Please don't hesitate to contact us, if you have any queries. Went back and forth for days but they have refused to refund us since we managed to sail from Gili to Nusa even though this was with a different company at an additional cost, organised externally. Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information. Location is not clear? The easiest and cheapest way to cancel your booking and request a refund is to log into My Account and request the cancellation there. They said it would take 48 hours to confirm. I have booked a trip to/from the UK (from Hoek van Holland). Unfortunately During that two weeks I have bought a new ticket already, as I didn't have any confirmation. not clear. Companies can ask for reviews via automatic invitations. If your question isn't answered then please Contact Us. For more detailed information on ticket cancellations, refunds and modifications please read the companies policies. !Their website wont allow you to amend a booking and make changes yourself so you are forced to call them and then they charge you a premium to do soStay FAR FAR FAR FAR AWAY!!!!!!! NEVER, EVER AGAIN WITH THIS USELESS RIPP OFF COMPANY!!!! Googled other phone numbers - all disconnected. If you cancel your tickets, you will receive a refund according to the policy of the ferry company(ies) you have booked with. WebThe easiest and cheapest way to cancel your booking and request a refund is to log into My Account and request the cancellation there. Joint ferry and minivan ticket from Koh Lipe to Phuket can save you hassle of booking them separately. Kind regards, Direct Ferries Team PC Patrick Crossan 8 reviews GB Dec 16, 2022 Scam Site: Scam Site: How cool is that? It goes against our guidelines to offer incentives for reviews. Refunds are always issued to the same credit / debit card that you used for your booking. WebAnswered: I need to travel to milna (brac) from hvar on thursday 18th august. Best price at the time of writing was 1449 Baht (about $41) for a 10-hour journey. I wasn't happy then but it was very hard to get in contact with anyone to discuss so let it go. Irish Sea: sail with your camper, for less! I understand that the booking is no refundable however, given the situation I am in, I have no option but to request your compassionate and sensitive approach to my situation and grant me a refund. WebIntercity train from 1949 Deckplan, Kronprinsesse Ingrid (1949) Deckplan, Athena (1989) 1991 Deckplan (2000) as Stena Nordica, 2006 Deckplan, European Endeavour 19 July 2022. left On both occasions the sailings you picked were already sold out so we could not process your request as there was no availability. There was nothing from you at all. The website was setup easily and everything worked fine. I should have stayed with you ! We'll let you know how much you'll be refunded before we cancel your booking so you can decide if you'd still like to cancel it. The calculation will start on the latest of the following three dates: May 30, 2023 the 30th day after you file your return the day after you overpaid your taxes For more information, see Prescribed interest rates. We also ensure all reviews are published without moderation. Refund requests must be submitted prior to the product expiration date. You can amend your booking online if you have an account with us. Reviewed 18 September 2020 via mobile. Now Day 6, still no confirmation of my new booking for a weeks time.If read and actioned by DirectFerries, my booking reference is DFP 153669687 & Customer Services ticket #1523063 ..H E L P! Dover Use our price finder to easily find ferry connections and the best available ferry ticket prices to suit your needs. Grimaldi's direct service is backed up by a four-times-a-week feedering service covering every major North American port from Halifax to Houston. Please do not hesitate to send us a message or give us a call. This depends on the type of ticket you have booked, but in most cases you will be able to amend your booking. By the time I got a confirmation notice it was past a 48 hr before travel time and they would not change out going trip. Please note that Ferryhopper applies a small cancellation fee of 6 (euros) per booking. You can return your tickets either to our offices or to a travel agency that collaborates with the ferry company you are traveling with. The website is also easy to use. Don't really get your point. DirectFerries.co.uk - the one stop ferry shop, a brand of Direct Ferries Ltd - all rights reserved. As long as the type of vehicle is correct and your trip is on a domestic route, you will most probably not encounter any problem during boarding. Ferryhopper is not responsible for the difference between the exchange rate at the time of the initial transaction and at the time of the cancellation. The most USELESS COMPANY EVER!!!! The reservation is only related to However it took 5 weeks, dozens of emails for you to confirm the agreement. Thousands of top-named brands Direct Ferries - More With a choice of over 3000 ferry connections and more than 700 ports worldwide, you are