Monday - Friday 7:30am - 5:30pm Saturday 8:00am - 4:30pm. Please check with other tolling agencies directly for questions about their policies and programs. No endorsement has been given nor is implied. .hmg-jb-panel-body { Always responds quickly with answers to any questions. color: #376d7d; Use of Browser Cookies: Functions on this site such as Search, Login, Registration Forms depend on the use of "Necessary Cookies". In recognition of Independence Day, HCTRA customer service call center and administrative offices will be closed Friday, July 3. Business operations will resume Monday, July 6. See WHERE ARE MY TRANSACTIONS?/WHY ISNT MY APP UPDATING MY TOLLS, below. Must be able to utilize a headset and computer terminal while navigating through multiple computer systems to input and retrieve information. Save my name, email, and website in this browser for the next time I comment. There is a $2 charge for reloading your tag. No minimum balance required. This app is so annoying so Ill be locked out for a hour and it still wont let me access it, hello I Want to cancel all the EZ Tags that i hve in all my cars Due to COVID, the state stores are closed, so the only choice was to order them online and wait for them to arrive in the mail before activating them (Im spoiled by the system in Florida, where you can buy a Sunpass at Publix and immediately activate it online - the opposite of the system in Texas). Free mobile app available on Google Play & Apple App Store, Never miss a due date with reminders and scheduled payments, Pay thousands of billers directly from your phone. Occasional ability to work extended hours to accommodate case load demands. color: #376d7d !important; By clicking Agree & Join, you agree to the LinkedIn, You can save your resume and apply to jobs in minutes on LinkedIn. 1 follower 1 connection. What If deactivate my BancPass Toll Sticker? The HCTRA Veteran Discount Tolling Program applies only on toll roads operated by the Harris County Toll Road Authority. It is also up to the User to adhere to all Toll Operator requirements. How do I change the License Plate number registered to my BancPass Toll Sticker? if(typeof jQuery == 'undefined') { Research owner contact information as needed. } 6538 South Frwy. Processing toll violation payments and assisting callers with their EZ TAG account, Must have a clean criminal background check, Ability to handle a high volume of incoming calls speaking Spanish, Vietnamese, or Chinese, Ability to handle billing inquiries and address changes in Spanish, Vietnamese, or Chinese, Computer callers and strong typing skills31WPM, Proficient and detail-orientedwithsuperior communication skills, Pass a drug screen and criminal background check, Satisfaction assisting Harris County toll road customers. In recognition of Thanksgiving, HCTRA customer service call center and administrative offices will be closed Thursday, November 26 and Friday, November 27. Business operations will resume Monday, November 30. We arrived in Houston for a one month stay, and I realized that we needed to order these transponders. .hmg-jb-mobile-footer-nav>li>a { They work really hard to support us and it shows. Discover which options are the fastest to get your customer service issues resolved.. The Harris County Toll Road Authority (HCTRA) customer service call center and administrative offices will be closed Monday, January 18, in recognition of Martin Luther King Jr. Day. checkSSL(); Business operations will resume Tuesday, January 19. } } Why isnt my app updating my tolls? Job Description & How to Apply Below. Full Name. Maintains knowledge of the procedures to open, close, and update files and notes accurately using the case management database and run reports. var __noconflict = true; Ability to comply with the Harris County Personnel Policies and Procedures and the policies of the County Attorney. Customer Service Representative at Harris County Toll Road Authority Katy, Texas, United States. I received a letter from the Harris County Toll Road Authority that I owed a toll for blowing through their toll station in Houston. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. Please allow 24 hours for a customer service agent to respond to emails. The staff responds very quickly and with details. Lead Customer Service Representative at Harris County Toll Road Authority Missouri City, Texas, United States. It is up to the User to contact the Toll Operator to handle these types of infractions or notices. Can I find my bill online? equipment. Pay yourHarris County Toll Road Authoritybill online with doxo, Pay with a credit card, debit card, or direct from your bankaccount. ENGLISH. $27K Customer Service Representative Average Salary at Harris County Toll Road Authority in the United States (17 salaries)-$1K (3%) less than national . . If you missed a toll while driving a rental vehicle, please contact your rental car company to make a payment. The best way to manage your account is by downloading the app. Never worry about a negative balance, violations, fines, or fees. Order your EZ TAG. Zero stress. BancPass and PlusPass will work on ANY toll road in the states where they are available! Log in to manage your EZ TAG account. Ripoff