a Youth or Senior Clipper card, visit Sales and Service Locations. Your mobile wallet will display purchase options for your selected Clipper card. To add a card to your iPhone or Apple Watch, open the Apple Wallet app and click the plus + icon. Call Clipper Customer Service at 877.878.8883, TDD/TTY 711 or 800.735.2929, to request reimbursement of any cash fares you feel have been mistakenly charged to your card. Can I load value on my mobile phone at a transit agency ticket office? Please have your vaccination card or a photo of it ready in the event you are asked to show it. How do I set up and use a Clipper card on my phone? Be sure to review the paper ticket fare chart at the station. Using Clipper. Email: FanAssist@Clippers.com. If you want to ride, you will need to tag again. This is just another barrier to transit: an opaque payment system. Only registered Clipper cards are eligible for refunds. You can travel from SeaTac Airport to Seattle Clipper terminal the following ways: We strongly recommend arriving one hour before departure time for your sailing. What if I buy a new 31-day pass before my current pass expires? The exception is BART HVD, which will be available the following day. If you buy a new 31-day pass in person at a retailer, ticket office or self-service machine while the previous pass is still active on your card, Clipper will simply extend the expiration date of your current pass by 31 days, with no gap in between. Everything you need to know when you travel with Clipper! Muni offers several ways to pay your fare. What Clipper services are available during the COVID-19 outbreak? 1 Reply kororon 3 yr. ago Does your wallet have a money clip with a magnet? What is the maximum amount of cash value I can load on my Clipper card? And, to get it back, its an hour on hold, and three to five business days.. Check Clipper News for holiday or modified hours. My card/value was blocked due to an expired credit card. Routes available between Seattle and Victoria. Delays in receiving the new youth Clipper passes have also been an issue, although AC Transit officials say this is a temporary problem. You may also call us at 1 (800) 888-2535 (7am 7pm PT, Mon-Fri) and a reservations agent will return your call to assist you as soon as possible. Update your spam filter by adding custserv@clippercard.com to your list of approved email addresses. Credit and debit cards are widely accepted across Canada, and ATM machines with 24-hour access are available throughout greater Victoria. I loaded value online, but when I tried to use my card, it wasnt there. Note: These locations cannot replace RTC cards or cards associated with an employer, school or other institutional program. Why isnt it on my Clipper card? You must apply for a Youth, Senior or RTC Clipper card to receive applicable discounts on fares. You can use cash value on all transit systems that accept Clipper. Pre-boarding is available on most departures if you need a little more time to settle in, such as familiestraveling with childrenages 5 and under and those with difficulty walking. When you tag your card, the Clipper reader will display the fare you paid and your remaining balance or pass expiration date. If you enter a station and change your mind, seea station agent before exiting to avoid the excursion fare. If you are using a BART paper ticket: When you get to the fare gate, insert your ticketand it will be returned to you. TDD/TTY: 711 or 800.735.2929. There are three seating classes on the Victoria Clipper ferry. You can add a backup credit card for Auto-Reload purchases, so if your primary funding source is declined, your order will be charged to your backup card. Was I supposed to activate it somewhere? Visit our Ticket Sales page for information about purchasing Group Tickets or School Sponsored Field Trip tickets. Clipper cards are accepted on BART, Caltrain, Muni, Santa Clara Valley Transportation Authority, AC Transit and Golden Gate Transit & Ferry. Choose an Option to Begin Planning Your Trip. Account Management. Getting Started. US citizens and US Lawful Permanent Residents do not need to provide proof of vaccination upon entry back into the US. will be charged $40.00 USD / $45.00 CAD (Credit Card ONLY, Cash NOT accepted) per leg of travel. Hotel Package: Non-refundable within 4 days of travel date. Economy Panoramic Upgraded window seats in Economy Class. After we collect payment, we will send you an email confirming this. You can use them to load and reload cash value and passes and take advantage of any available transfers. This means we couldnt process your payment for automatic reloading. You could choose to set up Auto-Reload for a pass and go back later to set up cash value, too. It depends on how you buy your pass. Bay Area Bikeshare users who use Clipper cards will also need to keep their plastic cards to unlock bikeshares. Tag again or use another payment method. Youth 5-18 years old get 50% off with a youth Clipper card. All rights reserved. We do allow walk-up day-of guests to purchase tickets if space allows. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. If you did not receive email notifications, we may not have the correct email address for you, or our email may have been blocked by a spam filter. Here's what to expect when you tag your card: On buses, light rail, ferries, Caltrain and SMART: The card reader will beep You will select your seats when making your booking and may choose between the lower or upper deck. -Sign up for Clipper-Access Clipper Account-Clipper Customer Service. Yes. See the. To use Clipper on your phone, tag your phone by holding it near a Clipper reader every time you board a bus, train, or ferry including when you transfer. For the quickest response, please use our Contact Us page to submit your request or call our Reservations team at 800-888-2535. You can bring pets onboard the Victoria Clipper and San Juan Clipper ferries, if they are in a carrier and accompanied by a person (animals cannot be transported as cargo). Report a lost, stolen, damaged or defective card and discuss replacement options. You are required to process through U.S. Customs & Border Protection Immigration processing before boarding any departure from Victoria. Will the toll lanes reduce traffic jams? You are allowed to check up to two pieces of luggage on the Victoria Clipper fast ferry at the cost of $20.00 USD / $25.00 CAD (Credit Card ONLY, Cash NOT accepted) per checked bag per leg of travel. All checked luggage items must be fully closed and contained (no protruding pieces or unclosed parts) to be accepted. For guests traveling internationally, please review our ID and Requirements carefully before booking travel. Why not? 877.878.8883. If you have a question or comment that invoves Clipper, please contact Clipper Customer Service: Clipper Customer Service: Weekdays: 7:00 am - 7:00 pm Saturdays:7:00 am - 4:00 pm. Skip the side navigation menu and go to the main content. You will still need to use your plastic Clipper card for this. Clipper Customer Service 877.878.8883 TDD/TTY: 711 or 800.735.2929 Monday-Friday 7 a.m.-7 p.m. Saturday 7 a.m.-4 p.m. You can use our automated phone service 24/7 to check balances and pass expiration dates. How long do I have to pick up the value before it expires? Clipper isadministered by the Metropolitan Transportation Commission. For all other cards on your phone without HVD, value will be available immediately. Pay With SAVE on your Victoria Clipper ferry ride when booking a Seattle to Victoria overnight hotel package! Clipper A Clipper card makes it easy and affordable to ride VTA with free two-hour transfers. No. You can avoid blocked cards by adding a Backup Payment method (credit/debit card) for Auto-Reload purchases. They are: Economy Class Situated on the lower deck of the main cabin, Economy Class offers locally sourced food, spirits and beverages available for purchase as well as an onboard gift shop. If you are a U.S. or Canadian citizen, you will need one of the following travel documents: When traveling by land or sea, U.S. or Canadian children under age 16 and infants are required to provide proof of citizenship. If you are a Travel Agent or Clipper Commodore and would like to view/edit an existing booking, please visit the Agent Dashboard. Get Morning Report and other email newsletters. Pet space is highly limited, so we strongly recommend you book in advance and use our Contact Us page to inform us of your pet travel plans. 2020, Metropolitan Transportation Commission. Your Auto-Reload is now cancelled, but your online account will not reflect this until the next time you tag your card. The top outdoor viewing deck of San Juan Clipper is open and available to all guests during our trips and has bench seating but is not used for reserved seating. . LOOP, by contrast, prevents execution of statements within a DO WHILE based on an intermediate . What if my Auto-Reload payment fails or the card reader says "BLOCKED BAD DEBT"? Otherwise, you will be logged out automatically. If its been more than 6 months, youll need to call us at 877.878.8883 or TDD/TTY 711 or 800.735.2929. You can order a card and value online but note we can only mail cards to domestic addresses. If you are a booked guest, you can quickly change or confirm your seats by visiting our seat selection portal. You can find the booths with Clipper cards on the arrivals level at Terminals 1, 2 and 3 or on the departures level at the International Terminal. Visit Us Get an adult, Youth or Senior Clipper card If you want a gap in between your old pass expiring and the new one becoming active, purchase your new pass in person only after the old one expires, and the new pass will be activated the first time you use it. This page includes debit cards and refunds. U.S. Immigration/Passport Control will start processing passengers at least one hour before departure. It currently shows I have the amount in the pending passes area but shows I have it in cash value. Ticket Central. Call (877) 878-8883 to order from a Customer Service Representative. Before leaving for your trip, contact your