guaranteed to find what you are looking for with Direct Ferries. I emailed them and said if they were transferable and could be part of my estate in the event of my death that would have been acceptable but as they werent I wanted cash ! Buying a ticket was easy but now to see how the experience on board will be in a few months! You can also cancel your booking through our customer service team either by email or phone, however there is a higher cancellation fee for these requests. You have been added to the mailing list. Examples of reimbursement requests include: Note: Disputed fares must be submitted within 30 days of purchase. In your case you have contacted us only once but you have closed tht ticket by clicking on finding the solution and therefore the ticket could never be handled by one of our agents and after that you have not conatcted us again. 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I am now writing direct to their registered office. Feb 11, 2021 #1 So I have a new installation of an Ecofit Pure 830 with a 10yr guarantee. We are both english and always lived in England Direct Ferries have no phone available to discuss. Please note: prices rise as space becomes less available. 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WebWhen boarding begins, the gate will open and your boarding pass will be collected as you board the ferry. WebIf you decide that you do not wish to keep the building. The transaction currency used on our website is the euro (). Hi all. This website uses cookies to help us process your bookings as well as customise and improve your experience. I immediately tried to cancel but of course they are refusing to allow that. Tried to amend reservation to Mar 3-6. For a better experience, please enable JavaScript in your browser before proceeding. WebGet up to 4.2% of the price back with our Direct Ferries cashback offers Sign up for free and just shop with Direct Ferries as normal. 6 days ago I tried to amend my return, 3 days later I had an acknowledgement of my problem, namely the website wouldn't allow the amendment, due to an error on the website. Contact our call centre on 01304 44 88 88 between 08:00 and 20:00 Monday to Friday, and 09:00 and 17:00 on weekends. Rent-to-own and financing options allow you to get the trailer you need within your budget. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. I made reservations This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register. In case you are traveling with a rental car and don't have the license plate number yet, you can simply add RENT123. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. Please note that when amendment or cancellation done directly with the ferry company we are not aware of this unless the customer contact us about it. Also paid 28 pounds for lounge sea view experince, later to find out that children under the age of 8 are not allowed in the lounge. Please be aware that in most cases there will be a fee charged for any amendments unless you have purchased our Cancellation Cover. Verification can help ensure real people write reviews about real companies. Now, creating a Smart Label Returns 56901 requires a maximum of 5 minutes. Unfortunately we are not able to handle or to react to your complaint because you have not provided the reference number of the booking. Just as a point we had terrible problems with A ferry and will never use them again. Ferry delay compensation. Dear customer, Many thanks for your review! Please be aware that if your ticket is able to be refunded, and you have not purchased Cancellation Cover, you will be charged a cancellation fee. Amendments can only be made prior to the sailing date which in this case was never requested. 100% of travellers recommend this experience. Our original booking made in January for April was cancelled by the ferry company. No personal touch. We must get on line 48 hours before ferry date to get our tickets. Please don't hesitate to contact us, if you have any queries. WebWill I get a refund if I cancel my booking? Companies can ask for reviews via automatic invitations. You can also discover ports and routes available. No way of calling them. 2-3 Three Rivers Business Centre, Felixstowe Road. A global company with offices across the World, Direct Ferries is present in numerous markets with a product localised for ferry travellers in the UK, Ireland, France, Germany, Spain, Italy, the Netherlands, Belgium, Portugal, Austria, Switzerland, Poland, Czech Republic, Slovakia, Greece, Denmark, Sweden, Norway, Finland, Turkey, Australia, New Zealand, Japan and China. We are legally obligated to follow these policies regarding issuing, changing and canceling ferry tickets and we cannot make any exceptions to these rules. Not only that, in order to have this kind of saving, I was directed to use a ferry company that I hadn't used before, which turned out to be the best ferry journey I have experienced since before all restgrictions were imposed because of the covid pandemic. In full transparency, DF did call me once, on the day of the