Report Needs Your Help! Common questions, curated and answered by doxo, about paying Harris County Toll Road Authority bills. .hmg-jb a, .hmg-jb a:hover, .hmg-jb a:focus, .hmg-jb-text-primary { Posted: 02/16/2023 Industry: Customer Care Job Number: CP4743741216 Pay Rate: 15.75. I try to cancel by Phone but i cant make it This Is How You Can Easily Access The www hctra org login. BancPass posts tolls as they are charged to the account. Get email updates for new Customer Service Representative jobs in Houston, TX. Howeveryou identify and whatever your background, we encourage you to apply today. Chicago, Illinois. You Have To Click On The Link And Login Into The Account Using The Correct Login Details. This page includes FAQs related to the BancPass Toll Sticker and also information specific to your local Toll Operator such as new road openings, electronic conversions, system issues, and any other information our Users need to know! 2555. Contact Us. Resource Staffing provides a variety of positions for jobseekers; they are able to help a multitude of people become employed under an agency that is organized and well established. Toll Sticker (sometimes called a transponder, toll tag or RFID tag), Instructions for how to place your sticker on the vehicles windshield, Instructions for registering your account and license plate, The phone number registered to the account. Our Customers are organizations such as federal, state, local, tribal, or other municipal government agencies (including administrative agencies, departments, and offices thereof), private businesses, and educational institutions (including without limitation K-12 schools, colleges, universities, and vocational schools), who use our Services to evaluate job . As an equal-opportunity employer, we value our employees and foster an environment of respect, integrity, and trust in every aspect of employment. 281-875-EASY (3279) Roadside Assistance. Toll amount owed is typically available within 7-10 business days of your trip. You can pay for a Toll Violation Invoice you received in the mail online. } Bilingual Customer Service Representative at Harris County Toll Road Authority Houston, Texas, United States. When a Users balance gets low (around $5), BancPass automatically sends a text message to the mobile phone number on file to alert the User of a low balance. HCTRA invites you to share your feedback TONIGHT at the Hardy Downtown Connector Interactive Public Workshop! 55 reviews from Harris County Toll Road Authority employees about working as a Customer Service Representative at Harris County Toll Road Authority. Overview of CSC complaint handling. Harris County Toll Road Authority. background-color: #376d7d; As an equal-opportunity employer, we value our employees and foster an environment of respect, integrity, and trust in every aspect of employment. By Travis_McGee . These simple steps can help customers avoid the hassle and surprise of receiving a bill for unpaid tolls in the mail! Business operations will resume Monday, January 3, 2022. var jb_url = 'careers.resourcestaffing.com'; Please be ready to provide the vehicle . The information is transmitted to the Toll Operators Back Office or processing center. - Leading role in assigning and receiving I.T. However, if a Users account is not properly funded, the Toll Operator will not be able to charge the account and the User could receive a violation or pay-by-mail notice. How can I pay my Harris County Toll Road Authority bill? Join to view profile . Provide payment plans and resolutions on past-due accounts, Enter data efficiently/Communicate via email with little to no errors, Ability to handle a high volume of incoming calls speaking Spanish, Vietnamese, and Chinese speakers, Ability to handle billing inquiries and address changes in Spanish, Vietnamese, and Chinese speakers, Computer proficiency and strong typing skills 40 WPM, Must be detail-oriented and have superior communication skills, Must pass a drug screen and criminal background check, Must have collection and banking experience, Satisfaction assisting Harris County toll road customers. You can email support@bancpass.com or call Customer Service 866-978-5061 Monday - Friday during normal business hours. You can email support@bancpass.com or call Customer Service 866-978-5061 Monday Friday during normal business hours. Learn about doxo and how we protect users' payments. Prevent apps from taking your money without permission. Place/answer phone calls to the customer answering EZ Tag questions. Visit Harris County Toll Road Authority Website. | Wilshire North Houston Hours/. The minimum reload amount is $15. place i need to cancell all the service thank you. Excellent interpersonal communication skills and ability to communicate and work in a collaborative group. View News Archive. San Antonio, TX. BancPass users will be charged the electronic toll tag discounted rate. Payments are free with a linked bank account. 