local carrier for information on call pricing, text messaging and internet usage. If your credit/debit card or bank account is declined: You will not be able to make other changes to your Auto-Reload settings until we are able to successfully charge your payment source and remove the block. Yes, there are two classes of seating for our whale watching tours, Standard (non-window aisle) and Premium (window aisle) seating. If you set it up for a pass, Clipper will automatically reload a new pass on your card when the old one expires. The Clipper call center is open Monday through Friday, 7 a.m. to 7 p.m., Saturday 7 a.m. to 4 p.m. You may experience longer than normal wait times. Please visit theGovernment of Canadas websitefor more information. This is separate from confirmation of payment. Yes. Phone. Skip the side navigation menu and go to the main content. Discounts; Where to Use; Locations . Season Tickets. Call our Clipper Pacific Northwest travel experts at 800-888-2535 between 7am-7pm PDT (Mon-Fri). New to Clipper? If you ride BART but lack enough stored fareto exit the station, the fare gate will read UNDERPAID: GO TO ADDFARE. Addfare machines are located inside the paid area. Please contact Clipper Customer Service at 877.878.8883 to request a refund without cancelling your card. Infants under 1 (<1) are free on the Clipper, but are not provided a seat. Some stations have machines that are cash only, while other stations offer add value machines that accept credit cards. We've made it easy with quick guides to every service on Clipper. This rate is automatically adjusted when you add a hotel to a ferry booking or book a package. opens in new window. Seating class changes between Standard and Premium seating will require agent assistance. What happened to my order? I was charged the wrong fare. Please provide ages for all child passengers, Seattle to Victoria overnight hotel package, special discounts for children and military personnel. Focusing on the Pacific Northwest, we've curated the best hotels and tours to help you explore the region we call home. BART is primarily selling paper tickets from the vending machines. You can shorten the process by tagging a fare gate; card reader at a train station or ferry terminal; ticket machine at Golden Gate Ferry, Muni, SMART or VTA; or Clipper Add Value machine. Robbins parking lot locations are also available for overnight parking. STANDARD Fares Round-Trip only: Standard fares are fully refundable for cancellations received 2 or more days prior to travel, non-refundable within 48 hours of travel date. Phone. Free Wi-Fi is available in both our Seattle and Victoria, BC terminal. If you did not receive email notifications, we may not have the correct email address for you, or our email may have been blocked by a spam filter. I set up Auto-Reload, but its not showing up in my online account. Yes. If you don't have a pass on your card, it will deduct the discounted fare from the cash value on your card and apply any appropriate transfer discount. Log in to your Clipper account to add backup payment. Be sure to call your bank and credit card companies before departing to avoid any surprise charges and to inform them of your travel plans to prevent your card from being deactivated. Key Clipper information translated to Spanish. Update your spam filter by adding custserv@clippercard.comto your list of approved email addresses. If you hear two beeps, your value is low. RTC customers can transfer their RTC cards to their phones for mobile payment and continue to receive all their discounts, but their plastic card can then no longer be used for fare payment. Please note that all passengers arriving in Seattle from Victoria will then go through a final clearance by U.S. Customs and Boarder Protection at the Seattle terminal. Use EXIT to terminate a DO WHILE structure based on a condition other than the DO WHILE condition. We took that balance and put most of it onto our Clipper cards, for the day that we would once again ride the rails. Departure times, terminal locations, check-in and boarding, luggage, ID requirements and more. The extent to which you can use your card and the fees that apply depend on your credit card company and bank. Both discount and regular Clipper cards can be ordered and managed online. Known as the Clipper BayPass, the new passes initially will be distributed to participating students at San Francisco State University, San Jose State University, the University of California's Berkeley campus and Santa Rosa Junior College, and then expanded to include residents of select affordable housing communities managed by MidPen Housing. Funds are immediately available when added using a vending machine at BART. The Salish Sea is world famous for observing a vast array of whales and sealife. Yes. Failure to provide such evidencemay make you inadmissible to Canada. You can only order a BART high-value discount ticket by setting it up for automatic reloading, and again, Clipper will reload the ticket you order after the balance falls below $10.