booking, a call which I missed by 5 seconds - called back and emailed back to reconnect. I have tried to contact them for 3 weeks and have had no reply and it is infuriating you cannot speak to someone on the phone. Follow the Ground Transport signs and directions in your app to get to the location. Brittany ferries Anyone else having problems with getting a refund of price differences in ferry bookings with Brittany Ferries? We use dedicated people and clever technology to safeguard our platform. . If you want to be among the first to hear about our latest ferry offers and want to take advantage of exclusive ferry discounts then subscribe to the Directferries email or follow us on Twitter or on Facebook! All rights reserved. Please don't hesitate to contact us, if you have any queries. WebUpdate booking to add or remove feet to vehicle length (for vehicles more than 20 ft. long only): pay or receive refund for any price difference subject to space availability. WebThe first known name of the city is Byzantium (Greek: , Byzntion), the name given to it at its foundation by Megarian colonists around 657 BCE. WebAndrew Arthur Allen Sr. GrandchildrenDebbie Allen Is a Proud Mom of Three Grown. I even tried to take a person off and they wanted 214?! They offered us vouchers to the value of our flight plus 10% which was tempting but they were nontransferable. NEVER we got any mail of you. WebIf you are unable to travel after checking in at the terminal, request a refund at the terminal. That is why we are trusted by over 2.5 million customers and counting. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Kind regards, Maya from Direct Ferries. No In case the email address or phone number used during the booking is not available anymore, we may require additional information in order to verify your identity and proceed with your request. Thank you for contacting Direct Ferries to request a cancellation to your booking DFP*****8 with Brittany Ferries on 08/04/2020. 96% of travellers recommend this experience. The money being shown on day 5 as having been taken by FerriesDirect. Direct Ferries Limited has its registered office in London, United Kingdom. Travelling with two dogs, one of which with spinal problems so I wanted to book two kennels; this, unfortunately could not be done online, so tried to reach out to the ferry services (Stena) who indicated they still had 9 kennels available on the trip to the UK and 14 on the return trip. Instead we have an inside room. All the above incident has been recorded with the police. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. More expensive but very safe an helpful.Thank you for your replay. WebNeeded to change tickets. It may not display this or other websites correctly. When requesting amendments via phone or email the amendment fee is 20/20, if your initial ticket booking cost less than 100/100, and 35/35, if your initial ticket booking cost more than 100/100. Have not noticed the website asking me for ages upn the original booking. They made mistake on two tickets (omitting my wife name on the tickets) when i wanted to correct this they initially asked for a significant change fee ,then waived it. Tried to contact by telephone- dont take incoming calls. Can I cancel and get a refund? Requiring chains keeps traffic moving during storms rather than closing a pass or roadway. In order to cancel your ferry tickets, you need to make a cancellation request at least 3 days (72 hours) before your ferry is scheduled to depart. However when I arrived for registration I was informed that Direct Ferries had failed to inform the ferry company about my dog, I had to pay the sum of 48 GBP on the spot. Not using e-file? Prices are life and always changing. WebIf you request to cancel your booking through our help centre or by phone and haven't purchased a Flexi ticket, we charge a cancellation fee of 45/45. Since the above is not under my control, could I please request you to make an exception and cancel and refund my ferry booking. Cost per pax: S$70 one-way or S$118 2-ways Duration: 2.5 hours (1.5 hour boat ride + 1 hour check-in and immigration) Self-driving You'll need to either book a new one way sailing for your return trip or cancel your original booking and make a new booking. My experience of using Direct Ferries was a good job, very well done. I had the same problem with P&O and vouchers. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. As well as a great reputation within the industry we have provided the best price, choice and service to many millions of customers since our inception and are ranked no.1 on independent review sites such as Feefo and Trustpilot. Duaine Allen, pastor of Agapa Covenant Ministries, and Roses brother, the Rev Shelby, Tuberville vote against climate, health and deficit. Download the Direct Ferries app or manage your booking online through My Account. Kind regards, Maya from Direct Ferries. Thank you for booking with Direct Ferries. Thank you for booking with Direct Ferries. or submit an enquiry. We remain at your disposal. Regulation 1177/2010 provides that if a ferry service provider cancels a ferry service, they must refund or rebook you. Email. We may also ask for additional information if you wish to change the email address or phone number you have provided. You have contacted us on 21 September about this but after you already made the charge back through your paypal account and therefore your account with us was already blocked and the issued refund could not go through. Direct ferries are great value, usually easy to book with, very informative, send the right links and in a timely manner. ), Sailings to and from over 178 Countries and Islands. Less than 24-hours or failure to show for travel. Book your ferry tickets with Direct Ferries. What if I don't know the plate number of my rental car? Kind regards, Maya from Direct Ferries. Be the first to hear about the best ferry offers, The quickest way to make & manage your booking. Suggested companies are based on peoples browsing tendencies. WebDo yourself a favor and book directly through the ferry company website, that way you will save money in fees, have better options (like booking a seat), and have more control if you need to make a cancellation or change. In case of a totally different name filled in, we advise you to contact us so that we can check what the possible options are. A refund will be given, however an administration fee of 10 will be deducted from the total fare. 2-3 Three Rivers Business Centre, Felixstowe Road. You don't accept the NatWest card by paying , last time I make wrong directions and I can contact nobody's to help to change my ticket , your application Direct Ferries is not helping and very hard to many questions ,fill the form.bla bla bla last time you told the ferry is in delay after is cancel I send the complain I don't receive notification.and more. Dont waste your money - just book direct Direct ferries are incredibly unhelpful and once they get your money are not interested in assisting you. With some ferry companies we'll be able to confirm your amendment straight away, but if we can't, we'll do our best to have it confirmed within 48 hours. I was searching for ferry crossings from Poole to Jersey and found the Direct Ferries website. WebView your current account balance and transaction history online 24/7 at Key2Benefits Open a New Account; Log in to online banking Typically, you can get a $150-$200 fee free return for. COVID-19 Information
If I misspell my name, is correction required? Have a browse through our website and use our simple ferry booking In this case, you have to request a cancellation in any of the following ways: by sending us an email, by filling in our online contact form, or through the. Youre entitled to compensation of 25% of the ticket price for the affected part of your journey, if youre delayed for at least: If the delay is more than double the times set out above, your compensation will be 50% of the ticket price. Kind regards, Maya from Direct Ferries. Please send any questions or comments to: help@poferries.com Updated 20/12/2021 For all future bookings, P&O Ferries Channel House Channel View Road Dover CT17 9TJ UNITED KINGDOM. How can this even be possible. Dear Sue Sturgeon,Thank you for your feedback. Be aware this route DOES NOT EXIST with this company, which we only found out when we arrived at the port. Seriously this is basically a scam. Using their online form I contacted customer services, not once but half a dozen times, I received no response. Webhave a refund of $2 or less Interest on your refund The CRA will pay you compound daily interest on your 2022 tax refund. Terrible service, maybe not a scam but don't use them. No refund will be given. It is very difficult to amend my ferry ticket online, even though I purchased a flex ticket which allows free changes or a fee of only 10 euros, it is asking me to pay the WHOLE fair again on the website to make the change. Since 2006, Grimaldi has been offering the only direct Ro/Ro-container service between How older, less computer savvy, or with no smart phone can work this out is a true mystery. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. not great. I will never book with this company again and I advise others to steer clear. Tried to call DF with a number provided by Stena - phone disconnected. Location: -3 min walk from Trafarias Ferry docks -25 min from Santa Maria de Belm by ferry -25 min from Marqus Pombal by car -12 min from Pragal train station offering direct access to the Portuguese railroad sytem. You can also request amendments through our customer service team either by email or phone, however these have a higher amendment fee. They don't pay the refundWe are still waiting for our refund, they won't respond to our email or contact form. This is my first negative review for a company. Once this is done, they are required to either keep the canceled tickets and give you your refund or give you the canceled tickets, so that you can return them to our offices in Athens and receive your refund through Ferryhopper. Here are 8 tips for writing great reviews.