9 followers 9 connections. color: #fff; Learn More. HCTRA cares about your comments & concerns. Use the EZ TAG lanes today! Your real card info stays hidden. The Harris County Toll Road Authority (HCTRA) is continuing to adjust daily operations to protect the safety of customers and employees, and help reduce the spread of COVID-19 (Coronavirus). https://www.doxo.com/info/harris-county-toll-road-authority. All Rights Reserved. Visit CareerBliss to research Harris County Toll Road Authority salaries, reviews and benefits. Shifts: (Full-time) Hours: Monday-Friday eight (8) hour shift (between 7:00 am-6:00 pm) and Saturday 8:00 am-4:00 pm + additional weekday off, Sunday off-5-day work week Contract no end date If you enjoy assisting others, you will enjoy being a Call Center Representative for the . 3rd Shift 11pm-7am Non-Bilingual or Bilingual. background-color: #203f48; Be safe from hackers and unwanted bills. I missed two days of work, but she was so nice to call me and check up on me. Customer Service Hours Mon - Friday 7:30 AM - 5:30 PM. .script("/js/hmgjb-script.js?v=4.3.21").wait(); Bellaire, And Use The Features That www hctra org login Offers On Their Portal. Contact Phone. You may notice that you have taken trips that have not posted to your account yet. HCTRA invites you to share your feedback TONIGHT at the Hardy Downtown Connector Interactive Public Workshop! The new system keeps penalties capped, and only assess late fees monthly, not for each transaction. } Find information on toll roads, closures, and rates. . Your job seeking activity is only visible to you. Please click on the link to begin. Log in to manage your EZ TAG account. https://wprod-m.hctra.org/TranslationDisclaimer#! The Harris County Toll Road Authority improves mobility in the Greater Houston Metropolitan area through excellence in the operation of urban toll highway systems while upholding a commitment to leadership, public service, and quality of life. They charged my account 2 times within the same minute . You can unsubscribe from these emails at any time. You can update your choices at any time in your settings. To reload the account, a User can simply take the Reload card to any participating retailer and reload using cash or debit. Harris County Toll Road Authority has 1.5 stars. Ability to comply with office training requirements. For EZ TAG account holders, They are always available to assist and have a conversation. . 2277 Plaza Drive, Suite 600 Please put the word VIOLATION on the subject line. You may change your phone number using the BancPass phone-app, or by calling: 866-978-5061. CSC has an average consumer rating of 3 stars from 24 reviews. Phone Number. .hmg-jb-bg-primary .hmg-jb-btn-primary, .hmg-jb-bg-primary .hmg-jb-btn-primary.active, .hmg-jb-bg-primary .hmg-jb-btn-primary.focus, .hmg-jb-bg-primary .hmg-jb-btn-primary:active, .hmg-jb-bg-primary .hmg-jb-btn-primary:focus, .hmg-jb-bg-primary .hmg-jb-btn-primary:hover { color: #376d7d; } Dont have an EZ TAGaccount? .script("/js/multiple-select.js").wait() Customer Service Hours For questions about the Grand Parkway, . .hmg-jb-alert-info .hmg-jb-alert-link, .hmg-jb-alert-success .hmg-jb-alert-link { download the app and log into your account using the same username and password If you get a violation or pay-by-mail notice believe it to be an error, send an image of the notice tosupport@BancPass.com. Click here Please include the detailed page showing the license plate, time/location and toll amount. Support Phone. .hmg-jb .apply-progress-bar li.active > a, Btw, I considered the EZ Tag Express app, but the reviews were terrible and I couldnt afford the risk of a citation being sent to my rental car company. Customer Service Representative (Former Employee) - Houston, TX - July 6, 2021. it is a good job if you like working from 9-5 and a decent pay with decent benefits and if you also want to stay long term in a career this is a job for it. Hilton Honors Number. Where can I get my cash reloadable BancPass Toll Sticker? My account always claims Ive failed multiple attempts trying to login in even with PW saved and Face ID enabled. .hmg-jb .apply-progress-bar li.active > a:before { Reasonable efforts have been made to provide an accurate translation, however, no automated translation is perfect nor is it intended to replace human translators. Your account will be fully closed 120 days after cancellation in order to allow all tolls that were incurred prior to the account cancelling, to post. Registering your License Plate provides a backup means of identifying your vehicle if, for example, your transponder fails. Commute & Mass Transit and other bills can be paid at doxo. The amount of a reload includes a $2 fee. .hmg-jb-alert-info, .hmg-jb-alert-success { 2023 Texas Department of Transportation. Learn about Harris County Toll Road Authority culture, salaries, benefits, work-life balance, management, job security, and more. LinkedIn and 3rd parties use essential and non-essential cookies to provide, secure, analyze and improve our Services, and to show you relevant ads (including professional and job ads) on and off LinkedIn. It is now July 21, and still no transponders. Join to view profile . The HCTRA Veteran Discount Tolling Program applies only on toll roads operated by the Harris County Toll Road Authority. Users can even use credit cards to replenish their account. Roadside Assistance. How can I contact Harris County Toll Road Authority about my bill? document.write("