I contact AMC. I used Fandango to purchase tix for the new Star Wars movie. And I get to pay an extra fee for this hassle? For additional information about the voluntary movie rating system and ratings for new releases, visit the Motion Picture Association of America's home page at http://www.mpaa.org. Agency Kitchen There are no refunds after the printed showtime. They expire after 2 weeks (really, who goes to the movies that often?). NC-17 -- No One 17 and Under Admitted. An R rating may be assigned due to, among other things, a film's use of language, theme, violence, sex, or its portrayal of drug use. For some reason, it showed 3 Avengers reservations, even though it should only show 2. Soliciting or loitering on Regal Entertainment Group premises is not allowed. As long as you complete your request and submit it before the show starts, you are eligible for a refund. Exchanging your ticket means that you dont lose any money on the convenience fee as you do with the refund. This is a small fee the company uses to cover some expenses they are left with once they complete the refund. Advertise DoNotPay can help you save big bucks on all lifes trifles! For more information on this policy, please visit www.mpaa.org. Submitting your request via one of the affiliate websites is possible with a little twistyou will be redirected to the official Fandango where you can submit your request. If you are experiencing difficulty using your Fandango gift card, please contact Fandango directly at (866)857-5191 and they can help resolve your issue. Over the next couple of days, friends asked to make reservations at different times and I used my A-List to accompany them (Sunday and Monday showings). It can take up to two weeks for your refund to be completed. I have reached out to customer service multiple times with no response. It is Regals policy to support the MPAA ratings system to the fullest extent possible. Site shows the same bad phone #. Penny Lanes Bowl & Games I actually tried to make multiple at various times - seats were going in and out and orders were failing left and right. Fandango offers refunds or exchanges, and there are several ways you can go about it. If you have an AMC gift card that begins with 6006, please email photos of the front and back to giftcards@amctheatres.com for a replacement card. That's right - all registered Diamond Rewards members earn a free ticket* on their birthday! Guests attending our theatres in an assistant/companion role for one of our guests with disabilities may be passed in by management. Don't waste your money we all work too hard for it. For questions about gift cards check out or Gift Card FAQ. Apart from unused movie tickets and forgotten subscriptions, people waste money on other little things they dont even notice. Answer (1 of 4): What you do is go to the movie theater and either type that number into the ticket kiosk to get your ticket or tickets, take it to box office to get your ticket, or to podium, where they can type it into the scanner and approve it. Companies can ask for reviews via automatic invitations. Of course, they say the same thing as before and to contact Fandango. Parents are urged to learn more about the film before taking their children to see it. . Online Refunds: Once the showtime for the ticket has passed, tickets are not refundable. The amount will be decreased for the per-ticket convenience fee the company is allowed to keep, as stated in its Terms and Policies. Try the Fandango FAQ for more information. This discount is available to those who present proper identification at the box office (and their immediate family members who also have proper ID). I get home and decide to view my tickets and I can now see the QR Code and a barcode. We generally find out on Tuesday afternoons if we will play a film another week, and post the following week's showtimes to our web site by Tuesday afternoon. Accidental Order? Since I did not cancel my tickets before the movie the refused to refund tickets. REG reserves the right to refuse entrance to anyone that cannot present valid photo identification along with a ticket for the proper show time of the R rated film. Passes are not accepted for any opening night fan event, double feature, marathon event or Dreamscape at AMC experience. To receive a student discount you must currently be a student. Online orders can be paid with Visa, MasterCard, American Express and Discover. Called customer service and waited for 40 minutes. So I contacted AMC. I hadn't heard about their AWFUL CUSTOMER SERVICE. To guarantee your are able to get tickets before they sellout, we offer the convenience of purchasing tickets (and at most locations reserving your favorite seat) in advance online. AMC couldn't cancel it. No. For tickets purchased through other ticketing agencies, guests must contact the agency directly before the scheduled movie showtime to request a refund, and refunds are subject to the refund policies of those agencies. We may also accept certain theater partners' gift cards for their theaters. As a group they view each film and, after a group discussion, vote on its rating, making an educated estimate as to which rating most American parents will consider the most appropriate. That makes six. Do all movies have to be rated? Children 6 and under are not allowed to attend Rated R features. Can points be added for movies I saw before I registered for Diamond Rewards or if I forgot it? Regal Entertainment Group has a policy of opening several minutes prior to the first showing of the day to allow sufficient time for our clientele to obtain access to our facilities and to purchase tickets. So, step right up for an entertainment treat. Honestly you can probably buy tickets in person, though thats not ideal with reserved seating you can still get in. are