What's Wisecars' cancellation policy? Should you decide to purchase coverage directly from the Car Rental Company, we recommend that you check before or upon picking up the car what are the exclusions to the coverage included in the Car Rental Transaction. Wisecars will inform the complaint submitter on how to proceed if needed. If you do not return the car with a full tank of fuel, you may be charged a refuelling fee and for the missing fuel at an inflated rate. If you discover any discrepancies in the summary of the Car Rental Transaction contained in the voucher, please inform us of this as soon as possible. Cancellation Protection can be purchased only at the time of booking and is not refundable. Cancellations Dealers may cancel a WiseCARE contract by downloading and completing the cancellation form, obtaining the customer's signature, and submitting the final form to Wise F&I via email, fax, or mail. damages/accidents occurred due to a violation of local traffic rules; any persons are found to be driving under the influence of alcohol/drugs, wilfully causing damage, off-road driving and driving in a careless and negligent manner; any third party involved refuses the settlement of the claim. Moreover, check what sort of specific documents thecar rental companymight require in the voucher or in. The automotive images contained herein are owned by izmo, Inc. and are protected under United States and international copyright law. The rental period can be extended by either arranging it with the Car Rental Company or making a new booking via Wisecars. Contact Wisecars 5214f Diamond Heights Boulevard, San Francisco, CA, 94131, United States Advertiser Disclosure: If you click on one of our links, we may receive a compensation. If you cannot find the confirmation email, please contact us via our website. This excludes any changes to the booking which result in the change of the price of the booking, such as changing the duration of the rental period or the rental cars class, or the Car Rental Company changing its rates following the original booking. In case of an airport pick-up, it will state whether or not the supplier has a desk in the terminal. Trustpilot is assessing this review in accordance with our flagging process. %title% %offer% Tbb. If you are involved in an accident, the local police and the Car Rental Company must be contacted. Re: Wisecars car rentals. Wisecars is an independent travel broker who does not represent any particular car rental company. I read other reviews from this company after this had happened and that is a common . If not, you will need to purchase the cover at the car rental company counter. You can also find this information in the pick-up and drop-off details. Consider the cancellation policy. Dear Paul,Thank you for contacting us! You can safeguard yourself against such extra expenses by purchasing one of our Excess Protection Products before your rental begins. Failure to comply with the correct procedure will result in your protection coverage becoming invalid. How to Cancel Wisecars Car Rental Comparison Subscription on Android Device: Open your Google Play Store app. Please reach out to support@wisecars.com for assistance.I apologize for any inconvenience.Regards,Rachel from Wisecars. In such a case, unless the rental has been canceled in advance, the customer will not be entitled to a refund. All related documentation must be kept if an insurance claim is submitted. available for purchase from the car rental company, or. Wisecars does not own any physical locations or offices. Depending on the Car Rental Company, you can cancel your booking up to 48 or 24 hours before the starting date of your rental period. Wisecars flagged this review for containing harmful or illegal content.Read more. We used in October 2022. In peak periods this may not be achievable. We may change these Terms of Service from time to time and you are advised to check the website to consider any changes to these Terms of Service which apply to you. You can upgrade your car before you start your trip. Always check that the fuel level in the rental cars tank is the same as on the Car Rental Agreement before you leave the rental station. How to Cancel Wisecars Car Rental Comparison Subscription on a Mac computer: Wisecars does not take responsibility for partners response times. If you return your car later than agreed, the car rental company will likely charge you a late return penalty fee. Even worse, they've created hundreds of fake 'good' reviews to fool people. If there are any outstanding charges or you accept any of the supplier's extras, they will charge you in local currency. Email: cancellations@wisefandi.com Fax: If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . Use small print to hide from truth. Great service by Wisecars rep Emanoel in helping me cancel one reservation so I could make a new one at a different location. If you are involved in an accident, the local police and the Car Rental Company must be contacted. Your rental agreement may require you to have mandatory local insurance, which results in additional charges at the time of rental. At Wisecars, we aim to work only with partners who offer you a fair fuel policy so that you will get the best deal with no unpleasant surprises. This information must be sent via email and give Wisecars the relevant details of the incident. Please note, if an accident is caused by your negligence or in any other circumstances in which the insurance coverage of the insurer is excluded, you shall be responsible for all the damages incurred to the Car Rental Company. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . What's Wisecars' cancellation policy? If you require additional drivers, please include them in your booking request. Your contract for car rental will be between you and the Car Rental Company. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . If you are not satisfied with any aspect of our service or products you can tell us about your experience in the following ways: Please note that we might request you to contact us additionally via email if you initially contacted us via telephone or messaging platforms and include a reproducible statement about the complaint with any applicable documentation attached. It is entirely up to the Car Rental Company whether they decide to do so or not. 1 year ago. Reduce your carbon footprint by selecting a greener car hire option. If you extend your booking directly with the Car Rental Company, only the period booked with Wisecars is covered. In the event the car is dropped off unreasonably dirty, as determined solely by the Car Rental Company, the Car Rental Company may charge you for special cleaning fees. Please verify whether you have any transferable car rental insurance that you can prove with related documentation. Reply from Wisecars. If you choose to pay for the service using a credit card, your credit card details are not stored by us. Please read carefully the terms of the Car Rental Agreement before signing it. All cancellations outside of the aforementioned timeframes will not be refunded. What's Wisecars' cancellation policy? I had questions about requirements of car insurance. It said and I'll recap ,"NOTHING more to pay ". We respect and take the privacy of our customers very seriously, which is why we do NOT sell or rent any information collected through our website to third parties. Expired or provisional licences will not be accepted. I attempted to rent a car from them for a few days for $535. When you come to pick up your rental car, please make sure to take with you: Please note that only a full licence held for a minimum of 1 year with no endorsements will be accepted. Please contact the supplier directly to inform them about the delay and in case they cannot accommodate you, call Wisecars. If that's not possible, you should send the pictures of the damaged car to Fox at the end of the rental to claim compensation.Please note that the Excess Protection Wisecars offers is not full coverage or mandatory insurance. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. Anyone can write a Trustpilot review. Some car rental companies may also require an International Driving Permit if you're renting outside your country of residence. We clearly highlight car and van hire options with Wisecars that have free cancellation. It is one of the scummiest business models I have ever seen. Just scroll down to the bottom of this page and create a support ticket. Information about insurance will be stated in the cars terms and conditions that are made available to you on Wisecarss website while booking the vehicle. Both policies will be either: The type of cover that your rental car will have will depend on the car rental company and your pick-up location. 21 helpful votes. You must verify in advance that your age meets the renters age determined in the Car Rental Companys policy. Consumers complaining about Wisecars most frequently mention credit card problems.Wisecars ranks 100th among Car Rental sites. Dear Allan,Thank you for sharing your customer service experience with us! Cancellation Protection can be purchased only at the time of booking and is not refundable. Wisecars can not be held responsible for bank fees or smaller refunds due to currency conversion. Service 36 Value 36 Shipping 18 Returns 26 Quality 30 If you have shared your own referral code at least once, you will get 1% back on your own booking value after you have returned your rental vehicle. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for the products. In the case where we have no alternative provider, you will be notified, the booking will be cancelled, and the advance payment returned. I wasn't sure about the documentation needed to collect hire car from rental company, but rep at Wisecars answered my queries very promptly. I will give you a five star rating. Any unauthorised use, reproduction, distribution, recording or modification of these images is strictly prohibited. I see you have a running history of not reading terms and conditions of car rental places then yelling they are thieves because they charged you a fee you agreed to if you canceled your car rental. Thank you guys for that excellence!!! Tap on Wisecars Car Rental Comparison (subscription you wish to cancel) Click "Cancel Subscription". When picking up the car, every driver must present their licence. In that case, please contact your bank for additional details. My trip to NZ had to be cancelled due to the cyclone that hit the area. Seamless booking experience and great price compared to all other websites. If you do not contact Wisecars and do not provide any documents or evidence within the time specified, the case will not be considered. Please keep in mind that different Car Rental Companies have different requirements for accepted methods of deposit authorization and payment. See below for our fuel policy guide, which covers all the policies that are available to you, and offers tips on how to best comply with these policies. Manage Bookings Online - Wisecars - Wisecars MyWisecars self-service Sign in / Register Please enter your email address and we'll send you the authentication code. Please note, if the car is delivered to you outside the pick-up station's operating hours or is dropped off by you outside the drop-off station's operating hours, you will be charged an additional fee for this service in accordance with the rate indicated in the voucher. You must verify in advance that your age meets the renters age determined in the Car Rental Companys policy. We aim to resolve your complaint straightaway and we will confirm our resolution or continuing investigation within 3 business days of receiving your complaint. The automotive images contained herein are owned by izmo, Inc. and are protected under United States and international copyright law. If you discover any discrepancies in the summary of the Car Rental Transaction contained in the voucher, please inform us of this as soon as possible. If you're 65 or older, you may have to pay a senior driver fee. Should you find any discrepancies between the summary of the Car Rental Transaction specified in the voucher and those specified in the Car Rental Agreement, you are requested to notify us of this as promptly as possible and before signing the Car Rental Agreement. ago You can usually pick up your car an hour early, but you will have to acknowledge that it might not be ready before your arranged pick-up time. On collection, your rental car will have a certain amount of fuel, which will be marked on your Car Rental Agreement; return it with the same amount of fuel as you collected it with. If have any questions about fuel policies or if you want advice on which fuel policies are available by which suppliers, do not hesitate to contact our customer support team. I booked a rental car in Germany and had a flight get delayed that was going to make me late. However, you will not be entitled to a refund if: Please check if you provided the correct email address. Save. Wisecars will process your cancellation refunds in 7 days. 6 One of our helpful agents will be in contact with you to address the request. Only the main driver is allowed to drive the rental vehicle, but any number of additional drivers can be added to your booking. Fees may apply for additional drivers, payable at the car rental counter (unless specified otherwise on the Wisecars voucher). We offer a price comparison of major and independent car rental suppliers around the world! Claims will be reviewed and a decision will be made within 28 calendar days from the date the claims were received. You can check this information on the Wisecars Terms of Service: https://www.wisecars.com/en-us/terms-of-service.Unfortunately, it is hard to comment on this situation as I could not find your booking. The rental period can be extended by either arranging it with the Car Rental Company or making a new booking via Wisecars. Your browser settings can be set to inform you before receiving a Cookie. I'm very sorry to hear the car rental did not meet your expectations.If you receive a vehicle that is in bad condition, you must contact the car rental company immediately to change it. In the event the car is dropped off unreasonably dirty, as determined solely by the Car Rental Company, the Car Rental Company may charge you for special cleaning fees. As part of our commitment to provide competitive, honest, fair and transparent pricing, we at Wisecars aim to only work with partners offering you a fair fuel policy so you will get no unpleasant surprises with hidden extras. 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