permitted to be used within any Regal Entertainment Group facility. Do You Offer Military Discounts? We will also provide the proof of doing so, as well as the evidence of all applicable VISA and Mastercard codes relevant for your case. Exchanges can be made only if you have a Fandango VIP account, while refunds are available to everyone, regardless of the type of their account. Lookup any phone number With so many Robocalls and Phone Scams these days, check our phone registry first before returning that missed call. This signifies that the film rated may contain some material parents might not like to expose to their young children - material that will clearly need to be examined or inquired about before children are allowed to attend the film. For purchases made via our Regal Mobile App or the Regal website follow the refund ticket link on the confirmation email you received or use our Contact Us form. How can I find a copy of my confirmation email? Fandango accepts a variety of payment methods, which may include Visa, MasterCard, American Express, Discover/Novus, Venmo and PayPal and certain other digital wallets. Phone number Phone Lookup. I selected a theater and movie and went to checkout. Please see the official rules below. On a holiday week, the showtimes may not be available until Wednesday. The NC-17 designation does not, however, signify that the rated film is obscene or pornographic in terms of sex, language or violence. The matinee hours may vary by theatre location based on market or territory. No recording devices (cameras, video recorders, sound recorders, etc.) Regal Entertainment Group wants our customers and staff to feel comfortable and safe when visiting or working in our theatres. On movie and theatre pages, you can change the date with the date selection tool or by selecting a different day of the week above the listed showtimes. Is the ratings system a law? Can I give them negative stars: yes they are as awful as people say. I know for certain it was once it was purchased. The ORP Directory Lookup does not include providers who have submitted applications and are currently in the Medi-Cal . What are the theaters' admittance procedures? 1/3 spots are taken by a bugged Endgame ticket. Children under 3 are free except in reserved seating and recliner locations. Regal has taken bold nationwide action in all of it's locations. Press question mark to learn the rest of the keyboard shortcuts. Sit back and relax while we do the work. Fury of the Gods: The IMAX 2D Experience, John Wick: Chapter 4 - The IMAX 2D Experience, My Neighbor Totoro 35th Anniversary - Studio Ghibli Fest 2023, The Journey: A Music Special from Andrea Bocelli, The Metropolitan Opera: Der Rosenkavalier, The Metropolitan Opera: Der Rosenkavalier ENCORE, SPIRITED AWAY: Live on Stage - Studio Ghibli Fest 2023, Ponyo 15th Anniversary - Studio Ghibli Fest 2023, The Metropolitan Opera: Don Giovanni ENCORE, The Metropolitan Opera: Die Zauberflte ENCORE, Kiki's Delivery Service - Studio Ghibli Fest 2023, Nausica of the Valley of the Wind - Studio Ghibli Fest 2023, Castle in the Sky - Studio Ghibli Fest 2023, The Wind Rises 10th Anniversary - Studio Ghibli Fest 2023. In that regard, as a general rule all backpacks, packages and large bags of any kind are subject to inspection. Customer service was terrible. Theatre Employees may be stationed at the entrance to theatre(s) playing MPAA rated NC17 films to check tickets and photo identification for all who enter to prevent minors from improperly entering. DO NOT USE THEM for movie tickets. What time does the theatre location open? You can check your Gift Card balance anytime. Gift cards with $0 balance will be removed from your wallet on the AMC Theatres website and mobile app to make more room for gift cards with balances. I can promise you !!! No images. You should take this into account when requesting a refund since your request needs to be submitted before the show starts. Minutes. View number of available credits for your Movie Club account. At least I cancelled the payment on my credit card but unfortunately I am still ripped off because I dealt with this awful companyno wonder they have such long hold times. Recliners At the box office, we accept cash, AMC Gift Cards or the following credit cards: Visa, MasterCard, American Express and Discover. When it comes to the tickets purchased for a special pricethey are nonrefundable. There's a little square with the broken image . Paragon Theater's VIP Lux Box seating are the only recliners in the auditoriumswith a QR code that when scanned will allow our guests to order concessions/food/or drink directly to their seats with table service. Pleaseclick hereto find out about becoming a Paragon Theaters employee and apply today! I think Fandango is good only if you wanted to go see a highly anticipated movie on the premiere date and you wanted to secure a seat to the movie. AMC has released a Subscription Service Called AMC AList that allows you to watch 3 movies a week Starting at $19.95 a month in any format. We also use LouAnn Pop N Light popping oil (coconut oil) and LouAnn Buttery Topping for our popcorn, which are both gluten free. For extenuating circumstances, please consult theatre management. Please contact our National Sales department at 800-AMC-4TIX (800-262-4849) or visit our online ordering portal. Children under 2 who do not require a seat are free. (along with its affiliate websites) is the place to get informed about and buy tickets for movies all around the U.S. and beyond. There's no true rhyme or reason On one day you can log onto your account and purchase tickets and the next time it won't allow you to log onto the site. Here are 8 tips for writing great reviews. Last week, I went to make a reservation to see Shazam on the weekend. G - General Audiences-- All ages admitted. Total RIP OFF. Life happens and this company is so incentive to difficulties I am so upset, but will never do business with them. $70 spent and had to purchase new tickets to see the show. You can also purchase online with Apple Pay, Google Pay, PayPal, and BitPay. Someone needs to shut them down if they cant do better than this. They are a rip off and terrible customer service. While the decision to enforce the rating system is purely voluntary, the overwhelming majority of theaters follow the Classification and Rating Administration's guidelines and diligently enforce its provisions. If your gift card has an active balance, and you're having trouble using it, contact guest services at 877-262-4450. Health & Safety Action In Regards to the Coronavirus. Sign into your Regal Crown Club account. I reached out to customer service via their contact but although they can see the tickets were not scanned or used and I proved I had to buy different tickets, they refuse to refund. Go to that theater and print the ticket at the kiosk then go to customer service and ask for a refund. in /nfs/c05/h04/mnt/113983/domains/toragrafix.com/html/wp-content . Wrote to them to get refund, no answer. Find out how we combat fake reviews. After entering the number on my gift card--several times, I got the same message each time: "Error, this card has already been redeemed". Just try to navigate a Fandango online customer service website. I called them right away and they said they'd give me a credit. We also ask that you leave the masks at home. How Does Fandango Refund Tickets by Email? Edit your payment method for Movie Club. It usually takes about 72 hours for the Customer Support team to respond to your query. Your free birthday ticket will be on your accountby midnight on your birthday andexpires 30 days after your birthday. Then, depending on how well a film performs, we will determine if it will "hold over" another week. If you purchased Fan-to-Fan Resale tickets it may take up to 24 hrs for your order to appear in your account. After buying the yogurts I had to send them a copy of my receipt and then wait for a promotional code and then go on Fandango to claim it. Can I Purchase Tickets atFandango? Store or bakery-purchased cakes are allowed only with a pre-planned event. Should you wish to purchase more than ten tickets at a time, please place separate orders. So I was at work trying to print this and no images or barcodes were popping up. Click on the link you can find under a headline Refund/Exchange. 2023 Trustpilot, Inc. All rights reserved. Select why you want to continue (Refund or Exchange) No. I sent another email to their help desk and no reponse. I bought my ticket on the website, can I transfer it to the Regal mobile app? It was not the theater I had selected and we realized that when they could not scan the ticket code. All Regal Entertainment Group theatres are smoke-free environments. CDA Idaho. Activate card. View our, Yes. DO NOT ACCEPT A CREDIT INSTEAD OF A REFUND! We are phasing outour cards and moving to a virtual rewards program so it is unncessary for you to have a card. Any money or points on thecard will be merged to the account number you want to keep. If you need to change your seats or change your showtime, you must visit the box office prior to the showtime. Visit your local theatre the find out details on matinee hours. I've tried opening the ticket in IE and Chrome and they're coming up the same, no images or barcodes. When Will the Showtimes Be Available? Warning: "continue" targeting switch is equivalent to "break".Did you mean to use "continue 2"? Review Movie Club Credit Activity. Can I get some help here printing these tickets? Where can I find information about closed captioning? Before leaving the auditorium, please check around your seat for any personal belongings. Wait to be redirected to another page. For some reason, it showed 3 Avengers reservations, even though it should only show 2. They lied and said that there had been a report of fraud and they refused to give me my money. Completely fraudulent activity. Signifies that the film rated contains nothing most parents will consider offensive for even their youngest children to see or hear. If you are a Regal Crown Club member and purchased your tickets while logged in to your account you can easily transfer your tickets to the Regal mobile app with the following steps: Refunds are available in certain limited circumstances described below. Please call theatre for any local restrictions. BitPay supports leading coins including Bitcoin (BTC), Bitcoin Cash (BCH), Dogecoin (DOGE), Ethereum (ETH), Litecoin (LTC), Shiba Inu (SHIB), Wrapped Bitcoin (WBTC), and 5 USD-pegged stable coins (BUSD, DAI, GUSD, USDC, and USDP). When purchasing tickets for a 3-D film, please confirm with the box office cashier that the ticket you purchased is in fact for the 3-D presentation. I like the fact you can put in your zip code and they will give you show times to tNohe nearest theaters near you. In this case, you'll likely have a barcode or QR code from the confirmation e-mail sent from fandango. Please use the. There are certainly a handful of movies I would like to see before then, so hopefully this gets resolved. Not all Regal Entertainment Group locations offer a bargain matinee price discount. 34. Fandango (along with its affiliate websites) is the place to get informed about and buy tickets for movies all around the U.S. and beyond. 1. Refunds are available in certain limited circumstances described below. Just ridiculous. How Can I Get a Movie Ticket Refund With DoNotPay? Please note that for tickets purchased at the box office or online, please reach back out directlyto the local theater you were going to visitprior to the showtime, and ask for a Manager to initiate a refund.